First National Bank of America is looking for an Assistant Branch Manager for our Grand Rapids Branch. This role will be accountable for the operational soundness of the Branch and team. The leadership of this role will influence the Branch team to be proactive in conversations and daily activities to drive additional deposits and revenue to the Bank. The Assistant Branch Manager will maintain compliance within the branch, including cash handling, audit procedures and regulatory training. The ideal candidate will possess strong decision making and critical thinking skills as well as exceptional skills with technology, including the ability to problem solve when systems are not operating as intended. A successful candidate will have a strong customer focus, outstanding teamwork and communication skills, and the ability to stay organized, meet deadlines, and maintain accurate records.

Responsibilities:

• Provide solutions and advice to improve customer financial well-being in person and via emails, phone calls and instant messages
• Maintaining weekly cash flow for the branch
• Build a high performing team through onboarding, coaching and development of branch team members
• Manage operational, human capital, reputational and business risk through adherence of all relevant regulations and bank procedures
• Grow branch deposit through proactive activities, gain wallet share of consumer and business households
• Lead effective problem resolution and foster a positive working environment

Qualifications:

• 2 + years of related experience in banking or a similar field
• Detailed knowledge of banking regulations
• Exceptional verbal, written and interpersonal communication skills
• Proactive approach to creating processes & building a sustainable structure to drive solid results Working knowledge of Microsoft Office with emphasis on Excel and Word
• Experience in sales management and customer experience
• Experience with Jack Henry products is a bonus but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking a customer-focused bilingual candidate to work in our call center.  We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful Bilingual Customer Service Representative (Portuguese/English) will be goal-driven and thrive in a fast-paced environment, contributing as a valued member of the team.  You will work with a dedicated group of people committed to helping our customers. This means you will be handling many different situations that will require your great customer service skills.

Compensation includes an hourly wage, the opportunity to earn monthly incentive pay based on performance, and a shift premium for hours worked after 5:00 PM.

Responsibilities:

• Answer incoming calls and other communications from loan customers and others, assisting them with their varied inquiries
• Resolve our loan customers’ requests timely and professionally
• Engage in outbound calls to provide exceptional service and follow up for our customers
• Create and maintain appropriate customer records

Qualifications:

• Bilingual (Portuguese/English) required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking a client focused Bilingual Customer Service Specialist with a servant’s heart to join our Online Branch. This candidate will serve as a point of contact for clients over the phone to provide an exceptional service and sales support in both English & Spanish. This role ensures that the online branch delivers on service, sales, compliance, and operational excellence while fostering a high-performance culture. The ideal candidate will enjoy working in a goal-oriented and team-focused environment.

Schedule-Monday to Friday 9AM-6PM

Compensation includes an hourly wage and a shift premium for hours worked after 5:00 PM.

Responsibilities:

• Provide service in both English and Spanish
• Answer inquiries regarding checking, savings, CD’s, IRA’s and home equity products
• Resolve account issues and ensure client satisfaction
• Drive deposit, lending, and cross-sell growth through consistent conversations
• Promote digital banking tools
• Uncovering client needs and recommend suitable products
• Ensure all transactions comply with bank policies, procedures, and regulatory standards (e.g., BSA, AML)
• Maintain accurate client records and follow up on pending documentation

Qualifications:

• Bilingual fluency (English & Spanish) – verbal and written
• Experience in a call center supporting English and Spanish speaking customers
• Exceptional interpersonal and communication skills
• Ability to quickly course correct and adapt in culture of change
• Prior banking or financial services experience (preferred)

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America has an opening for a customer-focused Bilingual (Spanish/English) Lending Support Technician. This position requires strong communication skills, attention to detail, and a commitment to providing timely, accurate support. The Bilingual Lending Support Technician will respond to incoming support tickets and phone calls, providing exceptional service to mortgage customers and FNBA employees. The ideal candidate will be bilingual in Spanish and English, have mortgage industry knowledge and/or customer service experience, be comfortable learning new systems, and thrive in a fast-paced environment.

FNBA is willing to train the right candidate who demonstrates strong customer service skills, a willingness to learn, and a commitment to helping customers.

Responsibilities

• Monitor and respond promptly to requests received through the JIRA Service Desk ticketing system
• Track, route, and redirect requests to the appropriate resources as needed
• Assist customers and employees by answering questions, resolving issues, and providing timely follow-up
• Escalate complex inquiries to the appropriate department when necessary
• Recommend process improvements to enhance customer and employee support
• Participate in various Encompass projects and Mortgage Lending purchasing duties

Qualifications

• Fluent in both English and Spanish (written and verbal)
• Mortgage industry knowledge and/or customer service experience is a plus
• Strong communication, problem-solving, and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Comfortable learning and navigating business applications and systems
• Strong attention to detail and commitment to delivering excellent customer service

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking customer-focused Bilingual Support Specialist to build positive relationships with our English and Spanish-speaking customers who are seeking home ownership.  In this role, you are the front line for all new mortgage inquiries received through multiple channels such as phone, email and request forms. You will be responsible for uncovering client needs, building rapport and gathering important, sensitive information to determine if a client qualifies for our products. The ideal candidate would have the drive to exceed customer expectations, and the ability to meet goals and objectives efficiently.

Compensation includes an hourly wage plus the opportunity to earn monthly incentives based on results.

Responsibilities:

• Manage a large volume of incoming calls with a high level of urgency, professionalism and product knowledge and document all customer communications accurately
• Performing in a team-oriented environment
• Document all customer communications accurately

Qualifications:

No mortgage experience? No problem! We provide in-house training to all of our Bilingual Support Specialist focused on delivering a thorough understanding of all aspects needed to set them up for success.

• Native-like fluency in English and Spanish are required for the role
• Patience, empathy, enthusiasm and exceptional communication skills are an absolute must
• Customer service experience in a professional setting
• Proven history of showing up prepared, on time, and ready to contribute each day
• Time management and organizational skills to support working in a demanding, fast-paced environment
• Ability to learn and work with various business software
• Fluency in Portuguese is desired, but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking an experienced, driven, and customer-focused Branch Relationship Specialist – Business & Consumer Banking to join our East Lansing team. This is a high-impact role for banking professionals who thrive on building relationships, delivering exceptional service, and growing business through meaningful customer connections.

As a trusted financial partner, you'll play a key role in supporting both business and consumer clients while helping drive branch growth and community presence. This position offers the opportunity to leverage your banking expertise, expand your business development skills, and make a direct impact on customer success and the bank's performance.

If you're looking for a respected banking career with opportunities for advancement, professional growth, and increased responsibility, we want to hear from you.

What You'll Do

Grow Business Relationships

• Drive new deposit growth through customer interactions, internal referrals, business development activities, and community networking
• Develop and strengthen relationships with business and consumer customers, serving as a trusted resource for their banking needs
• Identify opportunities to introduce customers to products, services, and treasury management solutions that help them achieve their financial goals

Deliver Financial Solutions

• Implement and support treasury management services throughout the customer lifecycle
• Open, maintain, and update business and consumer accounts with accuracy and attention to detail
• Prepare and deliver required customer reporting, ensuring seamless and professional banking experience

Be a Leader in Customer Experience

• Provide exceptional service by proactively addressing customer needs and resolving inquiries efficiently
• Manage lobby traffic and create a welcoming, professional branch environment
• Collaborate with branch teammates to deliver consistent and outstanding customer experience

Maintain Operational Excellence

• Process transactions accurately and responsibly, including cash handling and balancing activities
• Ensure all account documentation, customer records, and branch activities comply with bank policies and regulatory requirements
• Support a culture of accountability, compliance, and operational excellence

What We're Looking For

• Minimum one year of branch banking experience required
• Strong understanding of business deposit account opening requirements, documentation, and applicable regulations
• Proven success in cross-selling financial products and identifying customer opportunities
• Excellent communication, relationship-building, and business development skills
• Strong attention to detail with a commitment to accuracy and follow-through
• Proficiency in Microsoft Office and the ability to navigate banking technology platforms effectively
• Professionalism, initiative, and the ability to manage multiple priorities in a fast-paced environment
• A passion for helping customers and contributing to branch success

Why This Role Matters

This position is ideal for banking professionals who want more than a traditional branch role. As a Branch Relationship Specialist, you'll serve as a key contributor to both business development and customer relationship management, two highly valued skill sets in today's banking industry.

You'll gain exposure to commercial and consumer banking, treasury management services, relationship sales, and branch operations while working alongside experienced banking professionals.

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking a detail-oriented and experienced Disclosure Services Manager to join our team. This role will be responsible for overseeing the accurate and timely preparation and delivery of Loan Estimate and Closing Disclosure documents in compliance with TRID regulations. In this role, attention to detail is paramount, as the role will be responsible for reviewing Review loan files periodically to ensure accuracy of loan terms, fees, and disclosures. The Disclosure Services Manager will collaborate with internal teams, including legal, compliance, and risk management, to gather necessary information for disclosure requirements. Additionally, this role will stay up to date with regulatory changes and industry best practices to ensure the organization's disclosure practices remain in compliance.

Responsibilities:

• Manage the end-to-end disclosure process, including gathering information, drafting, reviewing, and distributing disclosure documents.
• Manage loan services process for the accurate and timely ordering of flood certifications, appraisals, and completion of CIP and OFAC processing.
• Ensure compliance with all relevant regulatory requirements, such as banking regulations, privacy laws, and consumer protection laws.
• Provide training and guidance to internal stakeholders on disclosure requirements and best practices.
• Maintain accurate records and documentation of all disclosure activities

Qualifications:

• Minimum of 3 years of experience in mortgage lending and TRID disclosure management with a strong knowledge of TRID regulations and requirements
• Excellent communication and organizational skills
• Ability to work independently and prioritize tasks effectively in a fast-paced environment
• Proficiency in mortgage loan origination software and Microsoft Office applications
• 2+ years managing a team

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking a detail-oriented and professional Document Specialist to join our Records Management Department. In this part time role, you will play a critical part in maintaining the accuracy, accessibility, and integrity of the bank’s document workflows. This is a process-driven position well-suited to candidates who take pride in efficiency, consistency, and thoroughness in completing recurring operational tasks.

Responsibilities:

• Prepare and scan physical documents for electronic processing
• Import, index, and organize documents within the bank’s electronic records system
• Manage mail center operations in support of the loan servicing group
• Deliver, box, track, and store documents in accordance with retention policies
• Audit electronic files to ensure accuracy, completeness, and compliance

Qualifications:

• Exceptional attention to detail with a commitment to accuracy
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Comfort with and willingness to perform repetitive, process-driven tasks consistently
• Proficiency or working knowledge of Microsoft Excel and Outlook preferred
• Ability to lift up to 20 pounds as required by the role

Employee benefits

• Discounted childcare
• Pet Insurance
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand
• Complimentary snacks

Are you looking to launch a rewarding career in the financial industry? First National Bank of America is seeking an energetic, customer-focused Financial Services Representative to join our East Lansing Branch team. This role is more than a job, it's an opportunity to build a strong foundation in banking, develop valuable financial skills, and create meaningful relationships with customers every day.

As a Financial Services Representative, you'll gain experience in both teller operations and relationship banking, offering a unique opportunity to learn two of the most important areas of branch banking. You'll play a key role in helping customers achieve their financial goals while building the knowledge, confidence, and expertise needed for long-term career growth. If you're driven, adaptable, and excited to learn, this is the perfect place to begin your banking journey.

What You'll Do

• Deliver exceptional customer service by creating a welcoming and professional experience for every customer who visits the branch
• Accurately process a variety of financial transactions, including deposits, withdrawals, transfers, loan payments, and cash transactions
• Build customer relationships by identifying financial needs and connecting customers with products, services, and banking experts who can help
• Educate customers on digital banking tools and self-service solutions, helping them bank with greater convenience and confidence
• Contribute to branch growth through referrals, appointment setting, and customer outreach activities
• Maintain the highest standards of operational excellence, security, compliance, and risk management in every interaction

What We're Looking For

• A positive attitude and genuine passion for helping people succeed financially
• Strong communication and relationship-building skills
• Excellent attention to detail and commitment to accuracy
• A desire to learn and grow within the banking industry
• Professionalism, dependability, and a collaborative team mindset
• Previous customer service, retail, or cash-handling experience is helpful, but not required; we value potential, enthusiasm, and a willingness to learn

Why Join First National Bank of America?

This position is designed as the first step in a rewarding banking career. You'll receive hands-on experience, professional development, and exposure to both customer service and financial solutions. High-performing Financial Services Representatives are well-positioned to advance into the Personal Banker role and continue growing into future leadership and specialized banking opportunities.

If you're ready to start building your future in financial services with a company that invests in your growth, we'd love to meet you. Join our team and take the first step toward a successful and fulfilling banking career.

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is growing and seeking a highly organized, analytical Internal Staff Auditor to join our Audit team. This detail-oriented professional will conduct independent, objective evaluations to assess departmental compliance with internal policies, procedures, and regulatory requirements.

Using a systematic approach, the Internal Staff Auditor reviews operational processes and internal controls to identify risks, strengthen efficiencies, and support high standards of accuracy, accountability, and performance.

Responsibilities:

• Perform operational, compliance and financial audit testing
• Communicate testing results clearly to stakeholders, fostering understanding and collaboration
• Execute follow up review of prior audit findings
• Assist in testing of financial statement controls
• Attends training and workshops as necessary to increase professional and technical knowledge in the audit area

Qualifications:

• Proven verbal and written communication skills
• Active listening skills
• Possess an analytical mindset with a sharp eye for detail to identify risks and discrepancies
• Demonstrated professional curiosity and desire to learn 
• Prior experience in Accounting or Financial Services is a plus

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is looking for customer-focused candidates to join the Mortgage Servicing Team. As a Mortgage Resolution Representative, you’ll connect with customers to provide caring, solutions-focused assistance when their mortgage payments are past due. Using empathy, active listening, and problem-solving skills, you’ll help borrowers get back on track while maintaining positive relationships.

-Shift Type: Afternoon/Evening (12PM-9PM)
-Compensation includes an hourly wage, the opportunity to earn monthly incentive pay based on performance, and a shift premium for hours worked after 5:00 PM.

Responsibilities:

• Handle inbound and outbound calls with customers regarding their home loan accounts
• Work with borrowers to identify challenges and offer payment or resolution options
• Document account activity accurately and follow up as needed
• Collaborate with internal teams to ensure smooth servicing and compliance
• Use both English and Portuguese to support our diverse customer base

What We’re Looking For:

• Bilingual in Portuguese and English (required)
• Strong communication and customer service skills
• Ability to handle confidential information and multitask effectively
• Previous experience in customer service, call center, or financial services is helpful but not required — we’ll provide full training

Why You’ll Love Working Here:

• Competitive pay with performance incentives
• Comprehensive training and career growth opportunities
• Supportive team environment focused on helping customers and employees succeed
• Great employee benefits package

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking an organized and detail oriented Residential Loan Processor to join the Operations Team. This role will work closely with our sales team, brokers, and other third party providers to obtain documentation. The Residential Loan Processor entails the thorough preparation and evaluation of residential loan applications to be submitted to underwriting, ensuring their conformity with company standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment. Excelling in this position requires an above-average level of attention to detail, a meticulous concern for work precision, and a strong commitment to completing tasks promptly while adhering to a slightly faster-than-average pace.

Responsibilities:

• Accurately condition a new loan submission within 24 hours, which includes but is not limited, credit, income and assets
• Provide regular updates to the broker partner
• Review records to ensure accuracy

Qualifications:

• Excellent verbal and written communication skills to engage with brokers and internal teams effectively
• Strong problem-solving abilities to address transactional challenges.
• Exceptional organizational and time management skills to manage multiple responsibilities efficiently
• Competence in income calculation
• Encompass LOS experience a plus

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking friendly and professional Resolutions Support to efficiently serve our residential borrowers resolving delinquent accounts. The candidate must be a quick learner that has the capabilities to multi-task in our fast paced environment.

This is a part-time position, Monday – Friday, 20-25 hours per week.

Responsibilities:

• Work directly with case managers
• Work with title companies
• Prepare deed in lieu of foreclosure documents
• Review mortgage documents
• Draft letters and correspondences for internal and external use
• Perform routine customer calls and correspondences
• Resolves client questions or problems ensuring a resolution
• Ensuring compliance with federal and state regulation
• And any other duties
• Complete transfer tax forms
• Draft various legal documents

Qualifications:

• High School Diploma/GED
• Proficient use of Microsoft Word and Excel
• Strong attention to detail
• Ability to prioritize and meet deadlines
• Previous Customer Service experience
• Knowledge of mortgage documentation, title work or real estate experience a plus but not required, entry level para legal
• Bilingual (Spanish/English) is a huge plus!

Employee benefits

• Discounted childcare
• Pet Insurance
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand
• Complimentary snacks

First National Bank of America is looking for an accountable Retail Loan Officer. In this role, you will have all the benefits of a traditional Loan Officer with the added benefit of receiving leads generated by our in-house Marketing team.  As a nation-wide lender, First National provides you with the opportunity to originate loans in all 50 states using our niche, Non-QM Loan products. FNBA prides itself on providing exceptional customer service to educate & guide our clients through our loan process, while building long-term relationships with referral partners.  This role offers unmatched potential for growth, while working in conjunction with our in-house underwriting & operations teams.

At FNBA, you will be able to use your existing industry knowledge and build on that with extensive, comprehensive training on our portfolio loan products and proprietary lending guidelines.  You will have access to a suite of niche mortgage products tailored toward the fastest growing segment in mortgage lending: Non-Qualifying Mortgages. We service all of our loans and have a unique perspective on underwriting that allows us to say "yes” when other lenders say “no."  If you are motivated, hard-working, and enjoy helping people, we would like to hear from you!

COMPENSATION
• Base salary plus commissions

THIS IS A FULLY ON-SITE LOAN OFFICER POSITION BASED IN EAST LANSING, MICHIGAN

Responsibilities:

• Convert leads from inbound phone calls, internet leads and emails
• Build and maintain long-term relationships and referral partners in all 50 states
• Guide your clients through our loan process and gain referrals
• Serve as the liaison between our operations team, your client and their realtor
• Manage your pipeline to ensure on-time closings
• Maintain monthly quotas
• Stay accountable to your team and supervisor

Qualifications:

• Prior experience in mortgage sales or processing, demonstrating a well-developed understanding of the mortgage process
• Solid customer service and relationship-building skills
• Strong communication skills via phone and email
• Positive attitude and a passion for helping others

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America has an opening for an investigative and detail-oriented Risk Analyst to join the Risk Management team. This position will focus on evaluating and risk-rating third parties to identify, assess, and monitor potential risks. The Risk Analyst role requires above-average attention to detail, a strong commitment to accuracy, and the ability to complete tasks on time. If you have a keen eye for detail, excellent analytical skills, and a passion for implementing robust risk management practices, we encourage you to apply.

Responsibilities:

• Evaluating and risk-rating third parties in a manner that meets regulatory requirements and provides meaningful risk information to the business units that rely on those third parties
• Maintaining contracts, business continuity plans, insurance certificates, audit reports, and other documentation for each third party
• Producing quarterly reports for the Board of Directors regarding third-party onboarding, terminations, and significant events
• Improving and maintaining the management information system that houses third-party information
• Collaborating with business units and teammates to map vendor products and services to bank processes
• Identifying and escalating emerging risks, such as those related to artificial intelligence or single points of failure

Qualifications:

• Database Management and Record Management experience
• Familiarity with Microsoft Excel pivot tables and formulas
• Proven ability to communicate and collaborate with all levels within an organization through both verbal and written channels
• Strong attention to detail and organization skills

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking an experienced and highly organized Senior Auditor to join the Internal Audit team.

The Senior Auditor is a crucial member in the Bank’s effort to identify and communicate risks affecting the organization.  First National believes that three talents make great auditors. First, they must have a natural curiosity that drives them to understand the details about whichever process they are assessing. This means they must be excellent listeners and great questioners. Secondly, they must not lose sight of key principles or the larger picture despite those details. Lastly, the auditor must be able to distinguish actual risk from what may be perceived.  The willingness and ability to communicate with staff at all levels of the organization is necessary in this position.  If these are talents of yours, regardless of your background, you will be successful at FNBA in this role.

Responsibilities:

• Supervision of audit projects including planning, data collection, interviewing, completion and review of workpapers, and report writing.
• Provide guidance and training to staff with less experience.
• Facilitate testing of financial statement controls and compliance with FDICIA requirements.
• Communicates audit results to various stakeholders as necessary.
• Ensure follow up reviews on audit report findings are completed.
• Engage in continuous knowledge development regarding Internal Audit and Banking.

Qualifications:

• 3+ years' experience that aligns with the job responsibilities will be considered, examples of which may include:
  • Prior experience in internal or external auditing
  • Experience managing projects from start to finish
  • Internal control development, review, or testing
• Experience preparing and reviewing financial statements
• Ability to work proficiently with Microsoft Office and databases
• Strong relationship building skills
• Highly organized
• Prior experience in Financial Services is a plus

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is looking for a courteous and tactful Branch Banker to support our physical and online branches out of our Traverse City branch. The ideal candidate will be able to combine accuracy and follow-through with excellent customer service skills. The Branch Banker involves working with customers with the purpose of understanding financial goals, building relationships and working with internal teams and partners through multiple channels, including phone, e-mail, in person and messaging.

Hours: 20-28hrs/week

Responsibilities:

• Engage with customers in full financial conversation to position solutions based on their needs
• Acquire and deepen branch customer base through proactive service and sales activities
• Help customers navigate and utilize online banking services during every interaction, including account access and setup
• Contribute to branch deposit goals by being proactive, leveraging lobby traffic, deepening every customer interaction and making outbound calls to set appointments
• Respond to incoming customer calls and provide prompt, courteous service, including setting up appointments for full financial review
• Adhere to all applicable regulations and consistently follow established bank procedures

Qualifications:

• Previous banking experience required, with a strong understanding of financial products and services
• Excellent customer service skills with the ability to communicate clearly and professionally
• Detail-oriented with strong organizational and problem-solving abilities
• Comfortable using technology and quickly learning new banking systems
• Ability to work effectively both independently and as part of a team
• Strong multitasking skills in a fast-paced, customer-focused environment

Employee benefits

• Discounted childcare
• Pet Insurance
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand
• Complimentary snacks