First National Bank of America is seeking a customer-focused bilingual candidate to work in our call center.  We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful Bilingual Customer Service Representative (Portuguese/English) will be goal-driven and thrive in a fast-paced environment, contributing as a valued member of the team.  You will work with a dedicated group of people committed to helping our customers. This means you will be handling many different situations that will require your great customer service skills.

Compensation includes an hourly wage, the opportunity to earn monthly incentive pay based on performance, and a shift premium for hours worked after 5:00 PM.

Responsibilities:

• Answer incoming calls and other communications from loan customers and others, assisting them with their varied inquiries
• Resolve our loan customers’ requests timely and professionally
• Engage in outbound calls to provide exceptional service and follow up for our customers
• Create and maintain appropriate customer records

Qualifications:

• Bilingual (Portuguese/English) required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is looking for customer-focused candidates to contact borrowers with past-due mortgage accounts. We provide training for candidates with excellent communication and customer service skills, irrespective of their previous work experience. A successful Mortgage Collector should be goal-oriented and excel in a fast-paced environment. Join our team of dedicated professionals in assisting our customers, where you'll use your exceptional customer service skills to handle a variety of situations.

-Compensation includes an hourly wage plus the opportunity to earn monthly bonuses based on performance.
-Our Lansing location borders East Lansing - perfect for students or locals near by!

Responsibilities:

• Initiating and receiving incoming and outgoing phone calls
• Establishing repayment schedules
• Facilitating receipt of payments via ACH and other methods
• Confirming data on the customer's account
• Achieving the departmental delinquency goals

Qualification:

• Bilingual (Spanish/English)
• Strong communication and customer service skills
• Ability to handle confidential information and multitask effectively
• Previous experience in customer service, call center, or financial services is helpful but not required — we’ll provide full training

Employee benefits

• Discounted childcare
• Pet Insurance
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand
• Complimentary snacks

First National Bank of America is looking for a Branch Relationship Specialist - Business & Consumer Banking to join our East Lansing branch. The ideal candidate will be able to combine accuracy and follow-through with excellent customer service and sales skills. Candidates should be able to manage a dynamic workload while operating in a fast-paced environment.  Courtesy, customer service, and tact are essential elements of the job. This role involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Responsibilities:

• Drive new business deposit growth through branch interactions, internal referrals, and external sales efforts
• Implement and support treasury management services across the full customer lifecycle
• Open, update, and maintain accurate customer accounts and profiles within the Jack Henry core system
• Prepare and deliver required reporting for business customers (daily, quarterly, and annual)
• Build relationships and generate low-cost deposits through local networking and community engagement
• Support branch operations by delivering exceptional customer service and fostering strong team collaboration
• Ensure compliance with all applicable regulations, policies, and bank procedures
• Maintain a dual focus in supporting business banking as well as consumer banking service & sales opportunities
• Manage branch lobby traffic and ensure effective lobby management and branch coverage
• Responsible for cash drawer operations and balancing, with a strong emphasis on daily focus for branch operational excellence

Qualifications:

• Previous branch banking experience
• Detailed knowledge of business deposit account opening documentation and regulations
• Previous outside sales or cross-selling experience required
• Detail oriented with outstanding written and spoken communication skills, including professional and timely follow-up
• Must have a working knowledge of full Microsoft Office suite
• Requires effective and courteous communication with customers and/or other employees using common telecommunications and computer equipment
• Ability to read, examine, and organize documents

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

About FNBA

First National Bank of America does what no one else in the industry does. As a nationwide leader in non-QM mortgage lending, we seek markets where fewer competitors mean higher rewards. We underwrite and service every loan we originate in-house, which lets us know our clients individually, customize our approach case by case, and build relationships that last. We offer a full suite of consumer and business deposit products alongside our specialty lending — and we hold ourselves to an exceptionally high standard in everything we do. The quality of our people is the foundation of our success. We hire exceptional individuals who want to be challenged, who take ownership of their results, and who make the people around them better.

The role

We're looking for a Collections Supervisor who is hungry, humble, and sharp with people. You lead a team of collectors in a fast-paced, high-stakes environment, and you set the tone — for performance, for professionalism, and for how we treat our customers even when conversations are difficult. You take pride in developing your people, holding them accountable, and producing results that reflect it.

Full-time, Monday through Friday (including evenings until 9:00 p.m.), and rotating Saturdays. 
Evening and weekend shift premiums.

What you'll do

• Drive daily performance in our Collections Department toward consistently exceptional results.
• Coach and motivate your team, monitor calls, and maintain the high standards FNBA is known for.
• Handle supervisor-level calls and step into challenging customer conversations without hesitation.
• Approve repayment and payment plan arrangements set up by your collectors.
• Partner with leadership on hiring, training, scheduling, and the rollout of new departmental initiatives.

What we're looking for

• You know how to motivate, develop, and hold a team accountable with equal measures of directness and care.
• You communicate clearly and confidently, whether you're coaching a collector, presenting to leadership, or de-escalating a tense customer call.
• You're calm under pressure, decisive, and organized enough to manage shifting daily priorities without dropping anything.
• You solve problems rather than escalate them, and you bring a work ethic that sets the standard for your team.
• Proficiency in Microsoft Excel, Word, and general business software is required.
• Bilingual or multilingual candidates preferred; Spanish and/or Portuguese alongside English is a plus.

Benefits

• Medical coverage with multiple plan options, including HSA and traditional plans — premiums as low as $0
• Dental coverage at premiums as low as $0
• Vision plan
• Discounted childcare
• Pet insurance
• Paid time off
• 401(k) with employer match
• Sit/stand adjustable desks

First National Bank of America is seeking a detail-oriented and professional Document Specialist to join our Records Management Department. In this part time role, you will play a critical part in maintaining the accuracy, accessibility, and integrity of the bank’s document workflows. This is a process-driven position well-suited to candidates who take pride in efficiency, consistency, and thoroughness in completing recurring operational tasks.

Responsibilities:

• Prepare and scan physical documents for electronic processing
• Import, index, and organize documents within the bank’s electronic records system
• Manage mail center operations in support of the loan servicing group
• Deliver, box, track, and store documents in accordance with retention policies
• Audit electronic files to ensure accuracy, completeness, and compliance

Qualifications:

• Exceptional attention to detail with a commitment to accuracy
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Comfort with and willingness to perform repetitive, process-driven tasks consistently
• Proficiency or working knowledge of Microsoft Excel and Outlook preferred
• Ability to lift up to 20 pounds as required by the role

Employee benefits

• Discounted childcare
• Pet Insurance
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand
• Complimentary snacks

First National Bank of America is seeking a proactive and adaptable Financial Services Representative to join the East Lansing Branch team. This role is the starting point of every great customer relationship at our branch. The Financial Services Representative blends the precision of teller operations with the interpersonal skills of a banker, giving hands-on experience across two of the most important functions in branch banking. It is the ideal entry point for someone who is service-oriented, detail-driven, and ready to build a career in financial services. From day one, this role helps build the skills needed to advance into the Personal Banker track and beyond.

Responsibilities:

• Process customer transactions accurately and efficiently — including deposits, withdrawals, transfers, loan payments, and cash handling — while balancing daily activity to operational standards.
• Deliver a welcoming, professional experience to every customer who visits the branch, resolving routine inquiries with confidence and care.
• Identify basic customer financial needs through everyday interactions and refer customers to the appropriate banking products, services, or team members.
• Educate customers on digital banking tools and self-service options to improve their convenience and long-term banking experience.
• Support branch sales activity through referrals, appointment setting, and participation in outbound calling efforts.
• Maintain strict compliance with all operational, security, risk, and regulatory policies in every transaction and customer interaction.

What We Are Looking For:

• A positive, customer-first attitude with strong communication and interpersonal skills.
• High attention to detail and comfort working accurately with cash and financial transactions.
• Eagerness to learn both the operational and relationship sides of branch banking.
• Reliability, professionalism, and a team-oriented work ethic.
• Prior cash handling, customer service, or retail experience is a plus but not required.

Career Path:

This role is designed as the entry point into our branch banking career ladder. High-performing Financial Services Representatives are well-positioned to advance into the Personal Banker role as they develop their sales, service, and relationship management skills.

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking a thorough and consistent Loan Disclosure Specialist. This role is responsible for ensuring accuracy in disclosing fees associated with a mortgage loan to the borrower. A successful Loan Disclosure Specialist will have excellent attention to detail and will be able to adhere to established guidelines.

Responsibilities:

• Accurately disclose loan fees to the borrower
• Work with team members to resolve technical loan issues
• Provide great service for internal staff and bank customers
• Develop and maintain knowledge of TRID guidelines
• Work independently while collaborating with a team

Qualifications:

• High attention to detail
• Proven ability to prepare documents accurately
• Effective communication with internal employees
• Must be able to read, examine, and organize documents
• The ability to multitask and focus in busy office environment is essential

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking friendly and professional Resolutions Support to efficiently serve our residential borrowers resolving delinquent accounts. The candidate must be a quick learner that has the capabilities to multi-task in our fast paced environment.

This is a part-time position, Monday – Friday, 20-25 hours per week.

Responsibilities:

• Work directly with case managers
• Work with title companies
• Prepare deed in lieu of foreclosure documents
• Review mortgage documents
• Draft letters and correspondences for internal and external use
• Perform routine customer calls and correspondences
• Resolves client questions or problems ensuring a resolution
• Ensuring compliance with federal and state regulation
• And any other duties
• Complete transfer tax forms
• Draft various legal documents

Qualifications:

• High School Diploma/GED
• Proficient use of Microsoft Word and Excel
• Strong attention to detail
• Ability to prioritize and meet deadlines
• Previous Customer Service experience
• Knowledge of mortgage documentation, title work or real estate experience a plus but not required, entry level para legal
• Bilingual (Spanish/English) is a huge plus!

Employee benefits

• Discounted childcare
• Pet Insurance
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand
• Complimentary snacks

First National Bank of America is looking for an accountable Retail Loan Officer. In this role, you will have all the benefits of a traditional Loan Officer with the added benefit of receiving leads generated by our in-house Marketing team.  As a nation-wide lender, First National provides you with the opportunity to originate loans in all 50 states using our niche, Non-QM Loan products. FNBA prides itself on providing exceptional customer service to educate & guide our clients through our loan process, while building long-term relationships with referral partners.  This role offers unmatched potential for growth, while working in conjunction with our in-house underwriting & operations teams.

At FNBA, you will be able to use your existing industry knowledge and build on that with extensive, comprehensive training on our portfolio loan products and proprietary lending guidelines.  You will have access to a suite of niche mortgage products tailored toward the fastest growing segment in mortgage lending: Non-Qualifying Mortgages. We service all of our loans and have a unique perspective on underwriting that allows us to say "yes” when other lenders say “no."  If you are motivated, hard-working, and enjoy helping people, we would like to hear from you!

COMPENSATION
• Base salary plus commissions

THIS IS A FULLY ON-SITE LOAN OFFICER POSITION BASED IN EAST LANSING, MICHIGAN

Responsibilities:

• Convert leads from inbound phone calls, internet leads and emails
• Build and maintain long-term relationships and referral partners in all 50 states
• Guide your clients through our loan process and gain referrals
• Serve as the liaison between our operations team, your client and their realtor
• Manage your pipeline to ensure on-time closings
• Maintain monthly quotas
• Stay accountable to your team and supervisor

Qualifications:

• Prior experience in mortgage sales or processing, demonstrating a well-developed understanding of the mortgage process
• Solid customer service and relationship-building skills
• Strong communication skills via phone and email
• Positive attitude and a passion for helping others

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking an experienced and highly organized Senior Auditor to join the Internal Audit team.

The Senior Auditor is a crucial member in the Bank’s effort to identify and communicate risks affecting the organization.  First National believes that three talents make great auditors. First, they must have a natural curiosity that drives them to understand the details about whichever process they are assessing. This means they must be excellent listeners and great questioners. Secondly, they must not lose sight of key principles or the larger picture despite those details. Lastly, the auditor must be able to distinguish actual risk from what may be perceived.  The willingness and ability to communicate with staff at all levels of the organization is necessary in this position.  If these are talents of yours, regardless of your background, you will be successful at FNBA in this role.

Responsibilities:

• Supervision of audit projects including planning, data collection, interviewing, completion and review of workpapers, and report writing.
• Provide guidance and training to staff with less experience.
• Facilitate testing of financial statement controls and compliance with FDICIA requirements.
• Communicates audit results to various stakeholders as necessary.
• Ensure follow up reviews on audit report findings are completed.
• Engage in continuous knowledge development regarding Internal Audit and Banking.

Qualifications:

• 3+ years' experience that aligns with the job responsibilities will be considered, examples of which may include:
  • Prior experience in internal or external auditing
  • Experience managing projects from start to finish
  • Internal control development, review, or testing
• Experience preparing and reviewing financial statements
• Ability to work proficiently with Microsoft Office and databases
• Strong relationship building skills
• Highly organized
• Prior experience in Financial Services is a plus

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking a customer-focused Service Desk Technician. This position requires above average attention to details, concern for the exact correctness of work, and strong commitment to tasks completed on time. The Service Desk Technician will respond to incoming support tickets and phone calls providing exceptional IT support to FNBA employees and other internal IT teams.

Responsibilities:

• Provide Help Desk Support and Resolve problems to the end user's satisfaction
• Monitor/Respond promptly to requests received thru the IT Service Desk portal
• Troubleshoot help desk tickets
• Setup and configure workstations
• Assist in department projects

Qualifications:

• Familiarity taking work from a support queue and prioritizing different tasks
• Experience providing customer service with a strong focus on effective communication
• Effectively able to document work
• Proven ability to work cohesively in a team setting
• Ability to learn quickly and possess a strong drive for continuous learning

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand