First National Bank of America is seeking a proactive and detail-oriented Administrative Assistant to support our team and ensure seamless daily operations. This role will manage complex calendars for multiple team members, coordinating meetings, events, and departmental activities. The Administrative Assistant will serve as a central point of contact for internal and external communications, professionally managing phone calls, emails, and correspondence with timely follow-ups. This role is vital to enhancing organizational efficiency and enabling effective communication across departments. The ideal candidate is organized, adaptable, and capable of managing multiple priorities while maintaining confidentiality, discretion and professionalism.

Key Responsibilities:

• Accurately prepare meeting agendas, record minutes, and ensure timely distribution and follow-up on action items
• Support audit and compliance efforts by assisting with documentation, tracking request statuses, and ensuring timely completion
• Collaborate with the Executive Assistant (EA) to organize conferences, off-site meetings, and related travel arrangements
• Review and process expense reports, ensuring accuracy and timely submission
• Continuously identify and implement improvements to administrative workflows and procedures, in conjunction with the EA
• Utilize a variety of communication platforms (e.g., cell phone, Microsoft Teams, RingCentral, email) with efficiency and adaptability

Qualifications:

• 3+ years of proven experience as an Administrative Assistant or in a similar administrative support role
• Exceptional organizational and multitasking skills with a strong attention to detail
• High degree of initiative, professionalism, and ownership in daily responsibilities
• Excellent written and verbal communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Teams, and OneDrive
• Experience working in a dynamic, fast-paced environment and adapting quickly to changing priorities

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking an efficient and organized Appraisal Coordinator to join the team. The appraisal team works directly with evaluators, appraisers and coordinates the ordering of both commercial and residential appraisals and evaluations on behalf of the bank’s production groups. Primary responsibilities for the Appraisal Coordinator include providing timely and professional turnaround of appraisal and evaluation orders. 

Responsibilities:

• Order evaluations and appraisals from 3rd party appraisal management companies
• Review and analyze submitted appraisals for accuracy, completeness, and compliance with internal and regulatory guidelines to minimize property risk factors
• Prepares and completes all required paperwork and forms in a timely and accurate manner
• Signs off on appraisal conditions in a timely manner set by management
• Works with staff, management and the Appraisal Management Company to find solutions for any appraisals that are delayed
• Effectively communicate appraisal underwriting decisions with processors and production staff
• Maintain high level of customer service and communication both internally and externally

Qualifications:

• Proven customer service aptitude
• Strong communication and organizational skills
• Be proficient in the use of Microsoft Excel and Word
• Experience with appraisals highly desired

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking an energetic individual with a passion for service to join our team as our Assistant Bilingual Servicing Manager (ABSM). This position requires outstanding communication skills, and sound decision-making ability. The ABSM will help coordinate our efforts across multiple loan servicing areas and will work with our existing management team to ensure our customers receive exceptional service. As a key contributor to our success, the ABSM will partner with our team members to consistently achieve and maintain our high standards for performance in a supportive and growth-oriented environment.

We proudly serve a diverse customer base, so bilingual (English/Spanish) skills are required. If you're a strong communicator with leadership experience and a passion for helping others, we’d love to hear from you!

Compensation includes an hourly wage, the opportunity to earn monthly incentive pay based on performance, and a potential shift premium for hours worked after 5:00 PM, and on Saturdays.

Shift: Our servicing hours are Monday through Friday, 8am-9pm, and Saturday from 9am-3pm. Given the department hours, afternoon shift is an integral part of the role. Some evening and Saturday hours will be required.

Responsibilities:

• Effective communication with both English and Spanish speaking loan customers via telephone in a call center environment
• Leads by example while promoting a positive attitude, morale, and culture aligned with company values
• Crafting professionally written communications in Spanish
• Maximizing the development and performance of our bilingual associates
• Collaboratively supervise a growing team of 20+ bilingual representatives
• Aptitude to manage multiple priorities with varying deadlines

Qualifications:

• Previous experience in a supervisory or leadership role is required
• Bilingual in English and Spanish is required
• Strong attention to detail and organizational skills
• Able to navigate challenging customer interactions effectively
• Problem-solving mindset with a calm, steady approach under pressure
• Excellent time management and ability to prioritize daily workflow
• Proficient in Microsoft Excel, Word, and general computer use

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is looking for an Assistant Branch Manager for our East Lansing Branch. This role will be accountable for the operational soundness of the Branch and team. The leadership of this role will influence the Branch team to be proactive in conversations and daily activities to drive additional deposits and revenue to the Bank. The Assistant Branch Manager will maintain compliance within the branch, including cash handling, audit procedures and regulatory training. The ideal candidate will possess strong decision making and critical thinking skills as well as exceptional skills with technology, including the ability to problem solve when systems are not operating as intended. A successful candidate will have a strong customer focus, outstanding teamwork and communication skills, and the ability to stay organized, meet deadlines, and maintain accurate records.

Branch hours of operation - Monday-Friday, 8:30 AM-6:00 PM

Responsibilities:

• Provide solutions and advice to improve customer financial well-being in person and via emails, phone calls and instant messages
• Maintaining weekly cash flow for the branch
• Build a high performing team through onboarding, coaching and development of branch team members
• Manage operational, human capital, reputational and business risk through adherence of all relevant regulations and bank procedures
• Grow branch deposit through proactive activities, gain wallet share of consumer and business households
• Lead effective problem resolution and foster a positive working environment

Qualifications:

• 2 + years of related experience in banking or a similar field
• Detailed knowledge of banking regulations
• Exceptional verbal, written and interpersonal communication skills
• Proactive approach to creating processes & building a sustainable structure to drive solid results Working knowledge of Microsoft Office with emphasis on Excel and Word
• Experience in sales management and customer experience
• Experience with Jack Henry products is a bonus but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking an analytical and thorough Bank Operations Specialist to join the Bank Operations team. The Bank Operations Specialist oversees and performs all deposit operations data processing functions, which includes many functions and processes that occur less frequently then daily.  The ideal candidate will possess high level decision making and problem-solving skills with a significant attention to detail.

Responsibilities:

• Assist in core banking system conversion and setup; Help with training and maintaining the new core banking system (Jack Henry core conversion)
• Assist in reviewing new account and file maintenance reports against branch documentation to ensure input is correct, adhering to standards, CIP and other guidance
• Work with Fedline Advantage services, including: Wires, ACH, and Accounting services
• Perform daily/monthly bank account reconciliations
• Provide support to internal customers/departments
• Write and maintain job related procedures

Qualifications:

• Four years of experience in bank deposit operations or branch banking preferred
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Adept in writing reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups, managers, clients, customers, and the general public
• Excellent written and verbal communication
• Proficient in core banking systems (Jack Henry if applicable)

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking a proactive and precise Bank Secrecy Act (BSA) Analyst to join the Bank Secrecy Act and Anti-Money Laundering (BSA/AML) Team. The role requires a compliance minded individual who can effectively interpret data and create insightful reports for the purpose of BSA Risk Analysis. The BSA Analyst will use their strong analytical and technical skills to complete monthly, quarterly, and annual BSA department review tasks as needed and prepare data analysis for annual risk assessment reports. The ideal candidate will possess sound and accurate judgement and problem solving with proven ability in critical thinking and attention to detail.

The BSA Analyst will play a key role in supporting the Bank Secrecy Act and Anti-Money Laundering (BSA/AML) compliance efforts by analyzing large datasets, identifying trends, and ensuring that our data management practices comply with relevant regulations. Additionally, the BSA Analyst will assist the BSA Supervisor in the development, implementation and maintenance of department information, analytics, and reporting framework. This role requires the ability to stay well organized with the aptitude to manage multiple tasks and work within time sensitive deadlines.

Responsibilities:

• Expand the Verafin Administrator Role to include the primary account contact responsibility which involves coordination with Verafin Customer Success Manager and oversight of updates, enhancements, and training opportunities
• Oversee annual model governance testing of the BSA/AML fraud monitoring software risk agent review, validation, and other testing
• Prepare data analysis for annual BSA risk assessment reports
• Compile and organize data for annual OCC-MLR report
• Assemble data and create reports as needed to further promote department efficiency
• Stay up-to-date with BSA/AML regulations and industry best practices to ensure the organization remains fully compliant with both banking and government regulations
• Demonstrate advanced Excel skills, including the use of functions, formulas, and pivot tables, to complete tasks with precision

Qualifications:

• General financial services or regulatory agency experience with an emphasis in Bank Secrecy Act (BSA), Compliance, or Operations, or equivalent level of education and experience
• Working knowledge of Microsoft Office Programs, particularly Excel
• Proven drive for continuous learning and personal development
• An understanding of the Bank Secrecy Act (BSA) and experience with Verafin Financial Crime Management platform preferred but not required
• A knowledge of and experience supporting BSA/AML initiatives, including sanctions (OFAC) screening preferred but not required
• A financial services background with working knowledge of Jack Henry Core Banking Software preferred but not required
• Experience working with Cognos and/or SQL preferred but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is looking for customer-focused candidates to contact borrowers with past-due mortgage accounts. We provide training for candidates with excellent communication and customer service skills, irrespective of their previous work experience. A successful Mortgage Collector should be goal-oriented and excel in a fast-paced environment. Join our team of dedicated professionals in assisting our customers, where you'll use your exceptional customer service skills to handle a variety of situations.

Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results. 

Responsibilities:

• Initiating and receiving incoming and outgoing phone calls
• Establishing repayment schedules
• Facilitating receipt of payments via ACH and other methods
• Confirming data on the customer's account
• Achieving the departmental delinquency goals

Qualification:

• Bilingual (Spanish/English)

Employee benefits

• Discounted childcare
• Pet Insurance
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand
• Complimentary snacks

First National Bank of America is seeking an analytical and detail oriented BSA Fraud Analyst to join the BSA team. This position performs various reviews and monitoring pertaining to the Bank Secrecy Act, USA Patriot Act, Anti-Money Laundering Program, OFAC, and Customer Identification Program to ensure the bank’s compliance efforts are maintained on a daily basis. The analyst performs detailed reviews of account activity, compares financial data, and ensures compliance with internal policies and regulatory standards. This role works closely with internal departments to support the onboarding and monitoring of accounts and loans while supporting the front line and mitigating risk. The ideal candidate will demonstrate sound and accurate judgement, confidentiality, adaptability and strong organization and time management.

Responsibilities: 

• Determines if transactions are suspicious in nature such as significant changes in balances, cash structuring in deposits, wire or ACH transfers, monetary instrument sales, new account openings, etc., and escalates them within the BSA Department
• Maintains current knowledge of the Bank Secrecy Act and all related anti-money laundering and OFAC regulations
• Perform daily, bi-weekly and monthly reviews, monitoring, and analysis of various reports, logs, and transaction data to identify trends, unusual activity, and to monitor large currency activity
• Conduct comprehensive daily and monthly reviews of client accounts using analytical tools to identify unusual or suspicious activity patterns and to ensure all transactions align with internal compliance frameworks and regulatory standards
• Prepares and submits Currency Transaction Reports (CTRs) within the required timeframe
• Continues to build proficiency of BSA techniques and AML principals by attending internal and external training

Qualifications:

• One year of banking, risk, compliance, or accounting experience with an emphasis in compliance or operations OR a bachelor’s degree in a business-related field
• Initiative to drive operational efficiency and accuracy
• Excellent oral and written communication skills
• Working knowledge of Jack Henry Core Banking Software and Verafin Fraud Monitoring Software
• Working knowledge of Microsoft Office Programs

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National bank of America is growing and adding an additional Encompass Administrator to the team. This position is an opportunity that will leverage your in-depth knowledge of mortgage workflows and skillsets in project management, business analysis, development, and testing for the advanced configuration and customization of Ellie Mae Encompass (LOS) and its related interfaces. This growing team works closely with the with the Bank’s lending divisions to design and build solutions to improve business processes, increase efficiency, and maintain compliance. In addition, this Encompass Administrator will contribute subject matter expertise and vision for the continuous improvement of the overall Mortgage technology systems roadmap. The Ideal candidate for this role will possess strong client-facing and communication skills.

Responsibilities: 

• Conduct systems analysis to understand the business impact of proposed system changes, develop applicable coding, build test script documents, administer test environment, release changes, and assist in reviewing system interfaces
• Participate in Encompass automation projects and development of Encompass Web.
• Work within Encompass integrations including LoanNex Pricing, LenderPrice, TPO Connect, LO Connect, Consumer Connect, Velocify, DataConnect, Connexions, and other Ellie Mae Network services
• Assist in escalated queries as Tier II or IT Help desk as necessary

Qualifications: 

• 3+ years’ experience using or supporting Encompass loan origination system preferred
• 3 years’ experience building basic knowledge with mortgage loan process, current mortgage lending laws and regulations, mortgage compliance requirements
• 3 years' JavaScript or equivalent work-based experience with Encompass Web
• 3 years’ experience working with Windows and hosted solutions such as Office 365
• Capacity to build custom input forms using advance coding
• Advanced troubleshooting and Multi-tasking
• Willingness to learn new technologies and preserve and grow your knowledge of Ellie Mae Encompass products and services and helpdesk procedures

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America’s Loan Servicing Team is looking for a professional, genial, and highly organized Insurance Specialist to ensure accurate and timely disbursement of insurance escrow funds and compliance with all regulatory guidelines.  This role will work with borrowers and insurers via phone and email to accurately handle our borrower’s insurance needs, providing exceptional service to all. The Insurance Specialist will verify and perform escrow setup and maintenance, escrow tracking and verification, disbursement, and escrow analysis reporting. The successful candidate will have an eye for detail, problem-solving abilities, a capability to work and prioritize in a fast-paced environment, and strong written and oral communication skills. The candidate must also enjoy working in a collaborative and supportive in-person work environment, while maintaining compliance.

Responsibilities:

• Monitor accounts to ensure insurance requirements are met, including placement and removal of force placed insurance in accordance to regulations when necessary
• Certify accurate data entry of insurance policies and changes
• Clear, concise and timely communication and follow up with borrowers, fellow employees, and insurance providers to answer insurance and escrow related questions
• Answer incoming phone calls to the insurance department phone line from borrowers, agents, and fellow employees.
• Review, evaluate and process requests to eliminate escrow accounts including knowledge of guidelines on requirements
• Process and monitor insurance claims, handling document procurement and payouts

Qualifications:

• Excellent communication skills (telephone, e-mail, and in-person) and follow-through
• Ability to prioritize tasks and meet deadlines in a fast-paced environment
• Proficient use of Microsoft Word, Excel, and Outlook
• Insurance or mortgage experience beneficial, but not required
• Bilingual communication, in Spanish or Portuguese, desired, but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking a detail-oriented Microsoft 365 Administrator to join the IT Department. This role will support, maintain, and enhance the critical applications used by our Bank and clients. The Microsoft 365 Administrator is pivotal in ensuring the smooth operation of IT systems, working across departments to resolve technical issues efficiently. The ideal candidate will have a strong technical foundation, excellent communication skills, and the ability to translate complex IT matters for users at all technical levels. A results-driven, detail-oriented mindset is essential to uphold the high standards of quality and accuracy we maintain.

Responsibilities:

• Administer and support Microsoft 365 services (SharePoint, Teams, OneDrive, Intune)
• Monitor system performance and implement improvements to increase efficiency
• Support application deployments, integrations, and troubleshooting
• Serve as a liaison between IT and business units to translate needs into system functionality
• Maintain documentation, workflows, and IT policies aligned with best practices
• Provide high-quality user support for escalated issues
• Communicate technical concepts clearly to both technical and non-technical audiences

Qualifications:

• Demonstrated experience with Microsoft 365 and business productivity platforms
• Strong knowledge of business applications, IT systems, and support methodologies
• Experience with IT service management and change management frameworks
• Excellent communication, interpersonal, and documentation skills
• Ability to manage multiple priorities independently and as part of a team
• Strong problem-solving, organizational, and analytical abilities
• Proven ability to align technology with business goals

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is looking for customer-focused candidates to contact borrowers with past-due mortgage accounts. We provide training for candidates with excellent communication and customer service skills, irrespective of their previous work experience. A successful Mortgage Collector should be goal-oriented and excel in a fast-paced environment. Join our team of dedicated professionals in assisting our customers, where you'll use your exceptional customer service skills to handle a variety of situations.

Shift Type: Afternoon/Evening (12PM-9PM)

We are currently hiring for two Collector roles:
- Bilingual Spanish/English Collector
- English-speaking Collector

Compensation includes an hourly wage, the opportunity to earn monthly incentive pay based on performance, and a shift premium for hours worked after 5:00 PM.

Responsibilities:

• Initiating and receiving incoming and outgoing phone calls
• Establishing repayment schedules
• Facilitating receipt of payments via ACH and other methods
• Confirming data on the customer's account
• Achieving the departmental delinquency goals

Qualification:

• Bilingual (Spanish/English)

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking an organized & efficient Mortgage Loan Closer to join our Residential Closing Team. This role will work closely with our sales team, our customers and title companies, all of which will rely on you to be organized, accurate and approachable. The Mortgage Loan Closer role will require an individual to be accommodating while adhering to necessary guidelines in a consistent, professional manner. The daily responsibilities will include; preparing closing documents for our customers, balance funding amounts with title companies, ensure loan conditions have been satisfied and issuing funds to settlement agencies. A successful Mortgage Loan Closer will thrive at multi-tasking, have great attention to detail and exceptional follow-up skills. The ability to effectively communicate with others through written or verbal methods is a must.

Responsibilities:

• Draw and release closing documents to the designated Closing Agent 
• Updating, reviewing and validating loan data to ensure loan documents are accurate and compliant
• Review signed loan documents to verify completed, signed and dated as required 
• Authorize the release of funds to the borrower 
• Cross train in other Closing positions

Qualifications:

• 2-3 years mortgage industry experience preferred but not required
• Encompass Loan Origination System experience a plus  
• Proficiency with Microsoft Office Suite
• High School diploma or GED required
• Ability to work consistently against required time-lines

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking an organized and detail-oriented Mortgage Specialist to join the HMDA/CRA team. The Mortgage Specialist position performs various HMDA and CRA related tasks pertaining to the Home Mortgage Disclosure Act and the Community Reinvestment Act to ensure the bank’s compliance efforts are maintained on a daily basis. The ideal candidate will demonstrate sound and accurate judgement, critical thinking, adaptability and strong time management.

Responsibilities:

• Learn and maintain current knowledge of the Home Mortgage Disclosure Act (HMDA) and the Community Reinvestment Act (CRA) regulations
• Have the ability to learn the different origination systems the bank utilizes in regards to complying with HMDA and CRA
• Perform daily review of loan files to ensure information is reported accurately on the HMDA LAR including determining if the loan files reviewed are to be reported for HMDA
• Assist the HMDA/CRA Supervisor in quarterly tasks as necessary
• Ensure that errors related to HMDA and CRA reporting are corrected in the necessary systems the bank utilizes for HMDA and CRA reporting
• Ensure that all records are properly entered into the HMDA software applications
• Continue to build proficiency of HMDA and CRA regulations through bank offered training

Qualifications:

• One year of general banking or regulatory agency experience with an emphasis in loan compliance, or equivalent level of education and experience preferred
• Well organized with the ability to manage multiple tasks and work to time sensitive deadlines
• Comfortable with both collaborating with other analysts and working independently
• Excellent oral and written communication skills in order to communicate issues and errors to different departments when needed
• Working knowledge of Microsoft Office Programs with a strong emphasis on Excel

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America's Loan Servicing Team is looking for a professional and highly organized Property Tax Specialist to join the Team. This role ensures accurate and timely disbursement of tax escrow funds and compliance with all regulatory guidelines.  The Property Tax Specialist will work with tax authorities to accurately disburse borrower funds to obtain any discounts available while providing exceptional service.  The successful candidate will be analytical and motivated by deadlines to strive to complete work with time to spare.  The Property Tax Specialist will also have an eye for detail, problem-solving abilities, a capability to multi-task and prioritize, and strong written and oral communication skills.

Monday - Friday
8:00 AM - 5:00 PM
40 hours/week
Location: On-site at our Lansing, Michigan office

Responsibilities:

• Ensure prompt and accurate data entry of tax set up and tax bills into servicing software
• Punctual disbursement of escrow funds to tax authorities and home owner associations (HOAs)
• Prepare and mail letters to meet compliance requirements
• Timely follow up on customer calls, emails, and faxes
• Analyze and monitor escrow accounts

Qualifications:

• Strong communication skills (telephone, e-mail, and in-person)
• Ability to work independently with excellent attention to detail and follow-through
• Proficient use of Microsoft Word, Excel, and Outlook
• Well versed in Internet search tools to gather data and create payments
• Escrow, Tax, accounting, accounts payable, or financial background beneficial, but not required
• Bilingual communication, in Spanish or Portuguese, desired, but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking an engaging Sales Assistant to assist the Account Executive(s) with getting a new mortgage file set up and ready for processing.  The ability to do this accurately and efficiently is important to the processing of the file from start to finish so that the loan closes on time. Leads and resources are provided for this role.

Responsibilities:

• Sorting/splitting/labeling docs when a file is submitted
• Communicate with broker to collect necessary documents and agreements
• Income calculation, complete Income workbook
• Communicate with internal parties to complete processes necessary to help the files through the process
• Follow up on eConsent/eSign/Intent to Proceed (ITP)
• Lending tech logins
• Update Encompass contacts/new CRM

Qualifications:

• 1 year of mortgage or lending experience preferred
• 1 year of sales experience preferred
• Will train the right candidate
• Bilingual fluency in Spanish and English is a bonus

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking a detail-oriented Senior Accountant to join the Accounting Department. This role is responsible for performing month-end processes, including posting accruals, prepaid expenses, and depreciation to ensure accurate and timely financial reporting to provide an accurate presentation of monthly and annual financial reports. The Senior Accountant will prepare necessary entries to record financial transactions in an accurate and timely manner, including preparing monthly analysis/reconciliations of various accounts. The ideal candidate will possess strong analytical skills, time management and a high level of ownership

Responsibilities:

• Prepare audit work papers and supporting schedules for the annual and financial statement audits
• Perform overall reasonableness tests and other procedures necessary to verify data integrity.
• Assist in the preparation and review of quarterly regulatory reporting.
• Contribute to gathering information for leadership and management for information or analysis.
• Assist in the preparation and payment of state and federal taxes.
• Support the annual profit plan process for projections of income and expenditures.
• Apply accounting principles and guidance to internal banking procedures to ensure compliance with Generally Accepted Accounting Principles (GAAP).

Qualifications:

• 5+ years accounting experience
• Financial institution experience preferred
• External audit or tax experience a plus
• Knowledge of Great Plains and Jack Henry 20/20 or Silverlake preferred
• Must possess a desire to learn programs/processes
• Ability to build and sustain positive and effective relationships with others

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is growing and adding an analytical and detail oriented Senior BSA Investigative Analyst to the BSA team. The Senior BSA Investigative Analyst is responsible for investigating incidents of suspicious activity, providing SAR recommendations to the BSA Officer, and performing the necessary steps for filing SARs when necessary. Additionally, this role is responsible for quarterly and monthly BSA tasks. The BSA Investigation Analyst also provides cross coverage for BSA Fraud Analyst tasks.

The Senior BSA Investigative Analyst reports directly to the BSA Supervisor and will be an integral part of the FNBA Risk Management team. The position requires an individual with a curious nature and a talent of identifying and investigating red flags related to suspicious activity. Furthermore, the individual should have a strong desire to provide leadership and guidance to other members of the investigative team. The ideal candidate will demonstrate strong critical thinking, independent work ethic, confidentiality, adaptability and sound organization and time management.

  Responsibilities:

• Perform end-to-end BSA investigations by applying investigative techniques and sound judgment to assess case facts and determine appropriate SAR filings or non-filing justifications, ensuring full compliance with banking regulations and internal controls
• Draft, review, and submit SARs in accordance with FinCEN guidelines and filing timelines, ensuring quality and accuracy in all submissions
• Oversee daily cash report reviews and file CTR’s as applicable
• Serve as a subject matter expert and escalation point for fraud analysts and specialists and provide cross coverage for BSA Fraud Analyst tasks as needed
• Stay current on regulatory changes, fraud trends, industry best practices, detection techniques, and emerging threats
• Complete required training and proactively pursue continuing education related to fraud, AML, and financial crime risk management.

Qualifications:

• A thorough understanding of the Bank Secrecy Act (BSA) and experience with Verafin Financial Crime Management platform
• 2+ years of experience conducting BSA investigations with accuracy in SAR escalations
• 2+ years of experience writing SAR narratives and filing SARs
• 1+ years of acceptable QC results regarding SAR Considered dispositions
• Strong Excel or database skills

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking a highly organized Senior Auditor to join the internal audit team. The Senior Internal Auditor is a crucial member in the Bank’s effort to identify and communicate risks affecting the organization.  First National believes that three talents make great auditors. First, they must have a natural curiosity that drives them to understand the details about whichever process they are assessing. This means they must be excellent listeners and great questioners. Secondly, they must not lose sight of key principles or the larger picture despite those details. Lastly, the auditor must be able to distinguish actual risk from what may be perceived.  The willingness and ability to communicate with staff at all levels of the organization is necessary in this position.  If these are talents of yours, regardless of your background, you will be successful at FNBA in this role.

Responsibilities

• Supervision of audit projects including planning, data collection, interviewing, completion and review of workpapers, and report writing
• Provide guidance and training to staff with less experience
• Facilitate testing of financial statement controls and compliance with FDICIA requirements
• Communicates audit results to various stakeholders as necessary
• Ensure follow up reviews on audit report findings are completed
• Engage in continuous knowledge development regarding Internal Audit and Banking

Qualifications:

• 3+ years' experience that aligns with the job responsibilities will be considered, examples of which may include:
  • Prior experience in internal or external auditing
  • Experience managing projects from start to finish
  • Internal control development, review, or testing
• Experience preparing and reviewing financial statements
• Ability to work proficiently with Microsoft Office and databases
• Strong relationship building skills
• Prior experience in Financial Services is a plus

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand