First National Bank of America is looking for customer-focused candidates to contact borrowers with past-due mortgage accounts. We provide training for candidates with excellent communication and customer service skills, irrespective of their previous work experience. A successful Mortgage Collector should be goal-oriented and excel in a fast-paced environment. Join our team of dedicated professionals in assisting our customers, where you'll use your exceptional customer service skills to handle a variety of situations.

-Compensation includes an hourly wage plus the opportunity to earn monthly bonuses based on performance.
-Our Lansing location borders East Lansing - perfect for students or locals near by!

Responsibilities:

• Initiating and receiving incoming and outgoing phone calls
• Establishing repayment schedules
• Facilitating receipt of payments via ACH and other methods
• Confirming data on the customer's account
• Achieving the departmental delinquency goals

Qualification:

• Bilingual (Spanish/English)
• Strong communication and customer service skills
• Ability to handle confidential information and multitask effectively
• Previous experience in customer service, call center, or financial services is helpful but not required — we’ll provide full training

Employee benefits

• Discounted childcare
• Pet Insurance
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand
• Complimentary snacks

First National Bank of America is seeking customer-focused Bilingual Support Specialist to build positive relationships with our English and Spanish-speaking customers who are seeking home ownership.  In this role, you are the front line for all new mortgage inquiries received through multiple channels such as phone, email and request forms. You will be responsible for uncovering client needs, building rapport and gathering important, sensitive information to determine if a client qualifies for our products. The ideal candidate would have the drive to exceed customer expectations, and the ability to meet goals and objectives efficiently.

Compensation includes an hourly wage plus the opportunity to earn monthly incentives based on results.

Responsibilities:

• Manage a large volume of incoming calls with a high level of urgency, professionalism and product knowledge and document all customer communications accurately
• Performing in a team-oriented environment
• Document all customer communications accurately

Qualifications:

No mortgage experience? No problem! We provide in-house training to all of our Bilingual Support Specialist focused on delivering a thorough understanding of all aspects needed to set them up for success.

• Native-like fluency in English and Spanish are required for the role
• Patience, empathy, enthusiasm and exceptional communication skills are an absolute must
• Customer service experience in a professional setting
• Proven history of showing up prepared, on time, and ready to contribute each day
• Time management and organizational skills to support working in a demanding, fast-paced environment
• Ability to learn and work with various business software
• Fluency in Portuguese is desired, but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is looking for a Branch Relationship Specialist - Business & Consumer Banking to join our East Lansing branch. The ideal candidate will be able to combine accuracy and follow-through with excellent customer service and sales skills. Candidates should be able to manage a dynamic workload while operating in a fast-paced environment.  Courtesy, customer service, and tact are essential elements of the job. This role involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Responsibilities:

• Drive new business deposit growth through branch interactions, internal referrals, and external sales efforts
• Implement and support treasury management services across the full customer lifecycle
• Open, update, and maintain accurate customer accounts and profiles within the Jack Henry core system
• Prepare and deliver required reporting for business customers (daily, quarterly, and annual)
• Build relationships and generate low-cost deposits through local networking and community engagement
• Support branch operations by delivering exceptional customer service and fostering strong team collaboration
• Ensure compliance with all applicable regulations, policies, and bank procedures
• Maintain a dual focus in supporting business banking as well as consumer banking service & sales opportunities
• Manage branch lobby traffic and ensure effective lobby management and branch coverage
• Responsible for cash drawer operations and balancing, with a strong emphasis on daily focus for branch operational excellence

Qualifications:

• Detailed knowledge of business deposit account opening documentation and regulations.
• Previous outside sales or cross-selling experience required
• Detail oriented with outstanding written and spoken communication skills, including professional and timely follow-up
• Must have a working knowledge of full Microsoft Office suite
• Requires effective and courteous communication with customers and/or other employees using common telecommunications and computer equipment
• Ability to read, examine, and organize documents

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

About FNBA

First National Bank of America does what no one else in the industry does. As a nationwide leader in non-QM mortgage lending, we seek markets where fewer competitors mean higher rewards. We underwrite and service every loan we originate in-house, which lets us know our clients individually, customize our approach case by case, and build relationships that last. We offer a full suite of consumer and business deposit products alongside our specialty lending — and we hold ourselves to an exceptionally high standard in everything we do. The quality of our people is the foundation of our success. We hire exceptional individuals who want to be challenged, who take ownership of their results, and who make the people around them better.

The role

We're looking for a Collections Supervisor who is hungry, humble, and sharp with people. You lead a team of collectors in a fast-paced, high-stakes environment, and you set the tone — for performance, for professionalism, and for how we treat our customers even when conversations are difficult. You take pride in developing your people, holding them accountable, and producing results that reflect it.

Full-time, Monday through Friday (including evenings until 9:00 p.m.), and rotating Saturdays. 
Evening and weekend shift premiums.

What you'll do

• Drive daily performance in our Collections Department toward consistently exceptional results.
• Coach and motivate your team, monitor calls, and maintain the high standards FNBA is known for.
• Handle supervisor-level calls and step into challenging customer conversations without hesitation.
• Approve repayment and payment plan arrangements set up by your collectors.
• Partner with leadership on hiring, training, scheduling, and the rollout of new departmental initiatives.

What we're looking for

• You know how to motivate, develop, and hold a team accountable with equal measures of directness and care.
• You communicate clearly and confidently, whether you're coaching a collector, presenting to leadership, or de-escalating a tense customer call.
• You're calm under pressure, decisive, and organized enough to manage shifting daily priorities without dropping anything.
• You solve problems rather than escalate them, and you bring a work ethic that sets the standard for your team.
• Proficiency in Microsoft Excel, Word, and general business software is required.
• Bilingual or multilingual candidates preferred; Spanish and/or Portuguese alongside English is a plus.

Benefits

• Medical coverage with multiple plan options, including HSA and traditional plans — premiums as low as $0
• Dental coverage at premiums as low as $0
• Vision plan
• Discounted childcare
• Pet insurance
• Paid time off
• 401(k) with employer match
• Sit/stand adjustable desks

First National Bank of America is growing and adding a focused and deliberate Credit Underwriter to the team. This role is responsible for ensuring the transactions booked by the bank are quality investments. The underwriter works closely with both bank production and asset quality. This role will require an individual to be analytical, disciplined and an organized thinker. The ability to make decisions is a must. 

Responsibilities:

• Reviewing Residential loans, Acquisitions transactions, Package Purchase loans and Mortgage Service Amendments
• Reviewing credit reports, appraisals and other supporting documents to determine if the loan should be originated or purchased
• Working with multiple departments within the bank to ensure transactions are compliant and completed according to procedures

Qualifications:

• Reliable and good decision maker
• Excellent attention to detail
• Ability to multi-task
• Can work well on own or in a group setting
• Prior experience with mortgages and mortgage documents is a plus but not necessary

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is looking for friendly, motivated individuals to join our call center team as Customer Experience Representatives. If you enjoy helping people and communicating with others, we’d love to hear from you—no prior experience required! We provide the training you need to succeed.

In this role, you’ll be part of a supportive team dedicated to delivering excellent service to our customers. Every day brings something new, and you’ll have the chance to build valuable skills in a fast-paced, positive environment.

What You’ll Do:

• Answer incoming calls and messages, helping customers with their questions
• Resolve customer requests in a timely and professional manner
• Make outbound calls to follow up and provide exceptional service
• Create and maintain accurate customer records

What We’re Looking For:

• Strong communication skills (phone and written)
• A positive attitude and willingness to learn
• Ability to manage multiple tasks and stay organized
• Basic computer skills (Microsoft Office, Outlook, internet)
• Strong attention to detail
• Fluency in English, Spanish, and/or Portuguese (preferred, not required)

Compensation:

• Hourly pay + opportunity to earn monthly incentive bonuses based on performance

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is looking for friendly, motivated individuals to join our call center team as Customer Experience Representatives. If you enjoy helping people and communicating with others, we’d love to hear from you—no prior experience required! We provide the training you need to succeed.

In this role, you’ll be part of a supportive team dedicated to delivering excellent service to our customers. Every day brings something new, and you’ll have the chance to build valuable skills in a fast-paced, positive environment.

What You’ll Do:

• Answer incoming calls and messages, helping customers with their questions
• Resolve customer requests in a timely and professional manner
• Make outbound calls to follow up and provide exceptional service
• Create and maintain accurate customer records

What We’re Looking For:

• Strong communication skills (phone and written)
• A positive attitude and willingness to learn
• Ability to manage multiple tasks and stay organized
• Basic computer skills (Microsoft Office, Outlook, internet)
• Strong attention to detail
• Fluency in English, Spanish, and/or Portuguese (preferred, not required)

Compensation:

• Hourly pay + opportunity to earn monthly incentive bonuses based on performance

Employee benefits

• Discounted childcare
• Pet Insurance
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand
• Complimentary snacks

First National Bank of America is seeking a HMDA Senior Analyst to join the HMDA team. This role ensures FNBA’s Home Mortgage Disclosure Act (Regulation C) reporting data complies with the requirements of the regulation.  The analyst, acting as a subject matter expert, will help manage the collection, validation, and submission of the HMDA Loan Application Register (LAR).  The HMDA Senior Analyst will also perform high – level audits, identify data discrepancies, and implement corrective action to ensure regulatory compliance and data integrity.

Responsibilities:

• Perform quality HMDA reviews with an error rate of less than 2%
• Maintain and build proficiency of current knowledge on the Home Mortgage Disclosure Act
• Proficient with the different origination systems and the vendor platform the bank utilizes in complying with HMDA
• Perform daily review of loan files to ensure information is reported accurately on the HMDA LAR
• Ensure that errors related to HMDA reporting are corrected in the necessary systems the bank utilizes for HMDA reporting and properly entered into the HMDA software applications
• Collect, process, display, and disseminate monthly, quarterly, and annual reports to management
• Manage the bank’s proprietary HMDA software, including being able to assign loans, as necessary, to all active analysts
• Willingness to become ABA HMDA Certified
• Monitor annual HMDA regulatory changes from the regulators and ensure process, procedures and system changes are completed, if applicable

Qualifications:

• Adaptable and accepting of change
• Attention to detail and accuracy
• Critical thinking
• Sound and accurate judgment
• Well organized with the ability to manage multiple tasks and work to time sensitive deadlines
• Excellent oral and written communication skills in order to communicate issues and errors to different departments when needed
• Working knowledge of Microsoft Office Programs with an emphasis on Excel
• Minimum of one year of experience in a HMDA Department, general banking, or mortgage compliance, or experience in a financial regulatory agency with an emphasis in loan compliance, or equivalent level of education and experience preferred

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is the largest buyer of seller-financed loans in the country and we are looking to add an additional top tier Inside Sales Representative to help us grow even larger. We value producers and team players over credentials. The ideal candidate will possess an enthusiastic personality, the drive to achieve monthly goals and a desire to be part of a dynamic team. If you enjoy interacting with people on the phone, enjoy being challenged and have the drive to exceed customer expectations, we welcome you to apply to join the First National team!

Responsibilities:

• Build relationships with land contract sellers nationwide to bid on the purchase of seller financed loans
• Accurately price and provide quotes to note holders to purchase notes
• Consistent follow up practices for signing up and closing seller-financed notes

Qualifications:

• Excellent critical thinking, problem solving, and sound judgment skills
• Must be a team player with strong attention to detail and able to work independently
• Experience with loan sales or purchasing loans is a plus

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is looking for an accountable Retail Loan Officer. In this role, you will have all the benefits of a traditional Loan Officer with the added benefit of receiving leads generated by our in-house Marketing team.  As a nation-wide lender, First National provides you with the opportunity to originate loans in all 50 states using our niche, Non-QM Loan products. FNBA prides itself on providing exceptional customer service to educate & guide our clients through our loan process, while building long-term relationships with referral partners.  This role offers unmatched potential for growth, while working in conjunction with our in-house underwriting & operations teams.

At FNBA, you will be able to use your existing industry knowledge and build on that with extensive, comprehensive training on our portfolio loan products and proprietary lending guidelines.  You will have access to a suite of niche mortgage products tailored toward the fastest growing segment in mortgage lending: Non-Qualifying Mortgages. We service all of our loans and have a unique perspective on underwriting that allows us to say "yes” when other lenders say “no."  If you are motivated, hard-working, and enjoy helping people, we would like to hear from you!

COMPENSATION
• Base salary plus commissions

THIS IS A FULLY ON-SITE LOAN OFFICER POSITION BASED IN EAST LANSING, MICHIGAN

Responsibilities:

• Convert leads from inbound phone calls, internet leads and emails
• Build and maintain long-term relationships and referral partners in all 50 states
• Guide your clients through our loan process and gain referrals
• Serve as the liaison between our operations team, your client and their realtor
• Manage your pipeline to ensure on-time closings
• Maintain monthly quotas
• Stay accountable to your team and supervisor

Qualifications:

• Prior experience in mortgage sales or processing, demonstrating a well-developed understanding of the mortgage process
• Solid customer service and relationship-building skills
• Strong communication skills via phone and email
• Positive attitude and a passion for helping others

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking an experienced and highly organized Senior Auditor to join the Internal Audit team.

The Senior Auditor is a crucial member in the Bank’s effort to identify and communicate risks affecting the organization.  First National believes that three talents make great auditors. First, they must have a natural curiosity that drives them to understand the details about whichever process they are assessing. This means they must be excellent listeners and great questioners. Secondly, they must not lose sight of key principles or the larger picture despite those details. Lastly, the auditor must be able to distinguish actual risk from what may be perceived.  The willingness and ability to communicate with staff at all levels of the organization is necessary in this position.  If these are talents of yours, regardless of your background, you will be successful at FNBA in this role.

Responsibilities:

• Supervision of audit projects including planning, data collection, interviewing, completion and review of workpapers, and report writing.
• Provide guidance and training to staff with less experience.
• Facilitate testing of financial statement controls and compliance with FDICIA requirements.
• Communicates audit results to various stakeholders as necessary.
• Ensure follow up reviews on audit report findings are completed.
• Engage in continuous knowledge development regarding Internal Audit and Banking.

Qualifications:

• 3+ years' experience that aligns with the job responsibilities will be considered, examples of which may include:
  • Prior experience in internal or external auditing
  • Experience managing projects from start to finish
  • Internal control development, review, or testing
• Experience preparing and reviewing financial statements
• Ability to work proficiently with Microsoft Office and databases
• Strong relationship building skills
• Highly organized
• Prior experience in Financial Services is a plus

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking an experienced and driven Senior Software Developer to join our team in East Lansing, Michigan. You will collaborate with our business unit representatives to create and modify general financial applications to meet the needs of our internal clients. Our applications are heavily dependent on our database design and the logic that supports our database operations. A strong background in SQL is a must. Our ideal candidate has at least three years of professional experience in software development.

Location: East Lansing, MI (On-Site) | Type: Full-Time, 40 Hours/Week

Responsibilities:

• Lead the architecture, development, and maintenance of scalable enterprise applications across the full stack
• Mentor and provide technical guidance to junior and mid-level developers, conducting code reviews and fostering a culture of continuous improvement
• Collaborate with product owners, business analysts, and cross-functional teams to translate requirements into robust technical solutions
• Write and maintain SQL Server queries and stored procedures in support of application development
• Drive best practices in RESTful API design and ensure seamless integration between front-end and back-end systems
• Champion the adoption of AI-assisted development tools to accelerate productivity and elevate code quality across the team
• Contribute to sprint planning, technical roadmaps, and architectural decision-making
• Identify and resolve technical debt, performance bottlenecks, and security vulnerabilities proactively

Qualifications:

• 7+ years of hands-on software development experience, with at least 3 years in a senior or lead capacity
• Deep expertise in Java development, including Spring Boot and RESTful API design
• Strong proficiency in JavaScript, including deep expertise in at least one modern framework (Vue.js, React, or Angular) and a solid understanding of modern ES standards, async patterns, and front-end performance optimization
• Working knowledge of Microsoft SQL Server, including queries, stored procedures, and basic schema management
• Demonstrated ability to mentor developers and lead technical initiatives within an agile team
• Proven track record of delivering clean, maintainable, well-documented code at scale
• Strong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical stakeholders
• Experience leveraging AI tools to improve development workflows and code quality
• Experience in banking or financial services is a plus and will be given favorable consideration

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking a customer-focused Service Desk Technician. This position requires above average attention to details, concern for the exact correctness of work, and strong commitment to tasks completed on time. The Service Desk Technician will respond to incoming support tickets and phone calls providing exceptional IT support to FNBA employees and other internal IT teams.

Responsibilities:

• Provide Help Desk Support and Resolve problems to the end user's satisfaction
• Monitor/Respond promptly to requests received thru the IT Service Desk portal
• Troubleshoot help desk tickets
• Setup and configure workstations
• Assist in department projects

Qualifications:

• Familiarity taking work from a support queue and prioritizing different tasks
• Experience providing customer service with a strong focus on effective communication
• Effectively able to document work
• Proven ability to work cohesively in a team setting
• Ability to learn quickly and possess a strong drive for continuous learning

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand