First National Bank of America’s Loan Servicing Team is looking for a professional, friendly, and highly organized Administrative Assistant with excellent communication skills and a friendly, warm demeanor. This position will provide support to all of First National’s Operations at our office at 2525 Showtime Dr.

This role involves greeting visitors, scheduling meetings, ordering office supplies, coordinating luncheons, and performing other clerical tasks to ensure smooth office operations.  The Administrative Assistant will interact with visitors, employees, delivery drivers and staff at our Lansing office, often as a first point of contact. A positive attitude and people skills will be critical to making a great first impression on our visitors!

Monday-Friday, 8:00 AM - 5:00 PM (40 hours/week)

Responsibilities:

• Greet visitors, mail carriers and employees with a friendly greeting upon arrival and departure
• Clean and upkeep common areas of the 2525 Showtime Dr Location
• Order and stock office supplies for employees
• Plan off-site meetings for management
• Coordinate on-site lunches for meetings
• Onboarding assistance for new employees
• Performs other job duties assigned by supervisor including, but not limited to the above-mentioned responsibilities

Qualifications:

• Strong communication skills including telephone, e-mail, in-person interactions and follow-through
• Ability to prioritize tasks and meet deadlines in a fast-paced environment
• Technical proficiency, use of Microsoft Word, Excel, and Outlook
• Attention to detail
• Friendly demeanor to visitors, staff and vendors

This position requires regular movement throughout the building and the capability to lift objects weighing up to 15 lbs as part of daily tasks.

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America has an opening for an Appraisal Coordinator. The appraisal team works directly with evaluators, appraisers and coordinates the ordering of both commercial and residential appraisals and evaluations on behalf of the bank’s production groups. Primary responsibilities for the Appraisal Coordinator include providing timely and professional turnaround of appraisal and evaluation orders. 

Responsibilities:

• Order evaluations and appraisals from 3^rd party appraisal management companies
• Review and analyze submitted appraisals for accuracy, completeness, and compliance with internal and regulatory guidelines to minimize property risk factors
• Prepares and completes all required paperwork and forms in a timely and accurate manner
• Signs off on appraisal conditions in a timely manner set by management
• Works with staff, management and the Appraisal Management Company to find solutions for any appraisals that are delayed
• Effectively communicate appraisal underwriting decisions with processors and production staff
• Maintain high level of customer service and communication both internally and externally

Qualifications:

• Proven customer service aptitude
• Strong communication and organizational skills
• Be proficient in the use of Microsoft Excel and Word
• Experience with appraisals highly desired

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is looking for an Assistant Branch Manager for our Grand Rapids Branch. This role will be accountable for the operational soundness of the Branch and team. The leadership of this role will influence the Branch team to be proactive in conversations and daily activities to drive additional deposits and revenue to the Bank. The Assistant Branch Manager will maintain compliance within the branch, including cash handling, audit procedures and regulatory training. The ideal candidate will possess strong decision making and critical thinking skills as well as exceptional skills with technology, including the ability to problem solve when systems are not operating as intended. A successful candidate will have a strong customer focus, outstanding teamwork and communication skills, and the ability to stay organized, meet deadlines, and maintain accurate records.

Responsibilities:

• Provide solutions and advice to improve customer financial well-being in person and via emails, phone calls and instant messages
• Maintaining weekly cash flow for the branch
• Build a high performing team through onboarding, coaching and development of branch team members
• Manage operational, human capital, reputational and business risk through adherence of all relevant regulations and bank procedures
• Grow branch deposit through proactive activities, gain wallet share of consumer and business households
• Lead effective problem resolution and foster a positive working environment

Qualifications:

• 2 + years of related experience in banking or a similar field
• Detailed knowledge of banking regulations
• Exceptional verbal, written and interpersonal communication skills
• Proactive approach to creating processes & building a sustainable structure to drive solid results Working knowledge of Microsoft Office with emphasis on Excel and Word
• Experience in sales management and customer experience
• Experience with Jack Henry products is a bonus but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking customer focused bilingual candidates to work in our call center.  We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful candidate will be goal-driven and thrive in a fast-paced environment, contributing as a valued member of the team.  You will work with a dedicated group of people committed to helping our customers. This means you will be handling many different situations that will require your great customer service skills.

Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.

Responsibilities:

• Answer incoming calls and other communications from loan customers and others, assisting them with their varied inquiries
• Resolve our loan customers’ requests timely and professionally
• Engage in outbound calls to provide exceptional service and follow up for our customers
• Create and maintain appropriate customer records

Qualification:

• Bilingual (Spanish/English) required

Work Environment:
Position will often be in a busy office environment. The ability to multitask and focus in this environment is essential.

Employee benefits

• Discounted childcare
• Pet Insurance
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand
• Complimentary snacks

First National Bank of America is seeking customer-focused bilingual candidates to work in our call center.  We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful Bilingual Customer Service Representative will be goal-driven and thrive in a fast-paced environment, contributing as a valued member of the team.  You will work with a dedicated group of people committed to helping our customers. This means you will be handling many different situations that will require your great customer service skills.

Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.

Responsibilities:

• Answer incoming calls and other communications from loan customers and others, assisting them with their varied inquiries
• Resolve our loan customers’ requests timely and professionally
• Engage in outbound calls to provide exceptional service and follow up for our customers
• Create and maintain appropriate customer records

Qualifications:

• Bilingual (Spanish/English) required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking a client focused Bilingual Customer Service Specialist with a servant’s heart to join our Online Branch. This candidate will serve as a point of contact for clients over the phone to provide an exceptional service and sales support in both English & Spanish. This role ensures that the online branch delivers on service, sales, compliance, and operational excellence while fostering a high-performance culture. The ideal candidate will enjoy working in a goal-oriented and team-focused environment.

Schedule-Monday to Friday 9AM-6PM

Compensation includes an hourly wage and a shift premium for hours worked after 5:00 PM.

Responsibilities:

• Provide service in both English and Spanish
• Answer inquiries regarding checking, savings, CD’s, IRA’s and home equity products
• Resolve account issues and ensure client satisfaction
• Drive deposit, lending, and cross-sell growth through consistent conversations
• Promote digital banking tools
• Uncovering client needs and recommend suitable products
• Ensure all transactions comply with bank policies, procedures, and regulatory standards (e.g., BSA, AML)
• Maintain accurate client records and follow up on pending documentation

Qualifications:

• Bilingual fluency (English & Spanish) – verbal and written
• Experience in a call center supporting English and Spanish speaking customers
• Exceptional interpersonal and communication skills
• Ability to quickly course correct and adapt in culture of change
• Prior banking or financial services experience (preferred)

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is looking for customer-focused candidates to join the Mortgage Servicing Team. As a Mortgage Resolution Representative, you’ll connect with customers to provide caring, solutions-focused assistance when their mortgage payments are past due. Using empathy, active listening, and problem-solving skills, you’ll help borrowers get back on track while maintaining positive relationships.

-Shift Type: Afternoon/Evening (12AM-9PM)
-Compensation includes an hourly wage, the opportunity to earn monthly incentive pay based on performance, and a shift premium for hours worked after 5:00 PM.

Responsibilities:

• Handle inbound and outbound calls with customers regarding their home loan accounts
• Work with borrowers to identify challenges and offer payment or resolution options
• Document account activity accurately and follow up as needed
• Collaborate with internal teams to ensure smooth servicing and compliance
• Use both English and Spanish to support our diverse customer base

What We’re Looking For:

• Bilingual in Spanish and English (required)
• Strong communication and customer service skills
• Ability to handle confidential information and multitask effectively
• Previous experience in customer service, call center, or financial services is helpful but not required — we’ll provide full training

Why You’ll Love Working Here:

• Competitive pay with performance incentives
• Comprehensive training and career growth opportunities
• Supportive team environment focused on helping customers and employees succeed
• Great employee benefits package

Employee benefits 

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is looking for a courteous and tactful Personal Banker to support our physical and online branches out of our East Lansing branch.  The ideal candidate will be able to combine accuracy and follow-through with excellent customer service skills. The Personal Banker involves working with customers with the purpose of understanding financial goals, building relationships and working with internal teams and partners through multiple channels, including phone, e-mail, in person and messaging.

Responsibilities:

• Engage with customers in full financial conversation to position solutions based on their needs
• Acquire and deepen branch customer base through proactive service and sales activities
• Help customers navigate and utilize online banking services during every interaction, including account access and setup
• Contribute to branch deposit goals by being proactive, leveraging lobby traffic, deepening every customer interaction and making outbound calls to set appointments
• Respond to incoming customer calls and provide prompt, courteous service, including setting up appointments for full financial review
• Adhere to all applicable regulations and consistently follow established bank procedures

Qualifications:

• Strong understanding of financial products and services
• Excellent customer service skills with the ability to communicate clearly and professionally
• Detail-oriented with strong organizational and problem-solving abilities
• Comfortable using technology and quickly learning new banking systems
• Ability to work effectively both independently and as part of a team
• Strong multitasking skills in a fast-paced, customer-focused environment

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is looking for a courteous and tactful Branch Banker to support our physical and online branches out of our Traverse City branch. The ideal candidate will be able to combine accuracy and follow-through with excellent customer service skills. The Branch Banker involves working with customers with the purpose of understanding financial goals, building relationships and working with internal teams and partners through multiple channels, including phone, e-mail, in person and messaging.

Hours: 20-28hrs/week

Responsibilities:

• Engage with customers in full financial conversation to position solutions based on their needs
• Acquire and deepen branch customer base through proactive service and sales activities
• Help customers navigate and utilize online banking services during every interaction, including account access and setup
• Contribute to branch deposit goals by being proactive, leveraging lobby traffic, deepening every customer interaction and making outbound calls to set appointments
• Respond to incoming customer calls and provide prompt, courteous service, including setting up appointments for full financial review
• Adhere to all applicable regulations and consistently follow established bank procedures

Qualifications:

• Previous banking experience required, with a strong understanding of financial products and services
• Excellent customer service skills with the ability to communicate clearly and professionally
• Detail-oriented with strong organizational and problem-solving abilities
• Comfortable using technology and quickly learning new banking systems
• Ability to work effectively both independently and as part of a team
• Strong multitasking skills in a fast-paced, customer-focused environment

Employee benefits

• Discounted childcare
• Pet Insurance
• 401k with employer match
• Complimentary snacks

First National Bank of America is growing and adding a focused and deliberate Credit Underwriter to the team. This role is responsible for ensuring the transactions booked by the bank are quality investments.  The underwriter works closely with both bank production and asset quality.  This role will require an individual to be analytical, disciplined and an organized thinker. The ability to make decisions is a must. 

Responsibilities:

• Reviewing Residential loans, Acquisitions transactions, Package Purchase loans and Mortgage Service Amendments
• Reviewing credit reports, appraisals and other supporting documents to determine if the loan should be originated or purchased
• Working with multiple departments within the bank to ensure transactions are compliant and completed according to procedures

Qualifications:

• Reliable and good decision maker
• Excellent attention to detail
• Ability to multi-task
• Can work well on own or in a group setting
• Prior experience with mortgages and mortgage documents is a plus but not necessary

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America’s Online Branch team is seeking a candidate who excels in accuracy, customer service, record-keeping, and multitasking in a fast-paced environment to fill our Customer Service Specialist role.

Location: On-Site at our East Lansing, MI location

Responsibilities:

• Handle customer inquiries via email, messages, and phone calls
• Assist customers with opening accounts and Certificate of Deposits using our online platform
• Obtain customer signatures on necessary documents and forms
• Ensure strict compliance with banking regulations and procedures
• Maintain accurate customer accounts and profiles
• Perform other assigned tasks as needed

Qualifications:

• Effective verbal and written communication skills
• Proficiency in Microsoft Office, particularly Excel and Word
• Exceptional interpersonal skills, courtesy, and customer service aptitude
• Jack Henry 20/20 core experience is a bonus
• Knowledge of deposit account opening regulations is a bonus
• Bilingual (Spanish/English) is a bonus

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking a friendly and professional Document Specialist to join the Records Management Department. This position helps manage the flow of documents in an efficient and effective manner. The Document Specialist is a process driven position and you must have the ability to consistently take on and complete similar tasks.

We are looking to fill 20-30 hours per week. The hours can be flexible within the Monday – Friday 8am-5pm business hours to fit a part-time schedule.

Responsibilities:

• Prepping and scanning of documents
• Importing and indexing documents electronically
• Mail center processes for our loan servicing group
• Delivering, boxing, tracking, and storing documents
• Audit Electronic files

Qualifications:

• Great attention to detail
• Prioritize multiple tasks simultaneously
• Ability and willingness to do repetitive tasks on a regular basis
• Knowledge of Microsoft Excel and Outlook are beneficial
• This position may require you to lift up to 20 pounds

Employee benefits

• Discounted childcare
• Pet Insurance
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand
• Complimentary snacks

First National Bank of America is hiring a Human Resource Manager to join and lead the Human resources team. This role will lead and direct the routine functions of the Human Resources (HR) department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices.

Responsibilities:

• Partners with the leadership team to understand and execute the organization’s human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning
• Provides support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations
• Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings
• Provides leadership level oversight, backup support and training to critical HR functions, including payroll and benefit administration, leave management and talent acquisition
• Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent
• Creates learning and development programs and initiatives that provide internal development opportunities for employees
• Oversee employee disciplinary meetings, terminations, and investigations
• Maintains compliance with federal, state, and local employment laws and regulations, and recommends best practices; reviews policies and practices to maintain compliance
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law

Qualifications:

• Excellent verbal and written communication skills
• Excellent interpersonal, negotiation, and conflict resolution skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to act with integrity, professionalism, and confidentiality
• Thorough knowledge of employment-related laws and regulations
• Proficient with Microsoft Office Suite or related software
• Proficiency with or the ability to quickly learn the organization’s HRIS and talent management systems

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America’s Loan Servicing Team is looking for a proactive, detailed and organized Lien Release and Servicing Operations Analyst to join the Servicing Operations team. This role will accurately release liens on paid off loans, and service the unique portions of First National’s loan portfolio which make us a specialized lender. The ideal candidate for this role will be self-motivated, have a natural curiosity, which drives them to research unique and challenging situations; a sharp eye for detail, strong problem-solving abilities, a capability to multi-task and prioritize; and strong written and oral communication skills. The candidate will have the ability to communicate and educate various levels of staff within multiple levels across the company.

Responsibilities:

• Research, verify chain of title, and draft real estate loan release documents to ensure compliance standards are met and collateral is accurately released
• Preparation of Warranty and Quit Claim deeds and required state forms for recording
• Timely correction of errors and rejected documents received from recording authorities
• Release of mobile home titles
• Release of abstracts
• Renew or release UCC filings as appropriate
• Preparation of final release documents to be mailed to customers including escrow refunds, final invoice and escrow analysis
• Daily completion of worklist items
• Track releases to ensure documents are recorded and returned

Qualifications:

• Excellent critical thinking skills, attention to detail, and follow-through
• Knowledge of real estate liens, titles and related requirements preferred
• Proficient use of advanced Microsoft Excel, Word and Outlook functions
• Understanding and use of CSC Technologies, preferred, but not required
• Ability to prioritize tasks and meet deadlines
• Experience in real estate mortgage and contract documentation preferred
• Comfortable working in a demanding, fast-paced environment
• Drive, humility and an established ability to work independently in a team environment

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking an organized & efficient Mortgage Loan Closer to join our Residential Closing Team. This role will work closely with our sales team, our customers and title companies, all of which will rely on you to be organized, accurate and approachable. The Mortgage Loan Closer role will require an individual to be accommodating while adhering to necessary guidelines in a consistent, professional manner. The daily responsibilities will include; preparing closing documents for our customers, balance funding amounts with title companies, ensure loan conditions have been satisfied and issuing funds to settlement agencies. A successful Mortgage Loan Closer will thrive at multi-tasking, have great attention to detail and exceptional follow-up skills. The ability to effectively communicate with others through written or verbal methods is a must.

Responsibilities:

• Draw and release closing documents to the designated Closing Agent 
• Updating, reviewing and validating loan data to ensure loan documents are accurate and compliant
• Review signed loan documents to verify completed, signed and dated as required 
• Authorize the release of funds to the borrower 
• Cross train in other Closing positions

Qualifications:

• 2-3 years mortgage industry experience preferred but not required
• Encompass Loan Origination System experience a plus  
• Proficiency with Microsoft Office Suite
• High School diploma or GED required
• Ability to work consistently against required time-lines

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is actively looking for a self-driven Mortgage Loan Coordinator to become part of our dynamic team. In this capacity, the individual will play a key role in facilitating communication between our sales and Due Diligence departments, ensuring timely responses to lender inquiries. The ideal candidate will demonstrate the ability to work independently and be a valuable team player, consistently approaching interactions with external and internal customers with a proactive and helpful attitude.

Responsibilities:

• Communicate with loan partners preparing loan documents, update status of loan files and answer questions about loan conditions
• Examine loan disclosures and documentation for accuracy and completeness, work with loan origination partners and lender processing staff to secure all required documents needed to purchase the loan
• Reviews and clears conditions of the loan approval
• Review and evaluates information on mortgage loan application to ensure accuracy and completeness, validate findings to determine that all information matches
• Stays current with industry requirements and standards through various training opportunities, as well as current loan products
• Meet all departmental goals for productivity, quality, and turnaround time
• Remain up to date and knowledgeable on all of FNBA’s policies and procedures

Qualifications:

• Understanding of Bank and Regulatory guidelines
• Demonstrates experience in federal consumer lending regulations (TILA, RESPA, HMDA, ECOA, and other protection laws and regulations)
• Ability to work in a fast paced operations center while practicing sound lending judgment
• Communicate effectively in written and verbal forms

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking a friendly and professional New Account Document Specialist to join our team. In this role, you will manage the flow of documents in an efficient and effective manner while reviewing new mortgage originations for Quality Control. 

Responsibilities:

• Audit electronic files to ensure loan information is booked accurately
• Audit new accounts for data Integrity
• Track and follow up on any missing documents
• Identify critical data errors and take appropriate steps to remedy
• Attend various trainings with a focus on identifying fraud, underwriting inconsistences and other potential “red flags”

Qualifications:

• Great attention to detail
• Prioritize multiple tasks simultaneously
• Ability and willingness to do repetitive tasks on a regular basis
• Knowledge of Microsoft Excel and Outlook are beneficial
• This position may require you to lift up to 20 pounds

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking a meticulous and detail-oriented Payroll Administrator to join the Human Resources team. This role is responsible for managing and administering the company's payroll function, ensuring accurate and timely processing while maintaining compliance with all regulations. The Payroll Administrator involves reviewing payroll records, processing payments, handling payroll-related compliance issues, and generating reports.

Responsibilities:

• Review time sheets, work charts, wage computations, and other payroll data to identify and resolve discrepancies
• Process bi-weekly payroll, including check printing, reconciliation, and distribution
• Generate and issue employee paychecks, commissions, statements of earnings, and deductions
• Process paperwork for new employees and enter relevant information into the payroll system
• Maintain and update payroll records, including exemptions, transfers, and resignations
• Address and resolve employee inquiries related to payroll, providing clear and concise explanations
• Support year-end payroll activities, including W-2 preparation and reporting, ensuring compliance with regulatory requirements
• Ensure compliance with federal, state, and local payroll regulations, wage/hour requirements, and record retention standards

Qualifications:

• 3+ years' experience managing an in-house manual payroll system 
• Experience with commissions, payroll processing, and HR compliance
• Strong aptitude in Microsoft Office Suite

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is growing and adding a Senior Compliance Specialist to the Risk Department. The Senior Compliance Specialist performs a key risk management role in the bank’ second line of defense supporting the three lines of defense model through effective risk management. This role will help ensure lines of business processes comply with applicable consumer protection laws and regulations serving as a subject matter expert in mortgage lending and deposit regulations. Working within the bank’s Compliance Management Program, the Senior Compliance Specialist is responsible for delivering quality results while regularly connecting with and maintaining relationships with the line of business management. The ideal candidate will bring strong judgment, critical thinking, and attention to detail to support effective oversight and regulatory compliance. This individual will be well organized, capable of managing multiple priorities under tight deadlines, and adept at navigating compliance resources. Excellent communication skills and the ability to provide clear, practical guidance across business lines are essential for success in this role.

The Senior Compliance Specialist supports the line of business by: 

• Communicating regulatory requirements to the business lines
• Ensuring business line policies, standards, and procedures enable compliance with applicable laws and regulations within the bank’s compliance risk appetite
• Leading and reviewing business line / department training related to compliance, as appropriate
• Supporting the resolution of complex compliance related questions between business line and compliance
• Providing compliance input to business lines during implementation of new products or services, and process changes related to activities to ensure operational controls supporting compliance are designed appropriately
• Supporting the Compliance Monitoring Program by assisting with executing reviews on line of business compliance controls and providing practical guidance on remediation, where necessary

The Senior Compliance Specialist will report to the Compliance Officer and will interface with all levels of management and personnel.

Responsibilities:

• Actively improve compliance control design or operation through guidance, advice, and effective challenge
• Advise business lines on compliance requirements, control design, and process improvements to strengthen regulatory adherence and risk management
• Maintain expert understanding of Compliance Risk Management Framework and applicable laws and regulations
• Build relationships with peers and lines of business to enable partnership and collaboration
• Assist in complaint management process by reviewing inquiries and complaints generated from lines of business. Provide guidance on complaint remediation, escalate and facilitate with subject matter experts, when necessary.

Qualifications:

• Minimum 5 years banking or regulatory agency experience with an emphasis on compliance
• Provides communication on research results concisely and clearly with a high level of precision
• Knowledge of compliance testing and monitoring methods.
• Proficient understanding of banking laws and regulations relevant to the areas of bank business
• Has achieved Certified Regulatory Compliance Manager (CRCM) certification

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand