First National Bank of America is seeking a detail-oriented and bilingual (Spanish/English) Servicing Specialist to join our team. The Servicing Specialist will be the primary point of contact for customers, handling inquiries related to escrow accounts, taxes, and insurance. We are willing to train candidates with exceptional communication and customer service skills, regardless of prior work experience.

Responsibilities:

• Provide exceptional customer service to customers by handling inbound and outbound calls regarding escrow, taxes, and insurance
• Execute outbound call campaigns to communicate important updates and escrow related loan information
• Collaborate with internal teams to ensure a seamless servicing experience for borrowers
• Respond to borrower inquiries through email, ensuring clear and accurate communication
• Apply knowledge of mortgage escrow to resolve issues and answer questions effectively
• Maintain accurate records of customer interactions and transactions

Qualifications:

• Bilingual (Spanish/English) Required – Ability to communicate fluently in both languages
• Excellent phone communication skills with a focus on customer service
• Proven ability to assess daily goals and continually prioritize work

Employee benefits

Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
Dental – Premiums as low as $0.00
Vision – Low premium Plan
Discounted childcare
Pet Insurance
Paid Time Off (PTO)
401k with employer match
Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking customer-focused Bilingual Support Specialist to build positive relationships with both English and Spanish-speaking customers who are seeking home ownership.  In this role, you are the front line for all new mortgage inquiries received through multiple channels such as phone, email and request forms. You will be responsible for uncovering client needs, building rapport and gathering important, sensitive information to determine if a client qualifies for our products. If you have a passion for serving Spanish-speaking communities, have the drive to exceed customer expectations, we welcome you to apply to join the First National team!

Compensation includes an hourly wage plus the opportunity to earn monthly commissions based on results.

Responsibilities:

• Manage a large volume of incoming calls with a high level of urgency, professionalism and product knowledge
• Educating clients to prepare for the home buying process
• Performing in a team-oriented environment
• Document all customer communications accurately
• Regular follow up

No mortgage experience? No problem! We provide in-house training to all of our Bilingual Support Specialists focused on delivering a thorough understanding of all aspects needed to set them up for success.

Qualifications:

• Patience, empathy, enthusiasm and exceptional bilingual English/Spanish communication skills are an absolute must.
• Customer service experience
• Time management and organizational skills to support working in a demanding, fast-paced environment
• Ability to meet goals and objectives efficiently
• Ability to learn and work with various business software

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is hiring an analytical and organized Customer Experience Representative to join our call center team.  We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful candidate will be goal-driven, customer focused and thrive in a fast-paced environment, contributing as a valued member of the team.  The Customer Experience Representative will work with a dedicated group of people committed to helping our customers. This role will be handling many different situations that will require your great customer service skills.

Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.

Responsibilities:

• Answer incoming calls and other communications from loan customers and others, assisting them with their varied inquiries
• Resolve our loan customers’ requests timely and professionally
• Engage in outbound calls to provide exceptional service and follow up for our customers
• Create and maintain appropriate customer records

Qualifications:

• Engaging communication over the phone and in writing
• Ability to handle multiple priorities simultaneously and autonomously
• Basic computer skills, including Microsoft Office, Outlook, and the internet
• Exhibit strong detail orientation
• Bilingual in English/Spanish desired but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America’s Loan Servicing Team is looking for a professional, genial, and highly organized Insurance Specialist to ensure accurate and timely disbursement of insurance escrow funds and compliance with all regulatory guidelines. This role will work with borrowers and insurers to accurately handle our borrower’s insurance needs, providing exceptional service to all. The Insurance Specialist will verify and perform escrow setup and maintenance, escrow tracking and verification, disbursement, and escrow analysis reporting. The successful candidate will have an eye for detail, problem-solving abilities, a capability to work and prioritize in a fast-paced environment, and strong written and oral communication skills. The candidate must also enjoy working in a collaborative and supportive in-person work environment, while maintaining compliance.

Responsibilities:

• Monitor accounts to ensure insurance requirements are met, including placement and removal of force placed insurance in accordance to regulations when necessary
• Certify accurate data entry of insurance policies and changes
• Clear, concise and timely communication and follow up with borrowers, fellow employees, and insurance providers to answer insurance and escrow related questions
• Review, evaluate and process requests to eliminate escrow accounts including knowledge of guidelines on requirements
• Process and monitor insurance claims, handling document procurement and payouts

Qualifications:

• Excellent communication skills (telephone, e-mail, and in-person) and follow-through
• Ability to prioritize tasks and meet deadlines in a fast-paced environment
• Proficient use of Microsoft Word, Excel, and Outlook
• Insurance or mortgage experience beneficial, but not required
• Bilingual communication, in Spanish or Portuguese, desired, but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking a detail-oriented and proactive IT Administrative Assistant to join our team. This role will provide essential administrative and organizational support to the IT department, ensuring the smooth operation of daily tasks and projects. The ideal candidate will possess strong organizational and multitasking abilities with excellent attention to detail, with the ability to maintain confidentiality and handle sensitive information. The IT Administrative Assistant bridges technical and administrative functions, enabling efficient communication and workflow within the IT team and across the organization.

Responsibilities:

• Maintain schedules, coordinate meetings and departmental events, take and finalize meeting minutes, and manage communications for the IT team.
• Assist with purchasing IT hardware, software, and services, including vendor coordination and inventory management.
• Monitor IT budget expenses, process invoices, and maintain accurate financial records.
• Maintain a database of IT related assets, including their cost, ongoing cost and renewal/expiration date.
• Providing IT organization support including on-call scheduling, alert testing, reporting and organizing and updating IT-related documentation
• Assist with audits and compliance documentation, track status and completion of request lists.

Qualifications:

• Effective communication skills, both written and verbal.
• Proven experience as an administrative assistant, preferably within an IT or technical environment.
• Proficiency in Microsoft Office Suite, Google Workspace, and familiarity with IT ticketing systems.
• Basic understanding of IT terminology and systems is a plus.
• Knowledge of budget management or procurement processes is beneficial, but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking an organized and efficient Residential Loan Funder and Booker to join the Residential Closing team. The Residential Loan funder and booker will work closely with Title on closed loan document review.  This role ensures the borrower(s) have provided, signed and dated all required documents for the loan closing.  This role will require an individual to communicate with Title, adhering to guidelines in a consistent, professional manner.  A successful Residential Loan Funder and Booker will thrive at multi-tasking, have great attention to detail, and exceptional follow-up skills. The ability to effectively communicate with others through written or verbal methods is a must.

Responsibilities:

• Monitor/Refresh the Booking/Funding Dashboard regularly ensuring same day Funding and Booking within 24 hours of close.  Staying late, as needed.
• Communicate with Title for missing information or delayed fundings daily
• Fund transactions by verifying properly executed and signed documents, including the CD, Note and Mortgage or Deed of Trust, within 15 minutes of receipt. Ensuring accuracy, compliance and timeliness of loan documents.
• Assisting borrower with Hybrid esign portion of closing doc package as needed
• Uploading funding docs to specific RCP folders in Encompass within 24 hours of receipt of package – maintaining a 95% 24 hr booking accuracy rate.
• Cross train in other Closing positions

 Qualifications:

• 1-3 years mortgage industry experience preferred but not required
• Encompass Loan Origination System experience a plus  
• Proficiency with Microsoft Office Suite
• High School diploma or GED required
• Ability to work consistently against required time-lines

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking an organized & efficient Mortgage Loan Closer to join our Residential Closing Team. This role will work closely with our sales team, our customers and title companies, all of which will rely on you to be organized, accurate and approachable. The Mortgage Loan Closer role will require an individual to be accommodating while adhering to necessary guidelines in a consistent, professional manner. The daily responsibilities will include; preparing closing documents for our customers, balance funding amounts with title companies, ensure loan conditions have been satisfied and issuing funds to settlement agencies. A successful Mortgage Loan Closer will thrive at multi-tasking, have great attention to detail and exceptional follow-up skills. The ability to effectively communicate with others through written or verbal methods is a must.

Responsibilities:

• Draw and release closing documents to the designated Closing Agent 
• Updating, reviewing and validating loan data to ensure loan documents are accurate and compliant
• Review signed loan documents to verify completed, signed and dated as required 
• Authorize the release of funds to the borrower 
• Cross train in other Closing positions

Qualifications:

• 2-3 years mortgage industry experience preferred but not required
• Encompass Loan Origination System experience a plus  
• Proficiency with Microsoft Office Suite
• High School diploma or GED required
• Ability to work consistently against required time-lines

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking an organized and detail oriented Residential Loan Processor to join the Operations Team. This role will work closely with our sales team, brokers, and other third party providers to obtain documentation. The Residential Loan Processor entails the thorough preparation and evaluation of residential loan applications to be submitted to underwriting, ensuring their conformity with company standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment. Excelling in this position requires an above-average level of attention to detail, a meticulous concern for work precision, and a strong commitment to completing tasks promptly while adhering to a slightly faster-than-average pace.

Responsibilities:

• Accurately condition a new loan submission within 24 hours, which includes but is not limited, credit, income and assets
• Provide regular updates to the broker partner
• Review records to ensure accuracy

Qualifications:

• Excellent verbal and written communication skills to engage with brokers and internal teams effectively
• Strong problem-solving abilities to address transactional challenges.
• Exceptional organizational and time management skills to manage multiple responsibilities efficiently
• Competence in income calculation
• Encompass LOS experience a plus

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking a highly organized Senior Auditor to join the internal audit team. The Senior Internal Auditor is a crucial member in the Bank’s effort to identify and communicate risks affecting the organization.  First National believes that three talents make great auditors. First, they must have a natural curiosity that drives them to understand the details about whichever process they are assessing. This means they must be excellent listeners and great questioners. Secondly, they must not lose sight of key principles or the larger picture despite those details. Lastly, the auditor must be able to distinguish actual risk from what may be perceived.  The willingness and ability to communicate with staff at all levels of the organization is necessary in this position.  If these are talents of yours, regardless of your background, you will be successful at FNBA in this role.

Responsibilities

• Supervision of audit projects including planning, data collection, interviewing, completion and review of workpapers, and report writing
• Provide guidance and training to staff with less experience
• Facilitate testing of financial statement controls and compliance with FDICIA requirements
• Communicates audit results to various stakeholders as necessary
• Ensure follow up reviews on audit report findings are completed
• Engage in continuous knowledge development regarding Internal Audit and Banking

Qualifications:

• Any experience that aligns with the job responsibilities will be considered, examples of which may include:
  • Prior experience in internal or external auditing
  • Experience managing projects from start to finish
  • Internal control development, review, or testing
• Experience preparing and reviewing financial statements
• Ability to work proficiently with Microsoft Office and databases
• Strong relationship building skills
• Prior experience in Financial Services is a plus

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking an organized and analytical Title Processor to join our Acquisitions Team. The ideal processor delivers accurate and precise work with an investigative mindset. Critical thinking and organization are also crucial skills for this role.

Responsibilities:

• Working with title companies to clear title if necessary
• Funding files which consists of printing checks and setting up and sending wires
• Occasionally ordering a payoff for underlying debt
• Resolving outstanding exceptions on title to expedite closing

Qualifications:

• Strong attention to detail and a problem-solving mindset
• Ability to prioritize and meet deadlines under pressure
• Previous experience reading title commitments, and clearing title is desired but not required
• Communication with strong follow up
• Lien Release experience desired but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

The Training and Development Manager oversees training programs that enhance the skills and knowledge of First National employees. This includes consulting and advising with internal stakeholders and assessing learning needs of the departments. The role requires a strategic thinker with a passion for fostering employee growth and ensuring that training initiatives align with organizational goals. The Training and Development Manager is responsible for the supervision of the curriculum, trainers, and department relations. In addition, they provide instructional coaching, support, development, needs-based training and guidance for best-practices, compliance support, and quality assurance for their team.

• Design, implement and evaluate training programs
• Lead, coach and develop a high performing training team
• Coordinate and structure onboarding and appropriate learning paths for new hires
• Work with Subject Matter Experts (SMEs) to structure training content
• Designs, develops and implements employee career pathing framework
• Oversees the design, development and execution of leadership development initiatives
• Conducts learning needs assessments to determine measures required to enhance employee job performance and business performance
• Consults and advises with management
• Develops and establishes measurable metrics for training programs, designing and conducting assessments to determine if training outcomes align with these standards, and reporting the effectiveness of programs in meeting organizational objectives

Qualifications:

• Instructional design experience
• Organized, engagement with team
• Strong understanding of learning methodologies, adult learning principles, and instructional design concepts
• Preferred: Experience leading a corporate learning and development program or department.
• 3+ years of experience in adult learning, including content and program development, people management, and training in a business environment.
• Ability and willingness to commute to FNBA’s headquarters in East Lansing, MI to work onsite daily, Monday through Friday

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand