First National Bank of America’s Loan Servicing Team is looking for a professional, friendly, and highly organized Administrative Assistant with excellent communication skills and a friendly, warm demeanor. This position will provide support to all of First National’s Operations at our office at 2525 Showtime Dr.

This role involves greeting visitors, scheduling meetings, ordering office supplies, coordinating luncheons, and performing other clerical tasks to ensure smooth office operations.  The Administrative Assistant will interact with visitors, employees, delivery drivers and staff at our Lansing office, often as a first point of contact. A positive attitude and people skills will be critical to making a great first impression on our visitors!

Monday-Friday, 8:00 AM - 5:00 PM (40 hours/week)

Responsibilities:

• Greet visitors, mail carriers and employees with a friendly greeting upon arrival and departure
• Clean and upkeep common areas of the 2525 Showtime Dr Location
• Order and stock office supplies for employees
• Plan off-site meetings for management
• Coordinate on-site lunches for meetings
• Onboarding assistance for new employees
• Performs other job duties assigned by supervisor including, but not limited to the above-mentioned responsibilities

Qualifications:

• Strong communication skills including telephone, e-mail, in-person interactions and follow-through
• Ability to prioritize tasks and meet deadlines in a fast-paced environment
• Technical proficiency, use of Microsoft Word, Excel, and Outlook
• Attention to detail
• Friendly demeanor to visitors, staff and vendors

This position requires regular movement throughout the building and the capability to lift objects weighing up to 15 lbs as part of daily tasks.

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America has an opening for an Appraisal Coordinator. The appraisal team works directly with evaluators, appraisers and coordinates the ordering of both commercial and residential appraisals and evaluations on behalf of the bank’s production groups. Primary responsibilities for the Appraisal Coordinator include providing timely and professional turnaround of appraisal and evaluation orders. 

Responsibilities:

• Order evaluations and appraisals from 3^rd party appraisal management companies
• Review and analyze submitted appraisals for accuracy, completeness, and compliance with internal and regulatory guidelines to minimize property risk factors
• Prepares and completes all required paperwork and forms in a timely and accurate manner
• Signs off on appraisal conditions in a timely manner set by management
• Works with staff, management and the Appraisal Management Company to find solutions for any appraisals that are delayed
• Effectively communicate appraisal underwriting decisions with processors and production staff
• Maintain high level of customer service and communication both internally and externally

Qualifications:

• Proven customer service aptitude
• Strong communication and organizational skills
• Be proficient in the use of Microsoft Excel and Word
• Experience with appraisals highly desired

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is looking for an Assistant Branch Manager for our Grand Rapids Branch. This role will be accountable for the operational soundness of the Branch and team. The leadership of this role will influence the Branch team to be proactive in conversations and daily activities to drive additional deposits and revenue to the Bank. The Assistant Branch Manager will maintain compliance within the branch, including cash handling, audit procedures and regulatory training. The ideal candidate will possess strong decision making and critical thinking skills as well as exceptional skills with technology, including the ability to problem solve when systems are not operating as intended. A successful candidate will have a strong customer focus, outstanding teamwork and communication skills, and the ability to stay organized, meet deadlines, and maintain accurate records.

Responsibilities:

• Provide solutions and advice to improve customer financial well-being in person and via emails, phone calls and instant messages
• Maintaining weekly cash flow for the branch
• Build a high performing team through onboarding, coaching and development of branch team members
• Manage operational, human capital, reputational and business risk through adherence of all relevant regulations and bank procedures
• Grow branch deposit through proactive activities, gain wallet share of consumer and business households
• Lead effective problem resolution and foster a positive working environment

Qualifications:

• 2 + years of related experience in banking or a similar field
• Detailed knowledge of banking regulations
• Exceptional verbal, written and interpersonal communication skills
• Proactive approach to creating processes & building a sustainable structure to drive solid results Working knowledge of Microsoft Office with emphasis on Excel and Word
• Experience in sales management and customer experience
• Experience with Jack Henry products is a bonus but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking customer-focused bilingual candidates to work in our call center.  We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful Bilingual Customer Service Representative will be goal-driven and thrive in a fast-paced environment, contributing as a valued member of the team.  You will work with a dedicated group of people committed to helping our customers. This means you will be handling many different situations that will require your great customer service skills.

Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.

Responsibilities:

• Answer incoming calls and other communications from loan customers and others, assisting them with their varied inquiries
• Resolve our loan customers’ requests timely and professionally
• Engage in outbound calls to provide exceptional service and follow up for our customers
• Create and maintain appropriate customer records

Qualifications:

• Bilingual (Spanish/English) required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking customer focused bilingual candidates to work in our call center.  We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful candidate will be goal-driven and thrive in a fast-paced environment, contributing as a valued member of the team.  You will work with a dedicated group of people committed to helping our customers. This means you will be handling many different situations that will require your great customer service skills.

Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.

Responsibilities:

• Answer incoming calls and other communications from loan customers and others, assisting them with their varied inquiries
• Resolve our loan customers’ requests timely and professionally
• Engage in outbound calls to provide exceptional service and follow up for our customers
• Create and maintain appropriate customer records

Qualification:

• Bilingual (Spanish/English) required

Work Environment:
Position will often be in a busy office environment. The ability to multitask and focus in this environment is essential.

Employee benefits

• Discounted childcare
• Pet Insurance
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand
• Complimentary snacks

First National Bank of America is looking for a courteous and tactful Branch Banker to support our physical and online branches out of our East Lansing branch.  The ideal candidate will be able to combine accuracy and follow-through with excellent customer service skills. The Branch Banker involves working with customers with the purpose of understanding financial goals, building relationships and working with internal teams and partners through multiple channels, including phone, e-mail, in person and messaging.

Responsibilities:

• Engage with customers in full financial conversation to position solutions based on their needs
• Acquire and deepen branch customer base through proactive service and sales activities
• Help customers navigate and utilize online banking services during every interaction, including account access and setup
• Contribute to branch deposit goals by being proactive, leveraging lobby traffic, deepening every customer interaction and making outbound calls to set appointments
• Respond to incoming customer calls and provide prompt, courteous service, including setting up appointments for full financial review
• Adhere to all applicable regulations and consistently follow established bank procedures

Qualifications:

• Strong understanding of financial products and services
• Excellent customer service skills with the ability to communicate clearly and professionally
• Detail-oriented with strong organizational and problem-solving abilities
• Comfortable using technology and quickly learning new banking systems
• Ability to work effectively both independently and as part of a team
• Strong multitasking skills in a fast-paced, customer-focused environment

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is looking for a Branch Business Banking Specialist to join our East Lansing branch. The ideal candidate will be able to combine accuracy and follow-through with excellent customer service and sales skills. Candidates should be able to manage a dynamic workload while operating in a fast-paced environment.  Courtesy, customer service, and tact are essential elements of the job. This role involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Responsibilities:

• Drive new business deposit account activity via multiple channels including branch interactions, internal bank referrals and outside sales
• Implement and maintain treasury management services across entire life cycle of customer relationship
• Accurately open, update and maintain customer accounts, profiles in Jack Henry core
• Responsible for daily, quarterly and annual reporting for business customers
• Participate in local networking events to build relationships and grow low-cost deposits for the Bank
• Support existing East Lansing branch team with exceptional customer service and cooperation
• Comply with all relevant regulations and follow all bank procedures

Qualifications:

• Detailed knowledge of business deposit account opening documentation and regulations.
• Previous outside sales or cross-selling experience required
• Detail oriented with outstanding written and spoken communication skills, including professional and timely follow-up
• Must have a working knowledge of full Microsoft Office suite
• Requires effective and courteous communication with customers and/or other employees using common telecommunications and computer equipment
• Ability to read, examine, and organize documents

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America’s Online Branch team is seeking a candidate who excels in accuracy, customer service, record-keeping, and multitasking in a fast-paced environment to fill our Customer Service Specialist role. Please note that this is an on-site position at our East Lansing, MI location.

Shift - 10AM-7PM
Monday-Friday

Responsibilities:

• Handle customer inquiries via email, messages, and phone calls
• Assist customers with opening accounts and Certificate of Deposits using our online platform
• Obtain customer signatures on necessary documents and forms
• Ensure strict compliance with banking regulations and procedures
• Maintain accurate customer accounts and profiles
• Perform other assigned tasks as needed

Qualifications:

• Effective verbal and written communication skills
• Proficiency in Microsoft Office, particularly Excel and Word
• Exceptional interpersonal skills, courtesy, and customer service aptitude
• Jack Henry 20/20 core experience is a bonus
• Knowledge of deposit account opening regulations is a bonus
• Bilingual (Spanish/English) preferred, but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking a proactive and detail-oriented Executive Assistant to support our team and ensure seamless daily operations. The Executive Assistant provides high-level administrative support to the Executive and their team. As a key member of the team, this role requires a high level of independent judgment, strong organizational skills, and the ability to manage competing priorities in a dynamic environment. The Executive Assistant serves as a trusted partner, ensuring the Executive and their department operates efficiently and strategically. This role also acts as a liaison between the Executive and other Executive team members, direct reports, staff and external vendors. The ideal candidate is a proactive problem-solver who is organized, adaptable and capable of managing multiple priorities while maintaining discretion and professionalism.

Responsibilities:

• Serve as a central point of contact for internal and external communications, professionally managing phone calls, emails, and correspondence with timely follow-ups
• Manage complex calendars for the Executive and multiple team members, including high-level internal and external meetings, events and departmental activities
• Accurately prepare executive communications, presentations, meeting agendas, record minutes, reports and ensure timely distribution and follow-up on action items
• Support audit and compliance efforts by assisting with documentation, tracking request statuses, and ensuring timely completion
• Arrange and organize conferences, off-site meetings, collaborating with other internal departments when necessary
• Utilize a variety of communication platforms (e.g., cell phone, Microsoft Teams, RingCentral, email) with efficiency and adaptability

Qualifications:

• 5-7 years of proven experience in an executive support role as an Executive Assistant, managing leadership at a full-service level
• Proven experience managing and optimizing executive-level calendars, handling extensive scheduling and regular reprioritizing
• Experience managing high-level of written communications, including drafting and editing correspondence, preparing confidential materials, and overseeing email
• Experience as the main point of contact for an executive
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Teams, and OneDrive

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America’s Loan Servicing Team is looking for a proactive, detailed and organized Lien Release and Servicing Operations Analyst to join the Servicing Operations team. This role will accurately release liens on paid off loans, and service the unique portions of First National’s loan portfolio which make us a specialized lender. The ideal candidate for this role will be self-motivated, have a natural curiosity, which drives them to research unique and challenging situations; a sharp eye for detail, strong problem-solving abilities, a capability to multi-task and prioritize; and strong written and oral communication skills. The candidate will have the ability to communicate and educate various levels of staff within multiple levels across the company.

Responsibilities:

• Research, verify chain of title, and draft real estate loan release documents to ensure compliance standards are met and collateral is accurately released
• Preparation of Warranty and Quit Claim deeds and required state forms for recording
• Timely correction of errors and rejected documents received from recording authorities
• Release of mobile home titles
• Release of abstracts
• Renew or release UCC filings as appropriate
• Preparation of final release documents to be mailed to customers including escrow refunds, final invoice and escrow analysis
• Daily completion of worklist items
• Track releases to ensure documents are recorded and returned

Qualifications:

• Excellent critical thinking skills, attention to detail, and follow-through
• Knowledge of real estate liens, titles and related requirements preferred
• Proficient use of advanced Microsoft Excel, Word and Outlook functions
• Understanding and use of CSC Technologies, preferred, but not required
• Ability to prioritize tasks and meet deadlines
• Experience in real estate mortgage and contract documentation preferred
• Comfortable working in a demanding, fast-paced environment
• Drive, humility and an established ability to work independently in a team environment

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking a Loan Specialist to join our team! We’re ready to train you! The Loan Specialist will help people by making sure their paperwork is complete and organized so our team can move their loans forward. No experience is needed-just bring your motivation, reliability, and willingness to learn. You’ll work in a supportive environment where teamwork matters, and you’ll be given all the training you need to succeed. If you possess strong communication skills, enjoy helping people, and want to start a career with room to grow, we welcome you to apply and join the First National team!

Responsibilities:

• Speak with customers to collect the information necessary
• Keep track of important dates and make sure nothing is missed
• Stay organized so all the details are in the right place
• Solve problems early and ask for help when needed
• Provide friendly, clear communication to customers and teammates

Qualifications:

• Strong organization skills
•  Effective verbal and written communication skills
• Drive for continuous learning
• Bilingual fluency in both Spanish and English is a benefit but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking an organized & efficient Mortgage Loan Closer to join our Residential Closing Team. This role will work closely with our sales team, our customers and title companies, all of which will rely on you to be organized, accurate and approachable. The Mortgage Loan Closer role will require an individual to be accommodating while adhering to necessary guidelines in a consistent, professional manner. The daily responsibilities will include; preparing closing documents for our customers, balance funding amounts with title companies, ensure loan conditions have been satisfied and issuing funds to settlement agencies. A successful Mortgage Loan Closer will thrive at multi-tasking, have great attention to detail and exceptional follow-up skills. The ability to effectively communicate with others through written or verbal methods is a must.

Responsibilities:

• Draw and release closing documents to the designated Closing Agent 
• Updating, reviewing and validating loan data to ensure loan documents are accurate and compliant
• Review signed loan documents to verify completed, signed and dated as required 
• Authorize the release of funds to the borrower 
• Cross train in other Closing positions

Qualifications:

• 2-3 years mortgage industry experience preferred but not required
• Encompass Loan Origination System experience a plus  
• Proficiency with Microsoft Office Suite
• High School diploma or GED required
• Ability to work consistently against required time-lines

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is actively looking for a self-driven Mortgage Loan Coordinator to become part of our dynamic team. In this capacity, the individual will play a key role in facilitating communication between our sales and Due Diligence departments, ensuring timely responses to lender inquiries. The ideal candidate will demonstrate the ability to work independently and be a valuable team player, consistently approaching interactions with external and internal customers with a proactive and helpful attitude.

Responsibilities:

• Communicate with loan partners preparing loan documents, update status of loan files and answer questions about loan conditions
• Examine loan disclosures and documentation for accuracy and completeness, work with loan origination partners and lender processing staff to secure all required documents needed to purchase the loan
• Reviews and clears conditions of the loan approval
• Review and evaluates information on mortgage loan application to ensure accuracy and completeness, validate findings to determine that all information matches
• Stays current with industry requirements and standards through various training opportunities, as well as current loan products
• Meet all departmental goals for productivity, quality, and turnaround time
• Remain up to date and knowledgeable on all of FNBA’s policies and procedures

Qualifications:

• Understanding of Bank and Regulatory guidelines
• Demonstrates experience in federal consumer lending regulations (TILA, RESPA, HMDA, ECOA, and other protection laws and regulations)
• Ability to work in a fast paced operations center while practicing sound lending judgment
• Communicate effectively in written and verbal forms

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is looking for an accountable Retail Loan Officer. In this role, you will have all the benefits of a traditional Loan Officer with the added benefit of receiving leads generated by our in-house Marketing team.  As a nation-wide lender, First National provides you with the opportunity to originate loans in all 50 states using our niche, Non-QM Loan products. FNBA prides itself on providing exceptional customer service to educate & guide our clients through our loan process, while building long-term relationships with referral partners.  This role offers unmatched potential for growth, while working in conjunction with our in-house underwriting & operations teams.

At FNBA, you will be able to use your existing industry knowledge and build on that with extensive, comprehensive training on our portfolio loan products and proprietary lending guidelines.  You will have access to a suite of niche mortgage products tailored toward the fastest growing segment in mortgage lending: Non-Qualifying Mortgages. We service all of our loans and have a unique perspective on underwriting that allows us to say "yes” when other lenders say “no."  If you are motivated, hard-working, and enjoy helping people, we would like to hear from you!

COMPENSATION
• Base salary plus commissions

THIS IS A FULLY ON-SITE LOAN OFFICER POSITION BASED IN EAST LANSING, MICHIGAN

Responsibilities:

• Convert leads from inbound phone calls, internet leads and emails
• Build and maintain long-term relationships and referral partners in all 50 states
• Guide your clients through our loan process and gain referrals
• Serve as the liaison between our operations team, your client and their realtor
• Manage your pipeline to ensure on-time closings
• Maintain monthly quotas
• Stay accountable to your team and supervisor

Qualifications:

• Prior experience in mortgage sales or processing, demonstrating a well-developed understanding of the mortgage process
• Solid customer service and relationship-building skills
• Strong communication skills via phone and email
• Positive attitude and a passion for helping others

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand