First National Bank of America is seeking a polished, proactive Administrative Assistant to support our Executive Administrative Team and Leadership Team. This role sits at the center of our executive office — demanding sound judgment, meticulous attention to detail, and an unwavering commitment to confidentiality. If you thrive on keeping complex operations running seamlessly, we want to hear from you.

Responsibilities: 

• Meeting Support — Record, prepare, and distribute accurate meeting minutes across multiple departments
• Project & Administrative Support — Build and maintain expense trackers, update monthly binders, and support ongoing organizational initiatives with precision
• Executive Presentations — Develop polished PowerPoint presentations for leadership meetings and executive
• Correspondence & Distribution — Manage outgoing mailer distribution in a timely, organized manner
• Event & Travel Coordination — Partner with Executive Administration to plan conferences, off-site meetings, and all related travel
• Cross-Platform Communication — Communicate effectively via Microsoft Teams, RingCentral, and email, adapting tone and format to

Qualifications: 

• Required 3+ years of administrative support experience, ideally in a professional services or financial services environment
• Exceptional organizational skills and the ability to manage competing priorities without losing composure
• High degree of initiative and ownership — you anticipate needs rather than waiting to be asked
• Strong written and verbal communication skills; discretion with sensitive information is non-negotiable
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Teams, and OneDrive
• Ability to adapt quickly in a fast-paced, evolving environment

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is looking for an Assistant Branch Manager for our Grand Rapids Branch. This role will be accountable for the operational soundness of the Branch and team. The leadership of this role will influence the Branch team to be proactive in conversations and daily activities to drive additional deposits and revenue to the Bank. The Assistant Branch Manager will maintain compliance within the branch, including cash handling, audit procedures and regulatory training. The ideal candidate will possess strong decision making and critical thinking skills as well as exceptional skills with technology, including the ability to problem solve when systems are not operating as intended. A successful candidate will have a strong customer focus, outstanding teamwork and communication skills, and the ability to stay organized, meet deadlines, and maintain accurate records.

Responsibilities:

• Provide solutions and advice to improve customer financial well-being in person and via emails, phone calls and instant messages
• Maintaining weekly cash flow for the branch
• Build a high performing team through onboarding, coaching and development of branch team members
• Manage operational, human capital, reputational and business risk through adherence of all relevant regulations and bank procedures
• Grow branch deposit through proactive activities, gain wallet share of consumer and business households
• Lead effective problem resolution and foster a positive working environment

Qualifications:

• 2 + years of related experience in banking or a similar field
• Detailed knowledge of banking regulations
• Exceptional verbal, written and interpersonal communication skills
• Proactive approach to creating processes & building a sustainable structure to drive solid results Working knowledge of Microsoft Office with emphasis on Excel and Word
• Experience in sales management and customer experience
• Experience with Jack Henry products is a bonus but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking a Bank Secrecy Act (BSA) Officer who reports directly to the Chief Risk Officer. This position is responsible for developing, implementing and administering all aspects of the Bank Secrecy Act Compliance Program in the area of Bank Secrecy Act (BSA), USA Patriot Act, Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), and Customer Identification Program (CIP) compliance.

The BSA Officer serves as our go-to authority on BSA/AML/OFAC regulations. This position will manage and inspire a team of compliance professionals and will develop and conduct comprehensive training programs for employees. The BSA Officer will work closely with senior management and key stakeholders to ensure compliance, as well as prepare and present insightful reports to senior management and the board of directors. Furthermore, this position is also responsible for leveraging technology to streamline BSA processes and reporting.

Responsibilities:

• Advise the Chief Risk Officer, Senior Management, and Bank personnel on emerging BSA/AML, OFAC, and CIP compliance risks, recommending and guiding the implementation of effective controls to mitigate exposure
• Provide leadership and direct management of the BSA department, including supervision of the BSA Supervisor, staff development, training, workflow coordination, and ensuring adequate coverage across functional areas
• Serve as Chair of the Bank’s BSA Committee and act as a key liaison between compliance, business units, senior leadership, auditors, and regulatory agencies
• Develop, review, and maintain BSA, AML, OFAC, and CIP policies and procedures; prepare and present annual reports and compliance recommendations to Senior Management and the Board of Directors
• Maintain expert‑level knowledge of applicable laws and regulations, including the Bank Secrecy Act, USA PATRIOT Act, and OFAC requirements, ensuring consistent adherence across the organization
• Oversee and approve SARs, CTRs, exempt person filings, high‑risk customer monitoring, and OFAC/FedCEN 314(a) alerts, ensuring timely, accurate documentation and regulatory reporting
• Lead audit and examination readiness efforts, including coordinating responses to regulators and external auditors, tracking findings, and ensuring timely remediation of identified issues
• Promote a strong culture of compliance through effective decision‑making, employee training (including new hire orientation and annual BSA training), cross‑training initiatives, and ongoing staff mentorship and development

Qualifications:

• Prior experience with BSA, AML, and related regulatory requirements, including a working knowledge of deposit and lending compliance
• Demonstrated leadership experience, including supervising and managing staff
• Highly organized and detail-oriented, with the ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced environment
• Strong interpersonal skills with a commitment to courtesy, professionalism, and excellent customer service; ability to build effective working relationships with internal and external stakeholders
• Effective written and verbal communication skills, with the ability to interact professionally with coworkers, management, and regulators using standard telecommunications and computer equipment
• Ability to work productively in a busy office environment, including sitting or standing for extended periods while maintaining focus and efficiency

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking customer focused bilingual candidates to work in our call center.  We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful candidate will be goal-driven and thrive in a fast-paced environment, contributing as a valued member of the team.  You will work with a dedicated group of people committed to helping our customers. This means you will be handling many different situations that will require your great customer service skills.

Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.

Responsibilities:

• Answer incoming calls and other communications from loan customers and others, assisting them with their varied inquiries
• Resolve our loan customers’ requests timely and professionally
• Engage in outbound calls to provide exceptional service and follow up for our customers
• Create and maintain appropriate customer records

Qualification:

• Bilingual (Spanish/English) required

Work Environment:
Position will often be in a busy office environment. The ability to multitask and focus in this environment is essential.

Employee benefits

• Discounted childcare
• Pet Insurance
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand
• Complimentary snacks

First National Bank of America is looking for customer-focused candidates to contact borrowers with past-due mortgage accounts. We provide training for candidates with excellent communication and customer service skills, irrespective of their previous work experience. A successful Mortgage Collector should be goal-oriented and excel in a fast-paced environment. Join our team of dedicated professionals in assisting our customers, where you'll use your exceptional customer service skills to handle a variety of situations.

-Compensation includes an hourly wage plus the opportunity to earn monthly bonuses based on performance.
-Our Lansing location borders East Lansing - perfect for students or locals near by!

Responsibilities:

• Initiating and receiving incoming and outgoing phone calls
• Establishing repayment schedules
• Facilitating receipt of payments via ACH and other methods
• Confirming data on the customer's account
• Achieving the departmental delinquency goals

Qualification:

• Bilingual (Spanish/English)
• Strong communication and customer service skills
• Ability to handle confidential information and multitask effectively
• Previous experience in customer service, call center, or financial services is helpful but not required — we’ll provide full training

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is looking for customer-focused candidates to join the Mortgage Servicing Team. As a Mortgage Resolution Representative, you’ll connect with customers to provide caring, solutions-focused assistance when their mortgage payments are past due. Using empathy, active listening, and problem-solving skills, you’ll help borrowers get back on track while maintaining positive relationships.

-Shift Type: Afternoon/Evening (12AM-9PM)
-Compensation includes an hourly wage, the opportunity to earn monthly incentive pay based on performance, and a shift premium for hours worked after 5:00 PM.

Responsibilities:

• Handle inbound and outbound calls with customers regarding their home loan accounts
• Work with borrowers to identify challenges and offer payment or resolution options
• Document account activity accurately and follow up as needed
• Collaborate with internal teams to ensure smooth servicing and compliance
• Use both English and Spanish to support our diverse customer base

Qualifications:

• Bilingual in Spanish and English (required)
• Strong communication and customer service skills
• Ability to handle confidential information and multitask effectively
• Previous experience in customer service, call center, or financial services is helpful but not required — we’ll provide full training

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is looking for a Branch Relationship Specialist - Business & Consumer Banking to join our East Lansing branch. The ideal candidate will be able to combine accuracy and follow-through with excellent customer service and sales skills. Candidates should be able to manage a dynamic workload while operating in a fast-paced environment.  Courtesy, customer service, and tact are essential elements of the job. This role involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Responsibilities:

• Drive new business deposit growth through branch interactions, internal referrals, and external sales efforts
• Implement and support treasury management services across the full customer lifecycle
• Open, update, and maintain accurate customer accounts and profiles within the Jack Henry core system
• Prepare and deliver required reporting for business customers (daily, quarterly, and annual)
• Build relationships and generate low-cost deposits through local networking and community engagement
• Support branch operations by delivering exceptional customer service and fostering strong team collaboration
• Ensure compliance with all applicable regulations, policies, and bank procedures
• Maintain a dual focus in supporting business banking as well as consumer banking service & sales opportunities
• Manage branch lobby traffic and ensure effective lobby management and branch coverage
• Responsible for cash drawer operations and balancing, with a strong emphasis on daily focus for branch operational excellence

Qualifications:

• Detailed knowledge of business deposit account opening documentation and regulations.
• Previous outside sales or cross-selling experience required
• Detail oriented with outstanding written and spoken communication skills, including professional and timely follow-up
• Must have a working knowledge of full Microsoft Office suite
• Requires effective and courteous communication with customers and/or other employees using common telecommunications and computer equipment
• Ability to read, examine, and organize documents

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

About FNBA

First National Bank of America does what no one else in the industry does. As a nationwide leader in non-QM mortgage lending, we seek markets where fewer competitors mean higher rewards. We underwrite and service every loan we originate in-house, which lets us know our clients individually, customize our approach case by case, and build relationships that last. We offer a full suite of consumer and business deposit products alongside our specialty lending — and we hold ourselves to an exceptionally high standard in everything we do. The quality of our people is the foundation of our success. We hire exceptional individuals who want to be challenged, who take ownership of their results, and who make the people around them better.

The role

We're looking for a Collections Supervisor who is hungry, humble, and sharp with people. You lead a team of collectors in a fast-paced, high-stakes environment, and you set the tone — for performance, for professionalism, and for how we treat our customers even when conversations are difficult. You take pride in developing your people, holding them accountable, and producing results that reflect it.

Full-time, Monday through Friday (including evenings until 9:00 p.m.), and rotating Saturdays. 
Evening and weekend shift premiums.

What you'll do

• Drive daily performance in our Collections Department toward consistently exceptional results.
• Coach and motivate your team, monitor calls, and maintain the high standards FNBA is known for.
• Handle supervisor-level calls and step into challenging customer conversations without hesitation.
• Approve repayment and payment plan arrangements set up by your collectors.
• Partner with leadership on hiring, training, scheduling, and the rollout of new departmental initiatives.

What we're looking for

• You know how to motivate, develop, and hold a team accountable with equal measures of directness and care.
• You communicate clearly and confidently, whether you're coaching a collector, presenting to leadership, or de-escalating a tense customer call.
• You're calm under pressure, decisive, and organized enough to manage shifting daily priorities without dropping anything.
• You solve problems rather than escalate them, and you bring a work ethic that sets the standard for your team.
• Proficiency in Microsoft Excel, Word, and general business software is required.
• Bilingual or multilingual candidates preferred; Spanish and/or Portuguese alongside English is a plus.

Benefits

• Medical coverage with multiple plan options, including HSA and traditional plans — premiums as low as $0
• Dental coverage at premiums as low as $0
• Vision plan
• Discounted childcare
• Pet insurance
• Paid time off
• 401(k) with employer match
• Sit/stand adjustable desks

First National Bank of America is hiring an analytical and organized Customer Experience Representative to join our call center team. We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful candidate will be goal-driven, customer-focused, and thrive in a fast-paced environment, contributing as a valued member of the team. The Customer Experience Representative will work with a dedicated group of people committed to helping our customers. This role involves handling a variety of situations that require excellent customer service skills.

Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.

Responsibilities:

• Answer incoming calls and other communications from loan customers and others, assisting them with their varied inquiries
• Resolve our loan customers’ requests timely and professionally
• Engage in outbound calls to provide exceptional service and follow up for our customers
• Create and maintain appropriate customer records

Qualifications:

• Engaging communication over the phone and in writing
• Ability to handle multiple priorities simultaneously and autonomously
• Basic computer skills, including Microsoft Office, Outlook, and the internet
• Exhibit strong detail orientation

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking a Regulatory Compliance Review Analyst. This role supports the bank's compliance management system by conducting reviews, assessments, and monitoring activities to ensure adherence to applicable federal and state banking laws and regulations. This role reports to the Compliance Monitoring and Testing Manager and business line partners to identify compliance gaps, document findings, and support corrective action.

Responsibilities

• Conduct periodic compliance reviews and testing of bank operations, products, and processes against applicable regulatory requirements (e.g., BSA/AML, TILA, RESPA, ECOA, CRA, FDCPA, Reg E, Reg Z, HMDA, etc.)
• Review policies, procedures, and internal controls to assess alignment with current regulatory standards
• Assist in the preparation of compliance monitoring reports and present findings to management
• Assist in reviewing new products, services, and marketing materials for regulatory compliance
• Document review findings, observations, and recommended corrective actions in a clear and organized manner
• Coordinate with business lines to monitor the status of open compliance issues and action plans
• Support training initiatives by helping identify compliance awareness needs

Qualifications

• 2–4 years of experience in banking compliance, regulatory review, audit, or a related financial services role
• Working knowledge of core consumer and/or commercial banking regulations, with familiarity with federal banking regulators (OCC, FDIC, Federal Reserve, CFPB) and their supervisory expectations preferred
• Strong analytical and critical thinking skills with keen attention to detail
• Ability to read, interpret, and apply regulatory guidance and legal text
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); experience with GRC or compliance management software preferred
• Strong written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• High degree of integrity and professional judgment
• CRCM (Certified Regulatory Compliance Manager) designation or progress toward certification preferred
• Familiarity with fair lending analysis or CRA compliance preferred
• Bachelor’s degree in Finance, Business Administration, Accounting, Economics, or a related field preferred

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking an organized and detail oriented Residential Loan Processor to join the Operations Team. This role will work closely with our sales team, brokers, and other third party providers to obtain documentation. The Residential Loan Processor entails the thorough preparation and evaluation of residential loan applications to be submitted to underwriting, ensuring their conformity with company standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment. Excelling in this position requires an above-average level of attention to detail, a meticulous concern for work precision, and a strong commitment to completing tasks promptly while adhering to a slightly faster-than-average pace.

Responsibilities:

• Accurately condition a new loan submission within 24 hours, which includes but is not limited, credit, income and assets
• Provide regular updates to the broker partner
• Review records to ensure accuracy

Qualifications:

• Excellent verbal and written communication skills to engage with brokers and internal teams effectively
• Strong problem-solving abilities to address transactional challenges.
• Exceptional organizational and time management skills to manage multiple responsibilities efficiently
• Competence in income calculation
• Encompass LOS experience a plus

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is looking for an accountable Retail Loan Officer. In this role, you will have all the benefits of a traditional Loan Officer with the added benefit of receiving leads generated by our in-house Marketing team.  As a nation-wide lender, First National provides you with the opportunity to originate loans in all 50 states using our niche, Non-QM Loan products. FNBA prides itself on providing exceptional customer service to educate & guide our clients through our loan process, while building long-term relationships with referral partners.  This role offers unmatched potential for growth, while working in conjunction with our in-house underwriting & operations teams.

At FNBA, you will be able to use your existing industry knowledge and build on that with extensive, comprehensive training on our portfolio loan products and proprietary lending guidelines.  You will have access to a suite of niche mortgage products tailored toward the fastest growing segment in mortgage lending: Non-Qualifying Mortgages. We service all of our loans and have a unique perspective on underwriting that allows us to say "yes” when other lenders say “no."  If you are motivated, hard-working, and enjoy helping people, we would like to hear from you!

COMPENSATION
• Base salary plus commissions

THIS IS A FULLY ON-SITE LOAN OFFICER POSITION BASED IN EAST LANSING, MICHIGAN

Responsibilities:

• Convert leads from inbound phone calls, internet leads and emails
• Build and maintain long-term relationships and referral partners in all 50 states
• Guide your clients through our loan process and gain referrals
• Serve as the liaison between our operations team, your client and their realtor
• Manage your pipeline to ensure on-time closings
• Maintain monthly quotas
• Stay accountable to your team and supervisor

Qualifications:

• Prior experience in mortgage sales or processing, demonstrating a well-developed understanding of the mortgage process
• Solid customer service and relationship-building skills
• Strong communication skills via phone and email
• Positive attitude and a passion for helping others

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking a customer-focused Service Desk Technician. This position requires above average attention to details, concern for the exact correctness of work, and strong commitment to tasks completed on time. The Service Desk Technician will respond to incoming support tickets and phone calls providing exceptional IT support to FNBA employees and other internal IT teams.

Responsibilities:

• Provide Help Desk Support and Resolve problems to the end user's satisfaction
• Monitor/Respond promptly to requests received thru the IT Service Desk portal
• Troubleshoot help desk tickets
• Setup and configure workstations
• Assist in department projects

Qualifications:

• Familiarity taking work from a support queue and prioritizing different tasks
• Experience providing customer service with a strong focus on effective communication
• Effectively able to document work
• Proven ability to work cohesively in a team setting
• Ability to learn quickly and possess a strong drive for continuous learning

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand