Administrative Assistant
East Lansing, MichiganFirst National Bank of America is seeking a polished, proactive Administrative Assistant to support our Executive Administrative Team and Leadership Team. This role sits at the center of our executive office — demanding sound judgment, meticulous attention to detail, and an unwavering commitment to confidentiality. If you thrive on keeping complex operations running seamlessly, we want to hear from you.
Responsibilities:
- Meeting Support — Record, prepare, and distribute accurate meeting minutes across multiple departments.
- Project & Administrative Support — Build and maintain expense trackers, update monthly binders, and support ongoing organizational initiatives with precision.
- Executive Presentations — Develop polished PowerPoint presentations for leadership meetings and executive
- Correspondence & Distribution — Manage outgoing mailer distribution in a timely, organized manner.
- Event & Travel Coordination — Partner with Executive Administration to plan conferences, off-site meetings, and all related travel
- Cross-Platform Communication — Communicate effectively via Microsoft Teams, RingCentral, and email, adapting tone and format to
Qualifications:
- Required 3+ years of administrative support experience, ideally in a professional services or financial services environment
- Exceptional organizational skills and the ability to manage competing priorities without losing composure
- High degree of initiative and ownership — you anticipate needs rather than waiting to be asked
- Strong written and verbal communication skills; discretion with sensitive information is non-negotiable
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Teams, and OneDrive
- Ability to adapt quickly in a fast-paced, evolving environment
Employee benefits
- Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
- Dental – Premiums as low as $0.00
- Vision – Low premium Plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
- Adjustable desks that can be raised or lowered to sit or stand
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.
First National Bank of America is an Equal Opportunity Employer.
#LI-Onsite
Assistant Branch Manager
Grand Rapids, MichiganFirst National Bank of America is looking for an Assistant Branch Manager for our Grand Rapids Branch. This role will be accountable for the operational soundness of the Branch and team. The leadership of this role will influence the Branch team to be proactive in conversations and daily activities to drive additional deposits and revenue to the Bank. The Assistant Branch Manager will maintain compliance within the branch, including cash handling, audit procedures and regulatory training. The ideal candidate will possess strong decision making and critical thinking skills as well as exceptional skills with technology, including the ability to problem solve when systems are not operating as intended. A successful candidate will have a strong customer focus, outstanding teamwork and communication skills, and the ability to stay organized, meet deadlines, and maintain accurate records.
Responsibilities:
- Provide solutions and advice to improve customer financial well-being in person and via emails, phone calls and instant messages
- Maintaining weekly cash flow for the branch
- Build a high performing team through onboarding, coaching and development of branch team members
- Manage operational, human capital, reputational and business risk through adherence of all relevant regulations and bank procedures
- Grow branch deposit through proactive activities, gain wallet share of consumer and business households
- Lead effective problem resolution and foster a positive working environment
Qualifications:
- 2 + years of related experience in banking or a similar field
- Detailed knowledge of banking regulations
- Exceptional verbal, written and interpersonal communication skills
- Proactive approach to creating processes & building a sustainable structure to drive solid results Working knowledge of Microsoft Office with emphasis on Excel and Word
- Experience in sales management and customer experience
- Experience with Jack Henry products is a bonus but not required
Employee benefits
- Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
- Dental – Premiums as low as $0.00
- Vision – Low premium Plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.
First National Bank of America is an Equal Opportunity Employer.
#LI-Onsite
Bank Secrecy Act (BSA) Officer
East Lansing, MichiganFirst National Bank of America is seeking a Bank Secrecy Act (BSA) Officer who reports directly to the Chief Risk Officer. This position is responsible for developing, implementing and administering all aspects of the Bank Secrecy Act Compliance Program in the area of Bank Secrecy Act (BSA), USA Patriot Act, Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), and Customer Identification Program (CIP) compliance.
The BSA Officer serves as our go-to authority on BSA/AML/OFAC regulations. This position will manage and inspire a team of compliance professionals and will develop and conduct comprehensive training programs for employees. The BSA Officer will work closely with senior management and key stakeholders to ensure compliance, as well as prepare and present insightful reports to senior management and the board of directors. Furthermore, this position is also responsible for leveraging technology to streamline BSA processes and reporting.
Responsibilities:
- Advise the Chief Risk Officer, Senior Management, and Bank personnel on emerging BSA/AML, OFAC, and CIP compliance risks, recommending and guiding the implementation of effective controls to mitigate exposure
- Provide leadership and direct management of the BSA department, including supervision of the BSA Supervisor, staff development, training, workflow coordination, and ensuring adequate coverage across functional areas
- Serve as Chair of the Bank’s BSA Committee and act as a key liaison between compliance, business units, senior leadership, auditors, and regulatory agencies
- Develop, review, and maintain BSA, AML, OFAC, and CIP policies and procedures; prepare and present annual reports and compliance recommendations to Senior Management and the Board of Directors
- Maintain expert‑level knowledge of applicable laws and regulations, including the Bank Secrecy Act, USA PATRIOT Act, and OFAC requirements, ensuring consistent adherence across the organization
- Oversee and approve SARs, CTRs, exempt person filings, high‑risk customer monitoring, and OFAC/FedCEN 314(a) alerts, ensuring timely, accurate documentation and regulatory reporting
- Lead audit and examination readiness efforts, including coordinating responses to regulators and external auditors, tracking findings, and ensuring timely remediation of identified issues
- Promote a strong culture of compliance through effective decision‑making, employee training (including new hire orientation and annual BSA training), cross‑training initiatives, and ongoing staff mentorship and development
Qualifications:
- Prior experience with BSA, AML, and related regulatory requirements, including a working knowledge of deposit and lending compliance
- Demonstrated leadership experience, including supervising and managing staff
- Highly organized and detail-oriented, with the ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced environment
- Strong interpersonal skills with a commitment to courtesy, professionalism, and excellent customer service; ability to build effective working relationships with internal and external stakeholders
- Effective written and verbal communication skills, with the ability to interact professionally with coworkers, management, and regulators using standard telecommunications and computer equipment
- Ability to work productively in a busy office environment, including sitting or standing for extended periods while maintaining focus and efficiency
Employee benefits
- Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
- Dental – Premiums as low as $0.00
- Vision – Low premium Plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
- Adjustable desks that can be raised or lowered to sit or stand
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.
First National Bank of America is an Equal Opportunity Employer.
#LI-Onsite
Bilingual Customer Service Representative (Part-Time)
Lansing, MIFirst National Bank of America is seeking customer focused bilingual candidates to work in our call center. We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful candidate will be goal-driven and thrive in a fast-paced environment, contributing as a valued member of the team. You will work with a dedicated group of people committed to helping our customers. This means you will be handling many different situations that will require your great customer service skills.
Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.
Responsibilities:
- Answer incoming calls and other communications from loan customers and others, assisting them with their varied inquiries
- Resolve our loan customers’ requests timely and professionally
- Engage in outbound calls to provide exceptional service and follow up for our customers
- Create and maintain appropriate customer records
Qualification:
- Bilingual (Spanish/English) required
Work Environment:
Position will often be in a busy office environment. The ability to multitask and focus in this environment is essential.
Employee benefits
- Discounted childcare
- Pet Insurance
- 401k with employer match
- Adjustable desks that can be raised or lowered to sit or stand
- Complimentary snacks
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.
First National Bank of America is an Equal Opportunity Employer.
#LI-Onsite
Branch Relationship Specialist
East Lansing, MichiganFirst National Bank of America is looking for a Branch Relationship Specialist - Business & Consumer Banking to join our East Lansing branch. The ideal candidate will be able to combine accuracy and follow-through with excellent customer service and sales skills. Candidates should be able to manage a dynamic workload while operating in a fast-paced environment. Courtesy, customer service, and tact are essential elements of the job. This role involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Responsibilities:
- Drive new business deposit growth through branch interactions, internal referrals, and external sales efforts
- Implement and support treasury management services across the full customer lifecycle
- Open, update, and maintain accurate customer accounts and profiles within the Jack Henry core system
- Prepare and deliver required reporting for business customers (daily, quarterly, and annual)
- Build relationships and generate low-cost deposits through local networking and community engagement
- Support branch operations by delivering exceptional customer service and fostering strong team collaboration
- Ensure compliance with all applicable regulations, policies, and bank procedures
- Maintain a dual focus in supporting business banking as well as consumer banking service & sales opportunities
- Manage branch lobby traffic and ensure effective lobby management and branch coverage
- Responsible for cash drawer operations and balancing, with a strong emphasis on daily focus for branch operational excellence
Qualifications:
- Detailed knowledge of business deposit account opening documentation and regulations.
- Previous outside sales or cross-selling experience required
- Detail oriented with outstanding written and spoken communication skills, including professional and timely follow-up
- Must have a working knowledge of full Microsoft Office suite
- Requires effective and courteous communication with customers and/or other employees using common telecommunications and computer equipment
- Ability to read, examine, and organize documents
Employee benefits
- Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
- Dental – Premiums as low as $0.00
- Vision – Low premium Plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
- Adjustable desks that can be raised or lowered to sit or stand
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.
First National Bank of America is an Equal Opportunity Employer.
#LI-Onsite
BSA/AML Investigator
East Lansing, MichiganFirst National Bank of America is growing and adding an analytical and detail oriented BSA AML Investigator to the Bank Secrecy Act (BSA) team. The BSA AML Investigator is responsible for investigating incidents of suspicious activity, providing SAR recommendations to the BSA Officer, and performing the necessary steps for filing SARs when necessary. Additionally, this role is responsible for quarterly and monthly BSA tasks. The BSA AML Investigator also provides cross coverage for BSA Fraud Analyst tasks.
The BSA AML Investigator reports directly to the BSA Supervisor and will be an integral part of the FNBA Risk Management team. The position requires an individual with a curious nature and a talent of identifying and investigating red flags related to suspicious activity. Furthermore, the individual should have a strong desire to provide leadership and guidance to other members of the investigative team. The ideal candidate will demonstrate strong critical thinking, independent work ethic, confidentiality, adaptability and sound organization and time management.
Responsibilities:
- Perform end-to-end BSA investigations by applying investigative techniques and sound judgment to assess case facts and determine appropriate SAR filings or non-filing justifications, ensuring full compliance with banking regulations and internal controls
- Draft, review, and submit SARs in accordance with FinCEN guidelines and filing timelines, ensuring quality and accuracy in all submissions
- Oversee daily cash report reviews and file CTR’s as applicable
- Serve as a subject matter expert and escalation point for fraud analysts and specialists and provide cross coverage for BSA Fraud Analyst tasks as needed
- Stay current on regulatory changes, fraud trends, industry best practices, detection techniques, and emerging threats
- Complete required training and proactively pursue continuing education related to fraud, AML, and financial crime risk management.
Qualifications:
- A thorough understanding of the Bank Secrecy Act (BSA) and experience with Verafin Financial Crime Management platform
- 2+ years of experience conducting BSA investigations with accuracy in SAR escalations
- 2+ years of experience writing SAR narratives and filing SARs
- 1+ years of acceptable QC results regarding SAR Considered dispositions
- Strong Excel or database skills
Employee benefits
- Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
- Dental – Premiums as low as $0.00
- Vision – Low premium Plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
- Adjustable desks that can be raised or lowered to sit or stand
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.
First National Bank of America is an Equal Opportunity Employer.
#LI-Onsite
BSA Fraud Analyst
East Lansing, MichiganFirst National Bank of America is seeking an analytical and detail oriented BSA Fraud Analyst to join the BSA team. This position performs various reviews and monitoring pertaining to the Bank Secrecy Act, USA Patriot Act, Anti-Money Laundering Program, OFAC, and Customer Identification Program to ensure the bank’s compliance efforts are maintained on a daily basis. The analyst performs detailed reviews of account activity, compares financial data, and ensures compliance with internal policies and regulatory standards. This role works closely with internal departments to support the onboarding and monitoring of accounts and loans while supporting the front line and mitigating risk. The ideal candidate will demonstrate sound and accurate judgement, confidentiality, adaptability and strong organization and time management.
Responsibilities:
- Determines if transactions are suspicious in nature such as significant changes in balances, cash structuring in deposits, wire or ACH transfers, monetary instrument sales, new account openings, etc., and escalates them within the BSA Department
- Maintains current knowledge of the Bank Secrecy Act and all related anti-money laundering and OFAC regulations
- Perform daily, bi-weekly and monthly reviews, monitoring, and analysis of various reports, logs, and transaction data to identify trends, unusual activity, and to monitor large currency activity
- Conduct comprehensive daily and monthly reviews of client accounts using analytical tools to identify unusual or suspicious activity patterns and to ensure all transactions align with internal compliance frameworks and regulatory standards
- Prepares and submits Currency Transaction Reports (CTRs) within the required timeframe
- Continues to build proficiency of BSA techniques and AML principals by attending internal and external training
Qualifications:
- One year of banking, risk, compliance, or accounting experience with an emphasis in compliance or operations OR a bachelor’s degree in a business-related field
- Initiative to drive operational efficiency and accuracy
- Excellent oral and written communication skills
- Working knowledge of Jack Henry Core Banking Software and Verafin Fraud Monitoring Software
- Working knowledge of Microsoft Office Programs
Employee benefits
- Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
- Dental – Premiums as low as $0.00
- Vision – Low premium Plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
- Adjustable desks that can be raised or lowered to sit or stand
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.
First National Bank of America is an Equal Opportunity Employer.
#LI-Onsite
Credit Underwriter
East Lansing, MichiganFirst National Bank of America is growing and adding a focused and deliberate Credit Underwriter to the team. This role is responsible for ensuring the transactions booked by the bank are quality investments. The underwriter works closely with both bank production and asset quality. This role will require an individual to be analytical, disciplined and an organized thinker. The ability to make decisions is a must.
Responsibilities:
- Reviewing Residential loans, Acquisitions transactions, Package Purchase loans and Mortgage Service Amendments
- Reviewing credit reports, appraisals and other supporting documents to determine if the loan should be originated or purchased
- Working with multiple departments within the bank to ensure transactions are compliant and completed according to procedures
Qualifications:
- Reliable and good decision maker
- Excellent attention to detail
- Ability to multi-task
- Can work well on own or in a group setting
- Prior experience with mortgages and mortgage documents is a plus but not necessary
Employee benefits
- Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
- Dental – Premiums as low as $0.00
- Vision – Low premium Plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
- Adjustable desks that can be raised or lowered to sit or stand
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.
First National Bank of America is an Equal Opportunity Employer.
#LI-Onsite
Customer Service Bilingual Supervisor
Lansing, MichiganFirst National Bank of America is seeking a Spanish and English speaker with a positive, “can do” mentality to join our team as Customer Service Bilingual Supervisor. This role requires an energetic problem solver who is excited to provide our customers with the best service in the mortgage industry, while helping our employees achieve their career goals in an amazing team oriented environment!
Hours: This is a full time position. Ideal candidate will be available 8 a.m. – 6 p.m. Monday through Friday (8 hour shift daily).
Responsibilities:
- Consistently deliver more than our customers expect
- Motivate our Customer Service Representatives to achieve exceptional results
- Respond quickly to inquiries from internal and external customers
- Effectively communicate and navigate changes to policies and procedures
- Establishing new processes within the department
- Be capable of leading the daily operations of the Customer Service Department
- Take supervisor level calls
- Assist with hiring, training and development
- Assist with employee schedules
- Confidently lead staff without additional supervision
- Monitor calls to ensure our high standards are maintained
- Maintain our current department policies, as well as implementing new initiatives
Qualifications:
- Exceptional verbal communication skills in English and Spanish
- Effectively navigate challenging customer interactions effectively
- Proven experience working effectively in a fast-paced environment, while remaining calm under pressure and maintaining high team morale
- Strong self-management and prioritizing capabilities.
- Demonstrate patience and active listening skills
- Prior management experience with demonstrable leadership success preferred
- Innovative thinking with ability to share and implement new ideas
- Working knowledge of Microsoft Excel, Word, and general computer skills required
Employee benefits
- Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
- Dental – Premiums as low as $0.00
- Vision – Low premium Plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.
First National Bank of America is an Equal Opportunity Employer.
#LI-Onsite
Insurance Specialist
Lansing, MichiganFirst National Bank of America’s Loan Servicing Team is looking for a professional, genial, and highly organized Insurance Specialist to ensure accurate and timely disbursement of insurance escrow funds and compliance with all regulatory guidelines. This role will work with borrowers and insurers via phone and email to accurately handle our borrower’s insurance needs, providing exceptional service to all. The Insurance Specialist will verify and perform escrow setup and maintenance, escrow tracking and verification, disbursement, and escrow analysis reporting. The successful candidate will have an eye for detail, problem-solving abilities, a capability to work and prioritize in a fast-paced environment, and strong written and oral communication skills. The candidate must also enjoy working in a collaborative and supportive in-person work environment, while maintaining compliance.
Responsibilities:
- Monitor accounts to ensure insurance requirements are met, including placement and removal of force placed insurance in accordance to regulations when necessary
- Certify accurate data entry of insurance policies and changes
- Clear, concise and timely communication and follow up with borrowers, fellow employees, and insurance providers to answer insurance and escrow related questions
- Answer incoming phone calls to the insurance department phone line from borrowers, agents, and fellow employees.
- Review, evaluate and process requests to eliminate escrow accounts including knowledge of guidelines on requirements
- Process and monitor insurance claims, handling document procurement and payouts
Qualifications:
- Excellent communication skills (telephone, e-mail, and in-person) and follow-through
- Ability to prioritize tasks and meet deadlines in a fast-paced environment
- Proficient use of Microsoft Word, Excel, and Outlook
- Insurance or mortgage experience beneficial, but not required
- Bilingual communication, in Spanish or Portuguese, desired, but not required
Employee benefits
- Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
- Dental – Premiums as low as $0.00
- Vision – Low premium Plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.
First National Bank of America is an Equal Opportunity Employer.
#LI-Onsite
Regulatory Compliance Review Analyst
East Lansing, MichiganFirst National Bank of America is seeking a Regulatory Compliance Review Analyst. This role supports the bank's compliance management system by conducting reviews, assessments, and monitoring activities to ensure adherence to applicable federal and state banking laws and regulations. This role reports to the Compliance Monitoring and Testing Manager and business line partners to identify compliance gaps, document findings, and support corrective action.
Responsibilities
- Conduct periodic compliance reviews and testing of bank operations, products, and processes against applicable regulatory requirements (e.g., BSA/AML, TILA, RESPA, ECOA, CRA, FDCPA, Reg E, Reg Z, HMDA, etc.)
- Review policies, procedures, and internal controls to assess alignment with current regulatory standards
- Assist in the preparation of compliance monitoring reports and present findings to management
- Assist in reviewing new products, services, and marketing materials for regulatory compliance
- Document review findings, observations, and recommended corrective actions in a clear and organized manner
- Coordinate with business lines to monitor the status of open compliance issues and action plans
- Support training initiatives by helping identify compliance awareness needs
Qualifications
- 2–4 years of experience in banking compliance, regulatory review, audit, or a related financial services role
- Working knowledge of core consumer and/or commercial banking regulations, with familiarity with federal banking regulators (OCC, FDIC, Federal Reserve, CFPB) and their supervisory expectations preferred
- Strong analytical and critical thinking skills with keen attention to detail
- Ability to read, interpret, and apply regulatory guidance and legal text
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); experience with GRC or compliance management software preferred
- Strong written and verbal communication skills
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- High degree of integrity and professional judgment
- CRCM (Certified Regulatory Compliance Manager) designation or progress toward certification preferred
- Familiarity with fair lending analysis or CRA compliance preferred
- Bachelor’s degree in Finance, Business Administration, Accounting, Economics, or a related field preferred
Employee benefits
- Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
- Dental – Premiums as low as $0.00
- Vision – Low premium Plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
- Adjustable desks that can be raised or lowered to sit or stand
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.
First National Bank of America is an Equal Opportunity Employer.
#LI-Onsite
Residential Loan Processor
East Lansing, MichiganFirst National Bank of America is seeking an organized and detail oriented Residential Loan Processor to join the Operations Team. This role will work closely with our sales team, brokers, and other third party providers to obtain documentation. The Residential Loan Processor entails the thorough preparation and evaluation of residential loan applications to be submitted to underwriting, ensuring their conformity with company standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment. Excelling in this position requires an above-average level of attention to detail, a meticulous concern for work precision, and a strong commitment to completing tasks promptly while adhering to a slightly faster-than-average pace.
Responsibilities:
- Accurately condition a new loan submission within 24 hours, which includes but is not limited, credit, income and assets
- Provide regular updates to the broker partner
- Review records to ensure accuracy
Qualifications:
- Excellent verbal and written communication skills to engage with brokers and internal teams effectively
- Strong problem-solving abilities to address transactional challenges.
- Exceptional organizational and time management skills to manage multiple responsibilities efficiently
- Competence in income calculation
- Encompass LOS experience a plus
Employee benefits
- Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
- Dental – Premiums as low as $0.00
- Vision – Low premium Plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
- Adjustable desks that can be raised or lowered to sit or stand
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.
First National Bank of America is an Equal Opportunity Employer.
#LI-Onsite
Retail Loan Officer
East Lansing, MichiganFirst National Bank of America is looking for an accountable Retail Loan Officer. In this role, you will have all the benefits of a traditional Loan Officer with the added benefit of receiving leads generated by our in-house Marketing team. As a nation-wide lender, First National provides you with the opportunity to originate loans in all 50 states using our niche, Non-QM Loan products. FNBA prides itself on providing exceptional customer service to educate & guide our clients through our loan process, while building long-term relationships with referral partners. This role offers unmatched potential for growth, while working in conjunction with our in-house underwriting & operations teams.
At FNBA, you will be able to use your existing industry knowledge and build on that with extensive, comprehensive training on our portfolio loan products and proprietary lending guidelines. You will have access to a suite of niche mortgage products tailored toward the fastest growing segment in mortgage lending: Non-Qualifying Mortgages. We service all of our loans and have a unique perspective on underwriting that allows us to say "yes” when other lenders say “no." If you are motivated, hard-working, and enjoy helping people, we would like to hear from you!
COMPENSATION
• Base salary plus commissions
THIS IS A FULLY ON-SITE LOAN OFFICER POSITION BASED IN EAST LANSING, MICHIGAN
Responsibilities:
- Convert leads from inbound phone calls, internet leads and emails
- Build and maintain long-term relationships and referral partners in all 50 states
- Guide your clients through our loan process and gain referrals
- Serve as the liaison between our operations team, your client and their realtor
- Manage your pipeline to ensure on-time closings
- Maintain monthly quotas
- Stay accountable to your team and supervisor
Qualifications:
- Prior experience in mortgage sales or processing, demonstrating a well-developed understanding of the mortgage process
- Solid customer service and relationship-building skills
- Strong communication skills via phone and email
- Positive attitude and a passion for helping others
Employee benefits
- Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
- Dental – Premiums as low as $0.00
- Vision – Low premium Plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
- Adjustable desks that can be raised or lowered to sit or stand
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.
First National Bank of America is an Equal Opportunity Employer.
#LI-Onsite
Senior Software Developer
East Lansing, MichiganFirst National Bank of America is seeking an experienced and driven Senior Software Developer to join our team in East Lansing, Michigan. You will collaborate with our business unit representatives to create and modify general financial applications to meet the needs of our internal clients. Our applications are heavily dependent on our database design and the logic that supports our database operations. A strong background in SQL is a must. Our ideal candidate has at least three years of professional experience in software development.
Location: East Lansing, MI (On-Site) | Type: Full-Time, 40 Hours/Week
Responsibilities:
- Lead the architecture, development, and maintenance of scalable enterprise applications across the full stack
- Mentor and provide technical guidance to junior and mid-level developers, conducting code reviews and fostering a culture of continuous improvement
- Collaborate with product owners, business analysts, and cross-functional teams to translate requirements into robust technical solutions
- Write and maintain SQL Server queries and stored procedures in support of application development
- Drive best practices in RESTful API design and ensure seamless integration between front-end and back-end systems
- Champion the adoption of AI-assisted development tools to accelerate productivity and elevate code quality across the team
- Contribute to sprint planning, technical roadmaps, and architectural decision-making
- Identify and resolve technical debt, performance bottlenecks, and security vulnerabilities proactively
Qualifications:
- 7+ years of hands-on software development experience, with at least 3 years in a senior or lead capacity
- Deep expertise in Java development, including Spring Boot and RESTful API design
- Strong proficiency in JavaScript, including deep expertise in at least one modern framework (Vue.js, React, or Angular) and a solid understanding of modern ES standards, async patterns, and front-end performance optimization
- Working knowledge of Microsoft SQL Server, including queries, stored procedures, and basic schema management
- Demonstrated ability to mentor developers and lead technical initiatives within an agile team
- Proven track record of delivering clean, maintainable, well-documented code at scale
- Strong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical stakeholders
- Experience leveraging AI tools to improve development workflows and code quality
- Experience in banking or financial services is a plus and will be given favorable consideration
Employee benefits
- Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
- Dental – Premiums as low as $0.00
- Vision – Low premium Plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
- Adjustable desks that can be raised or lowered to sit or stand
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.
First National Bank of America is an Equal Opportunity Employer.
#LI-Onsite


