First National Bank of America is looking for an Assistant Branch Manager for our Grand Rapids Branch. This role will be accountable for the operational soundness of the Branch and team. The leadership of this role will influence the Branch team to be proactive in conversations and daily activities to drive additional deposits and revenue to the Bank. The Assistant Branch Manager will maintain compliance within the branch, including cash handling, audit procedures and regulatory training. The ideal candidate will possess strong decision making and critical thinking skills as well as exceptional skills with technology, including the ability to problem solve when systems are not operating as intended. A successful candidate will have a strong customer focus, outstanding teamwork and communication skills, and the ability to stay organized, meet deadlines, and maintain accurate records.

Responsibilities:

• Provide solutions and advice to improve customer financial well-being in person and via emails, phone calls and instant messages
• Maintaining weekly cash flow for the branch
• Build a high performing team through onboarding, coaching and development of branch team members
• Manage operational, human capital, reputational and business risk through adherence of all relevant regulations and bank procedures
• Grow branch deposit through proactive activities, gain wallet share of consumer and business households
• Lead effective problem resolution and foster a positive working environment

Qualifications:

• 2 + years of related experience in banking or a similar field
• Detailed knowledge of banking regulations
• Exceptional verbal, written and interpersonal communication skills
• Proactive approach to creating processes & building a sustainable structure to drive solid results Working knowledge of Microsoft Office with emphasis on Excel and Word
• Experience in sales management and customer experience
• Experience with Jack Henry products is a bonus but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is growing and seeking a proactive and organized Audit Manager to join the Internal Audit team. The Audit Manager is a crucial member in leading the Bank’s effort to identify and communicate risks affecting the organization.  Primarily responsible for the management of audit projects as assigned, including project scoping, resource coordination, data collection and analysis, interviewing, review of workpapers, and report writing.

First National believes that three talents make great auditors. First, they must have a natural curiosity that drives them to understand the details about whichever process they are assessing. This means they must be excellent listeners and great questioners. Secondly, they must not lose sight of key principles or the larger picture despite those details. Lastly, the auditor must be able to distinguish actual risk from what may be perceived.  The willingness and ability to communicate with staff at all levels of the organization is necessary in this position.  If these are talents of yours, regardless of your background, you will be successful at FNBA in this role.

Responsibilities:

• Develop and maintain strong working relationships with key stakeholders
• Provide guidance and training to staff with less experience
• Assist in the management and oversight of outsourced and external audit projects
• Communicates audit results to various stakeholders as necessary
• Ensure follow up reviews on audit report findings are completed
• Assist in the completion of the annual risk assessment
• Participate in continuous improvement efforts, including the QAIP

Qualifications:

• 5+ years’ experience that aligns with the job responsibilities will be considered, examples of which may include:
  • Prior experience in internal or external auditing
  • Experience managing projects from start to finish
  • Internal control development, review, or testing
• Prior experience in Financial Services is a plus
• Relevant industry certifications such as CIA, CPA, CISA are a plus
• Ability to work proficiently with Microsoft Office and databases
• Strong relationship building skills
• Highly organized

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking a thorough and diligent Bank Operations Specialist to join the Branch Operations team. This role provides critical support to both the front-line branch team and back-office operations. This role ensures efficient, compliant, and accurate processing of financial transactions, supports customer account servicing, and assists with regulatory documentation and reporting. The ideal candidate will possess high level decision making and problem-solving skills with a significant attention to detail.

Responsibilities:

• Review and process tasks including CD clearing, unposted items, wire transfers, ACH, Accounting etc.
• Ensure timely and accurate scanning, filing, and archiving of customer and operational documents
• Assist in core banking system conversion and setup; Help with training and maintaining the new core banking system (Jack Henry Core Conversion)
• Perform daily, monthly, quarterly and annual reconciliation of internal transactions and reports
• Create branch resources in collaboration with deposit leadership and help with reporting to grow low cost deposits.
• Support audit preparation and participate in periodic internal control reviews.
• Adhere to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and other compliance regulations
• Monitor and resolve transaction discrepancies, system exceptions, and fraud alerts

Qualifications:

• 2+ years banking experience, preferably in both branch banking and operational roles
• Strong understanding of banking systems and transaction types
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Adept in writing reports, business correspondence, and procedure manuals
• Excellent written and verbal communication
• Proficient in Microsoft Office and core banking systems (Jack Henry if applicable)

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking a client focused Bilingual Customer Service Specialist with a servant’s heart to join our Online Branch. This candidate will serve as a point of contact for clients over the phone to provide an exceptional service and sales support in both English & Spanish. This role ensures that the online branch delivers on service, sales, compliance, and operational excellence while fostering a high-performance culture. The ideal candidate will enjoy working in a goal-oriented and team-focused environment.

Schedule-Monday to Friday 12pm-9pm

Compensation includes an hourly wage and a shift premium for hours worked after 5:00 PM.

Responsibilities:

• Provide service in both English and Spanish
• Answer inquiries regarding checking, savings, CD’s, IRA’s and home equity products
• Resolve account issues and ensure client satisfaction
• Drive deposit, lending, and cross-sell growth through consistent conversations
• Promote digital banking tools
• Uncovering client needs and recommend suitable products
• Ensure all transactions comply with bank policies, procedures, and regulatory standards (e.g., BSA, AML)
• Maintain accurate client records and follow up on pending documentation

Qualifications:

• Bilingual fluency (English & Spanish) – verbal and written
• Experience in a call center supporting English and Spanish speaking customers
• Prior banking or financial services experience (preferred)
• Exceptional interpersonal and communication skills
• Experience with Jack Henry (preferred)
• Ability to quickly course correct and adapt in culture of change

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking a detail-oriented and bilingual (Spanish/English) Escrow Contact Specialist to join our team. The Escrow Contact Specialist will be the primary point of contact for customers, handling inquiries related to escrow accounts, taxes, and insurance. We are willing to train candidates with exceptional communication and customer service skills, regardless of prior work experience.

Responsibilities:

• Provide exceptional customer service to customers by handling inbound and outbound calls regarding escrow, taxes, and insurance
• Execute outbound call campaigns to communicate important updates and escrow related loan information
• Collaborate with internal teams to ensure a seamless servicing experience for borrowers
• Respond to borrower inquiries through email, ensuring clear and accurate communication
• Apply knowledge of mortgage escrow to resolve issues and answer questions effectively
• Maintain accurate records of customer interactions and transactions

Qualifications:

• Bilingual (Spanish/English) Required – Ability to communicate fluently in both languages
• Excellent phone communication skills with a focus on customer service
• Proven ability to assess daily goals and continually prioritize work

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

Looking for your first professional job? We’re ready to train you! No experience is needed—just bring your motivation, reliability, and willingness to learn.

As a Loan Specialist, you’ll help people by making sure their paperwork is complete and organized so our team can move their loans forward. Day to day, you’ll:

• Speak with customers to collect the information we need in both English and Spanish
• Keep track of important dates and make sure nothing is missed
• Stay organized so all the details are in the right place
• Solve problems early and ask for help when needed
• Provide friendly, clear communication to customers and teammates

You’ll work in a supportive environment where teamwork matters, and you’ll be given all the training you need to succeed.

If you possess the bilingual ability to communicate in both Spanish and English, enjoy helping people, and want to start a career with room to grow, we’d love for you to apply and join the First National team!

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is looking for customer-focused candidates to contact borrowers with past-due mortgage accounts. We provide training for candidates with excellent communication and customer service skills, irrespective of their previous work experience. A successful Mortgage Collector should be goal-oriented and excel in a fast-paced environment. Join our team of dedicated professionals in assisting our customers, where you'll use your exceptional customer service skills to handle a variety of situations.

-Shift Type: Afternoon/Evening (12PM-9PM)
-Compensation includes an hourly wage, the opportunity to earn monthly incentive pay based on performance, and a shift premium for hours worked after 5:00 PM.

Responsibilities:

• Initiating and receiving incoming and outgoing phone calls
• Establishing repayment schedules
• Facilitating receipt of payments via ACH and other methods
• Confirming data on the customer's account
• Achieving the departmental delinquency goals

Qualification:

• Bilingual (Spanish/English)

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is looking for customer-focused candidates to contact borrowers with past-due mortgage accounts. We provide training for candidates with excellent communication and customer service skills, irrespective of their previous work experience. A successful Mortgage Collector should be goal-oriented and excel in a fast-paced environment. Join our team of dedicated professionals in assisting our customers, where you'll use your exceptional customer service skills to handle a variety of situations.

Compensation includes an hourly wage plus the opportunity to earn monthly bonuses based on performance.

Responsibilities:

• Initiating and receiving incoming and outgoing phone calls
• Establishing repayment schedules
• Facilitating receipt of payments via ACH and other methods
• Confirming data on the customer's account
• Achieving the departmental delinquency goals

Qualification:

• Bilingual (Spanish/English)

Our Lansing location borders East Lansing - perfect for students or locals near by!

Employee benefits

• Discounted childcare
• Pet Insurance
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand
• Complimentary snacks

First National Bank of America is seeking customer-focused Bilingual Support Specialist to build positive relationships with our English and Spanish-speaking customers who are seeking home ownership.  In this role, you are the front line for all new mortgage inquiries received through multiple channels such as phone, email and request forms. You will be responsible for uncovering client needs, building rapport and gathering important, sensitive information to determine if a client qualifies for our products. The ideal candidate would have the drive to exceed customer expectations, and the ability to meet goals and objectives efficiently.

Compensation includes an hourly wage plus the opportunity to earn monthly incentives based on results.

Responsibilities:

• Manage a large volume of incoming calls with a high level of urgency, professionalism and product knowledge and document all customer communications accurately
• Performing in a team-oriented environment
• Document all customer communications accurately

Qualifications:

No mortgage experience? No problem! We provide in-house training to all of our Bilingual Support Specialist focused on delivering a thorough understanding of all aspects needed to set them up for success.

• Native-like fluency in English and Spanish are required for the role
• Patience, empathy, enthusiasm and exceptional communication skills are an absolute must
• Customer service experience in a professional setting
• Proven history of showing up prepared, on time, and ready to contribute each day
• Time management and organizational skills to support working in a demanding, fast-paced environment
• Ability to learn and work with various business software
• Fluency in Portuguese is desired, but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is looking for a Branch Manager to manage our Grand Rapids Branch.  This role is responsible for managing all aspects of a retail branch including account opening, account maintenance and processing transactions to assure timely and accurate handling of transactions in order to deliver exceptional customer service while driving deposit growth. The Branch Manager will monitor daily workflow within the department to ensure that all deadlines are met and resources utilized effectively. A successful candidate will have a strong customer focus, outstanding teamwork and communication skills, and the ability to stay organized, meet deadlines, and maintain accurate records.

Responsibilities:

• Coordinate/support/sell all bank products and services, including cash management products and services to existing and prospective customers.
• Assist customers in-person and via emails, phone calls and instant messages.
• Coordinate employee schedules to maintain service standards.
• Meet with staff weekly, or more frequently, to discuss employee performance, feedback and define goals for the employee’s development
• Comply with all relevant regulations and follow all bank procedures.

Qualifications:

• Excellent verbal, written and interpersonal communication skills
• 2+ years’ experience managing direct reports
• Detailed knowledge of deposit account opening regulations.
• Demonstrated ability to create process and develop structure at a growing company
• Working knowledge of Microsoft Office with emphasis on Excel and Word
• Exceptional skills with technology, including the ability to problem solve when systems are not operating as intended.

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking a Branch Regional Sales Leader - VP with a servant’s heart to oversee exceptional client experience, sales performance & management, growth initiatives, operations, risk and overall talent development across the Branch network. This role is responsible for ensuring branches meet business goals in deposits, customer acquisition, cross-sell & retention, while maintaining excellent service and compliance standards.

Key Responsibilities:

• Lead, coach, and develop Branch Managers to achieve sales, service, and operational goals
• Drive deposit, and fee income growth across the Branch network
• Monitor branch performance metrics (sales, cross-sell, customer retention)
• Ensure consistent execution of sales processes & customer relationship management
• Build a strong sales culture through performance management, recognition, and accountability
• Manage staffing, talent development, and succession planning
• Maintain compliance with all regulatory and bank policies

Qualifications:

• Proven leadership experience in retail banking or financial services (multi-branch responsibility preferred)
• Strong sales management and coaching skills
• Ability to balance sales leadership with operational excellence and compliance oversight
• Excellent interpersonal, communication and decision-making skills

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America has a full-time opportunity in our commercial credit department. This position encompasses all aspects of the credit underwriting process including financial statement analysis, statement spreading for business customers and the preparation of credit memos for submission to the Bank's loan committees. This person will work closely with both commercial lenders and the loan documentation staff. Training for financial analysis, statement spreading, and credit analysis will be provided as needed.   ​ 

Responsibilities:

• Obtain and analyze data on prospective and active borrowing relationships. Work with commercial lenders on their credit memos for presentation to loan committee for approval.
• Complete annual reviews to evaluate and maintain proper risk ratings for the existing portfolio.
• Provide thorough documentation of all financial analysis work, including ratios and other related information, and ensure that all credit analysis activities are conducted in accordance with loan policy.

Qualifications:

• Experience analyzing and interpreting personal and business financial statements and tax return is preferred
• 2- 3 years’ experience in a credit analyst role is preferred
• Must be able to work independently and prioritize workflows
• Ability to exercise good judgment in establishing and maintaining working relationships, problem solving, while delivering a high level of accuracy, focus, and timeliness
• Intermediate level technology proficiency using Microsoft Word and Excel is required
• Strong communication skills and the ability to explain your conclusions and reasons for your decisions.

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking a proactive and detail-oriented Executive Assistant to support our team and ensure seamless daily operations. The Executive Assistant provides high-level administrative support to the CIO and their team. As a key member of the team, this role requires a high level of independent judgment, strong organizational skills, and the ability to manage competing priorities in a dynamic environment. The Executive Assistant serves as a trusted partner, ensuring the CIO and their department operates efficiently and strategically. This role also acts as a liaison between the CIO other Executive team members, direct reports, staff and external vendors. The ideal candidate is a proactive problem-solver who is organized, adaptable and capable of managing multiple priorities while maintaining discretion and professionalism.

Responsibilities:

• Serve as a central point of contact for internal and external communications, professionally managing phone calls, emails, and correspondence with timely follow-ups
• Manage complex calendars for the CIO and multiple team members, including high-level internal and external meetings, events and departmental activities
• Accurately prepare executive communications, presentations, meeting agendas, record minutes, reports and ensure timely distribution and follow-up on action items
• Support audit and compliance efforts by assisting with documentation, tracking request statuses, and ensuring timely completion
• Arrange and organize conferences, off-site meetings, collaborating with other internal departments when necessary
• Utilize a variety of communication platforms (e.g., cell phone, Microsoft Teams, RingCentral, email) with efficiency and adaptability

Qualifications:

• 5-7 years of proven experience in an executive support role as an Executive Assistant, managing leadership at a full-service level
• Proven experience managing and optimizing executive-level calendars, handling extensive scheduling and regular reprioritizing
• Experience managing high-level of written communications, including drafting and editing correspondence, preparing confidential materials, and overseeing email
• Experience as the main point of contact for an executive
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Teams, and OneDrive

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking a proactive and detail-oriented Executive Assistant to support our team and ensure seamless daily operations. This position provides high-level administrative support to the EVP of Deposits and team. As a critical member of the department, the Executive Assistant plays a key role in helping drive operational excellence and supporting strategic initiatives across branches and deposit operations. This role requires strong organizational skills, sound judgment, and the ability to manage competing priorities in a fast-paced environment. The Executive Assistant serves as a trusted partner, ensuring the EVP and their team operate efficiently, effectively, and in alignment with business objectives. The role also acts as a liaison between the EVP, executive leadership, direct reports, branch managers, staff, and external stakeholders. The ideal candidate is a proactive problem-solver who is organized, adaptable, and capable of managing multiple priorities while maintaining discretion and professionalism.

Responsibilities:

• Serve as the primary point of contact for internal and external communications, professionally managing phone calls, emails, and correspondence with timely follow-up
• Manage complex calendars for the EVP and key leaders across Branch operations, coordinating high-level internal and external meetings, strategy sessions, and customer-facing events
• Prepare executive-level communications, presentations, branch performance reports, meeting agendas, and minutes. Ensure timely distribution and track follow-up items to completion
• Support compliance, audit, and operational initiatives by maintaining documentation, tracking deadlines, and assisting with reporting as needed
• Coordinate logistics for regional branch meetings, team off-sites, executive visits, customer or partner engagements, and other department-wide events
• Liaise with branch leaders and cross-functional departments to ensure effective communication and alignment on strategic goals
• Leverage communication platforms (Microsoft Teams, RingCentral, Outlook, etc.) to support efficient coordination and responsiveness

Qualifications:

• 2-3 years of experience in a senior-level executive support role, preferably supporting leadership in banking, retail operations, or customer experience
• Proven success managing executive calendars, prioritizing across multiple initiatives, and maintaining flexibility in a changing environment
• Experience drafting professional communications, preparing confidential materials, and coordinating with multiple stakeholders at various levels
• Strong interpersonal skills with the ability to build relationships across branches, departments, and vendor partners
• High proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Teams, and OneDrive

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America’s Loan Servicing Team is looking for a professional, genial, and highly organized Insurance Specialist to ensure accurate and timely disbursement of insurance escrow funds and compliance with all regulatory guidelines. This role will work with borrowers and insurers via phone and email to accurately handle our borrower’s insurance needs, providing exceptional service to all. The Insurance Specialist will verify and perform escrow setup and maintenance, escrow tracking and verification, disbursement, and escrow analysis reporting. The successful candidate will have an eye for detail, problem-solving abilities, a capability to work and prioritize in a fast-paced environment, and strong written and oral communication skills. The candidate must also enjoy working in a collaborative and supportive in-person work environment, while maintaining compliance.

Responsibilities:

• Monitor accounts to ensure insurance requirements are met, including placement and removal of force placed insurance in accordance to regulations when necessary
• Certify accurate data entry of insurance policies and changes
• Clear, concise and timely communication and follow up with borrowers, fellow employees, and insurance providers to answer insurance and escrow related questions
• Answer incoming phone calls to the insurance department phone line from borrowers, agents, and fellow employees.
• Review, evaluate and process requests to eliminate escrow accounts including knowledge of guidelines on requirements
• Process and monitor insurance claims, handling document procurement and payouts

Qualifications:

• Excellent communication skills (telephone, e-mail, and in-person) and follow-through
• Ability to prioritize tasks and meet deadlines in a fast-paced environment
• Proficient use of Microsoft Word, Excel, and Outlook
• Insurance or mortgage experience beneficial, but not required
• Bilingual communication, in Spanish or Portuguese, desired, but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking a friendly and professional New Account Quality Assurance Specialist to join our team. As a NAQA Specialist, you will manage the flow of documents in an efficient and effective manner while reviewing new mortgage originations for Quality Control.

Responsibilities:

• Audit electronic files to ensure loan information is booked accurately
• Audit new accounts for data Integrity
• Track and follow up on any missing documents
• Identify critical data errors and take appropriate steps to remedy
• Attend various trainings with a focus on identifying fraud, underwriting inconsistences and other potential “red flags”

Qualifications:

• Great attention to detail
• Prioritize multiple tasks simultaneously
• Ability and willingness to do repetitive tasks on a regular basis
• Knowledge of Microsoft Excel and Outlook are beneficial
• This position may require you to lift up to 20 pounds

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking a collaborative and analytical Risk Manager to join the Risk Management Team. The role will require an individual with a talent of understanding the business needs and assisting in the creation of a streamlined risk management program that mitigates risk while keeping the business nimble. The Risk Manager will report directly to the Chief Risk Officer and be an integral part of the FNBA Risk Management team.

The ideal candidate will demonstrate a natural drive to understand how things work, connect the dots, and transform vague ideas or concepts into actionable processes or products. This motivation will guide the most successful candidate in the Risk Manager role at FNBA

Practically, the Risk Manager will work closely with our front-line business production functions to help align compliance, internal audit and risk management activities to the bank’s overall risk appetite.  The position will be instrumental in supporting, as well as further developing FNBA’s risk management and internal control governance structure within the “three lines of defense” model. 

The immediate focus will be on configuring risk management activities in our GRC platform.  This includes associating the bank’s business process risks and controls, assessments, and assets to programmatic records such as audits and compliance reviews.

The second strategic goal will be to leverage those associations to summarize enterprise risk and focus mitigation efforts on high-risk areas.  Data visualizations, dashboards, and reports will be developed in order to fulfill the risk department’s duty to monitor and report on enterprise risk. 

Responsibilities

Risk Management

• Directly assist the Chief Risk Officer in the development, implementation and maintenance of management information, analysis and reporting framework throughout the entity
• Identify and track key risk metrics related to the bank’s risk appetite and provide ongoing reporting related to the risk appetite
• Oversee the process of all risk reporting for the Board of Directors

Model Risk Management

• Oversee the assessment of new resources to classify them as tools or models and the review of mitigating activities performed by business units to reduce the risks inherent in the bank’s models
• Maintain documentation of vendor due diligence and risk management review of risks and controls
• Maintain the program records in the GRC system

Vendor Management

• Oversee the initial risk review assessments on new vendor relationships based on services being provided and potential risk areas identified
• Develop strong relationships with business unit managers to ensure understanding of key vendor risk areas
• Manage, perform, and monitor assessments & due diligence documentation for vendor relationships
• Leverage the vendor software recently purchased by the Bank to facilitate an efficient risk management process and experience for vendor owners

Qualifications:

• Excellent collaboration, communication, and negotiation skills to effectively serve as a senior thought leader in the enterprise
• Ability to network and influence others and work with senior stakeholders
• Interpersonal skills must be developed sufficiently to enable smooth implementation of process and regulatory changes
• Ability to lead and be part of a team. Ability to act proactively and work unsupervised
• Understanding of project management best practices/ methodologies/ project lifecycle
• Have a strong knowledge of the regulatory environment, including regulatory priorities and the compliance and enterprise risk frameworks for the financial services industry
• Possess a strong understanding of internal control frameworks and the ability to determine the presence of internal controls as well as assess their adequacy
• Experience in financial services industry preferred
• Strong analysis skills

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking client-focused Senior Bilingual Customer Service Specialist with a servant’s heart to work in our Online Branch. This candidate will serve as a point of contact for clients over the phone to provide an exceptional service and sales support in both English & Spanish. This role ensures that the online branch delivers on service, sales, compliance, and operational excellence while fostering a high-performance culture. The ideal candidate will enjoy working in a goal-oriented and team-focused environment.

Schedule-Monday to Friday 12pm-9pm

Compensation includes an hourly wage and a shift premium for hours worked after 5:00 PM.

Responsibilities:

• Provide service in both English and Spanish
• Answer inquiries regarding checking, savings, CD’s, IRA’s, online banking and home equity products
• Resolve complex account issues and ensure client satisfaction including elevated calls
• Serve as a subject matter expert to team
• Foster a culture of accountability, collaboration, and client-first service
• Drive deposit, lending, and cross-sell growth through coaching
• Uncovering client needs and recommending suitable products
• Promote digital banking tools
• Ensure all transactions comply with bank policies, procedures, and regulatory standards (e.g., BSA, AML)
• Maintain accurate client records and follow up on pending documentation

Qualifications:

• Bilingual fluency (English & Spanish) – verbal and written
• Experience in a call center supporting English and Spanish speaking customers
• Prior banking or financial services experience (minimum 1 year)
• Exceptional interpersonal and communication skills
• Experience with Jack Henry (preferred)
• Ability to quickly course correct and adapt in culture of change

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking a highly organized Senior Auditor to join the internal audit team. The Senior Internal Auditor is a crucial member in the Bank’s effort to identify and communicate risks affecting the organization.  First National believes that three talents make great auditors. First, they must have a natural curiosity that drives them to understand the details about whichever process they are assessing. This means they must be excellent listeners and great questioners. Secondly, they must not lose sight of key principles or the larger picture despite those details. Lastly, the auditor must be able to distinguish actual risk from what may be perceived.  The willingness and ability to communicate with staff at all levels of the organization is necessary in this position.  If these are talents of yours, regardless of your background, you will be successful at FNBA in this role.

Responsibilities

• Supervision of audit projects including planning, data collection, interviewing, completion and review of workpapers, and report writing
• Provide guidance and training to staff with less experience
• Facilitate testing of financial statement controls and compliance with FDICIA requirements
• Communicates audit results to various stakeholders as necessary
• Ensure follow up reviews on audit report findings are completed
• Engage in continuous knowledge development regarding Internal Audit and Banking

Qualifications:

• 3+ years' experience that aligns with the job responsibilities will be considered, examples of which may include:
  • Prior experience in internal or external auditing
  • Experience managing projects from start to finish
  • Internal control development, review, or testing
• Experience preparing and reviewing financial statements
• Ability to work proficiently with Microsoft Office and databases
• Strong relationship building skills
• Prior experience in Financial Services is a plus

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking a Talent Acquisition Coordinator who is socially-focused with a "how can I help you" attitude to join our Human Resources team. The Talent Acquisition Coordinator is responsible for supporting all aspects of the hiring process. A successful candidate demonstrates strong communication skills and delivers accurate, detailed work quickly and efficiently. This role involves collaborating with a wide variety of people across the organization, so it is important to bring a friendly, approachable demeanor and a genuine interest in both the business and the needs of others. The position operates at a fast pace, and adaptability is key to success. 

Responsibilities:

• Schedule interviews and communicate with receptionist and branch on upcoming interviews
• Follow up with applicants including Rejection letters, emails, surveys or other necessary forms in a timely manner
• Assist in managing and tracking candidates through the recruiting pipeline helping to ensure an exceptional candidate experience
• Timely communication with the hiring team based on scheduling interviews, updates on candidates, etc
• Attend and participate in college job fairs and recruiting sessions
• Help manage and create reports that will help in tracking and measuring performance
• Maintaining confidentiality internally and externally

Qualifications:

• Strong verbal and written communication skills
• Excellent interpersonal skills
• Proactive and independent with the ability to take initiative
• Proven time management skills with the ability to meet deadlines
• Proficient with or the ability to quickly learn applicant-tracking software or other recruitment systems
• Proficient with Microsoft Office Suite or related software

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand