First National Bank of America is looking for an Assistant Branch Manager for our Grand Rapids Branch. This role will be accountable for the operational soundness of the Branch and team. The leadership of this role will influence the Branch team to be proactive in conversations and daily activities to drive additional deposits and revenue to the Bank. The Assistant Branch Manager will maintain compliance within the branch, including cash handling, audit procedures and regulatory training. The ideal candidate will possess strong decision making and critical thinking skills as well as exceptional skills with technology, including the ability to problem solve when systems are not operating as intended. A successful candidate will have a strong customer focus, outstanding teamwork and communication skills, and the ability to stay organized, meet deadlines, and maintain accurate records.

Responsibilities:

• Provide solutions and advice to improve customer financial well-being in person and via emails, phone calls and instant messages
• Maintaining weekly cash flow for the branch
• Build a high performing team through onboarding, coaching and development of branch team members
• Manage operational, human capital, reputational and business risk through adherence of all relevant regulations and bank procedures
• Grow branch deposit through proactive activities, gain wallet share of consumer and business households
• Lead effective problem resolution and foster a positive working environment

Qualifications:

• 2 + years of related experience in banking or a similar field
• Detailed knowledge of banking regulations
• Exceptional verbal, written and interpersonal communication skills
• Proactive approach to creating processes & building a sustainable structure to drive solid results Working knowledge of Microsoft Office with emphasis on Excel and Word
• Experience in sales management and customer experience
• Experience with Jack Henry products is a bonus but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking customer-focused bilingual candidates to work in our call center.  We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful Bilingual Customer Service Representative will be goal-driven and thrive in a fast-paced environment, contributing as a valued member of the team.  You will work with a dedicated group of people committed to helping our customers. This means you will be handling many different situations that will require your great customer service skills.

Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.

Responsibilities:

• Answer incoming calls and other communications from loan customers and others, assisting them with their varied inquiries
• Resolve our loan customers’ requests timely and professionally
• Engage in outbound calls to provide exceptional service and follow up for our customers
• Create and maintain appropriate customer records

Qualifications:

• Bilingual (Spanish/English) required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking a client focused Bilingual Customer Service Specialist with a servant’s heart to join our Online Branch. This candidate will serve as a point of contact for clients over the phone to provide an exceptional service and sales support in both English & Spanish. This role ensures that the online branch delivers on service, sales, compliance, and operational excellence while fostering a high-performance culture. The ideal candidate will enjoy working in a goal-oriented and team-focused environment.

Schedule-Monday to Friday 9AM-6PM

Compensation includes an hourly wage and a shift premium for hours worked after 5:00 PM.

Responsibilities:

• Provide service in both English and Spanish
• Answer inquiries regarding checking, savings, CD’s, IRA’s and home equity products
• Resolve account issues and ensure client satisfaction
• Drive deposit, lending, and cross-sell growth through consistent conversations
• Promote digital banking tools
• Uncovering client needs and recommend suitable products
• Ensure all transactions comply with bank policies, procedures, and regulatory standards (e.g., BSA, AML)
• Maintain accurate client records and follow up on pending documentation

Qualifications:

• Bilingual fluency (English & Spanish) – verbal and written
• Experience in a call center supporting English and Spanish speaking customers
• Exceptional interpersonal and communication skills
• Ability to quickly course correct and adapt in culture of change
• Prior banking or financial services experience (preferred)

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is looking for customer-focused candidates to join the Mortgage Servicing Team. As a Mortgage Resolution Representative, you’ll connect with customers to provide caring, solutions-focused assistance when their mortgage payments are past due. Using empathy, active listening, and problem-solving skills, you’ll help borrowers get back on track while maintaining positive relationships.

-Shift Type: Afternoon/Evening (12AM-9PM)
-Compensation includes an hourly wage, the opportunity to earn monthly incentive pay based on performance, and a shift premium for hours worked after 5:00 PM.

Responsibilities:

• Handle inbound and outbound calls with customers regarding their home loan accounts
• Work with borrowers to identify challenges and offer payment or resolution options
• Document account activity accurately and follow up as needed
• Collaborate with internal teams to ensure smooth servicing and compliance
• Use both English and Spanish to support our diverse customer base

What We’re Looking For:

• Bilingual in Spanish and English (required)
• Strong communication and customer service skills
• Ability to handle confidential information and multitask effectively
• Previous experience in customer service, call center, or financial services is helpful but not required — we’ll provide full training

Why You’ll Love Working Here:

• Competitive pay with performance incentives
• Comprehensive training and career growth opportunities
• Supportive team environment focused on helping customers and employees succeed
• Great employee benefits package

Employee benefits 

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is looking for a courteous and tactful Branch Banker to support our physical and online branches out of our Traverse City branch. The ideal candidate will be able to combine accuracy and follow-through with excellent customer service skills. The Branch Banker involves working with customers with the purpose of understanding financial goals, building relationships and working with internal teams and partners through multiple channels, including phone, e-mail, in person and messaging.

Hours: 20-28hrs/week

Responsibilities:

• Engage with customers in full financial conversation to position solutions based on their needs
• Acquire and deepen branch customer base through proactive service and sales activities
• Help customers navigate and utilize online banking services during every interaction, including account access and setup
• Contribute to branch deposit goals by being proactive, leveraging lobby traffic, deepening every customer interaction and making outbound calls to set appointments
• Respond to incoming customer calls and provide prompt, courteous service, including setting up appointments for full financial review
• Adhere to all applicable regulations and consistently follow established bank procedures

Qualifications:

• Previous banking experience required, with a strong understanding of financial products and services
• Excellent customer service skills with the ability to communicate clearly and professionally
• Detail-oriented with strong organizational and problem-solving abilities
• Comfortable using technology and quickly learning new banking systems
• Ability to work effectively both independently and as part of a team
• Strong multitasking skills in a fast-paced, customer-focused environment

Employee benefits

• Discounted childcare
• Pet Insurance
• 401k with employer match
• Complimentary snacks

First National Bank of America is looking for a Branch Manager to manage our Grand Rapids Branch.  This role is responsible for managing all aspects of a retail branch including account opening, account maintenance and processing transactions to assure timely and accurate handling of transactions in order to deliver exceptional customer service while driving deposit growth. The Branch Manager will monitor daily workflow within the department to ensure that all deadlines are met and resources utilized effectively. A successful candidate will have a strong customer focus, outstanding teamwork and communication skills, and the ability to stay organized, meet deadlines, and maintain accurate records.

Responsibilities:

• Coordinate/support/sell all bank products and services, including cash management products and services to existing and prospective customers.
• Assist customers in-person and via emails, phone calls and instant messages.
• Coordinate employee schedules to maintain service standards.
• Meet with staff weekly, or more frequently, to discuss employee performance, feedback and define goals for the employee’s development
• Comply with all relevant regulations and follow all bank procedures.

Qualifications:

• Excellent verbal, written and interpersonal communication skills
• 2+ years’ experience managing direct reports
• Detailed knowledge of deposit account opening regulations.
• Demonstrated ability to create process and develop structure at a growing company
• Working knowledge of Microsoft Office with emphasis on Excel and Word
• Exceptional skills with technology, including the ability to problem solve when systems are not operating as intended.

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is looking for a Branch Manager to manage our Traverse City Branch.  This role is responsible for managing all aspects of a retail branch including account opening, account maintenance and processing transactions to assure timely and accurate handling of transactions in order to deliver exceptional customer service while driving deposit growth. The Branch Manager will monitor daily workflow within the department to ensure that all deadlines are met and resources utilized effectively. A successful candidate will have a strong customer focus, outstanding teamwork and communication skills, and the ability to stay organized, meet deadlines, and maintain accurate records.

Responsibilities:

• Coordinate/support/sell all bank products and services, including cash management products and services to existing and prospective customers
• Assist customers in-person and via emails, phone calls and instant messages
• Coordinate employee schedules to maintain service standards
• Meet with staff weekly, or more frequently, to discuss employee performance, feedback and define goals for the employee’s development
• Comply with all relevant regulations and follow all bank procedures

Qualifications:

• Excellent verbal, written and interpersonal communication skills
• 2+ years’ experience managing direct reports
• Detailed knowledge of deposit account opening regulations.
• Demonstrated ability to create process and develop structure at a growing company
• Working knowledge of Microsoft Office with emphasis on Excel and Word
• Exceptional skills with technology, including the ability to problem solve when systems are not operating as intended

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking a Branch Regional Sales Leader - VP with a servant’s heart to oversee exceptional client experience, sales performance & management, growth initiatives, operations, risk and overall talent development across the Branch network. This role is responsible for ensuring branches meet business goals in deposits, customer acquisition, cross-sell & retention, while maintaining excellent service and compliance standards.

Key Responsibilities:

• Lead, coach, and develop Branch Managers to achieve sales, service, and operational goals
• Drive deposit, and fee income growth across the Branch network
• Monitor branch performance metrics (sales, cross-sell, customer retention)
• Ensure consistent execution of sales processes & customer relationship management
• Build a strong sales culture through performance management, recognition, and accountability
• Manage staffing, talent development, and succession planning
• Maintain compliance with all regulatory and bank policies

Qualifications:

• Proven leadership experience in retail banking or financial services (multi-branch responsibility preferred)
• Strong sales management and coaching skills
• Ability to balance sales leadership with operational excellence and compliance oversight
• Excellent interpersonal, communication and decision-making skills

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking a friendly and professional Document Specialist to join the Records Management Department. This position helps manage the flow of documents in an efficient and effective manner. The Document Specialist is a process driven position and you must have the ability to consistently take on and complete similar tasks.

We are looking to fill 20-30 hours per week. The hours can be flexible within the Monday – Friday 8am-5pm business hours to fit a part-time schedule.

Responsibilities:

• Prepping and scanning of documents
• Importing and indexing documents electronically
• Mail center processes for our loan servicing group
• Delivering, boxing, tracking, and storing documents
• Audit Electronic files

Qualifications:

• Great attention to detail
• Prioritize multiple tasks simultaneously
• Ability and willingness to do repetitive tasks on a regular basis
• Knowledge of Microsoft Excel and Outlook are beneficial
• This position may require you to lift up to 20 pounds

Employee benefits

• Discounted childcare
• Pet Insurance
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand
• Complimentary snacks

First National Bank of America’s Loan Servicing Team is looking for a proactive, detailed and organized Lien Release and Servicing Operations Analyst to join the Servicing Operations team. This role will accurately release liens on paid off loans, and service the unique portions of First National’s loan portfolio which make us a specialized lender. The ideal candidate for this role will be self-motivated, have a natural curiosity, which drives them to research unique and challenging situations; a sharp eye for detail, strong problem-solving abilities, a capability to multi-task and prioritize; and strong written and oral communication skills. The candidate will have the ability to communicate and educate various levels of staff within multiple levels across the company.

Responsibilities:

• Research, verify chain of title, and draft real estate loan release documents to ensure compliance standards are met and collateral is accurately released
• Preparation of Warranty and Quit Claim deeds and required state forms for recording
• Timely correction of errors and rejected documents received from recording authorities
• Release of mobile home titles
• Release of abstracts
• Renew or release UCC filings as appropriate
• Preparation of final release documents to be mailed to customers including escrow refunds, final invoice and escrow analysis
• Daily completion of worklist items
• Track releases to ensure documents are recorded and returned

Qualifications:

• Excellent critical thinking skills, attention to detail, and follow-through
• Knowledge of real estate liens, titles and related requirements preferred
• Proficient use of advanced Microsoft Excel, Word and Outlook functions
• Understanding and use of CSC Technologies, preferred, but not required
• Ability to prioritize tasks and meet deadlines
• Experience in real estate mortgage and contract documentation preferred
• Comfortable working in a demanding, fast-paced environment
• Drive, humility and an established ability to work independently in a team environment

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking a Loan Specialist to join our team! We’re ready to train you! The Loan Specialist will help people by making sure their paperwork is complete and organized so our team can move their loans forward.
No experience is needed-just bring your motivation, reliability, and willingness to learn. You’ll work in a supportive environment where teamwork matters, and you’ll be given all the training you need to succeed. If you possess strong communication skills, enjoy helping people, and want to start a career with room to grow, we welcome you to apply and join the First National team!

Responsibilities:

• Speak with customers to collect the information necessary
• Keep track of important dates and make sure nothing is missed
• Stay organized so all the details are in the right place
• Solve problems early and ask for help when needed
• Provide friendly, clear communication to customers and teammates

Qualifications:

• Strong organization skills
• Effective verbal and written communication skills
• Drive for continuous learning
• Bilingual fluency in both Spanish and English is a benefit but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking an organized & efficient Mortgage Loan Closer to join our Residential Closing Team. This role will work closely with our sales team, our customers and title companies, all of which will rely on you to be organized, accurate and approachable. The Mortgage Loan Closer role will require an individual to be accommodating while adhering to necessary guidelines in a consistent, professional manner. The daily responsibilities will include; preparing closing documents for our customers, balance funding amounts with title companies, ensure loan conditions have been satisfied and issuing funds to settlement agencies. A successful Mortgage Loan Closer will thrive at multi-tasking, have great attention to detail and exceptional follow-up skills. The ability to effectively communicate with others through written or verbal methods is a must.

Responsibilities:

• Draw and release closing documents to the designated Closing Agent 
• Updating, reviewing and validating loan data to ensure loan documents are accurate and compliant
• Review signed loan documents to verify completed, signed and dated as required 
• Authorize the release of funds to the borrower 
• Cross train in other Closing positions

Qualifications:

• 2-3 years mortgage industry experience preferred but not required
• Encompass Loan Origination System experience a plus  
• Proficiency with Microsoft Office Suite
• High School diploma or GED required
• Ability to work consistently against required time-lines

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is growing and adding a Senior Compliance Specialist to the Risk Department. The Senior Compliance Specialist performs a key risk management role in the bank’ second line of defense supporting the three lines of defense model through effective risk management. This role will help ensure lines of business processes comply with applicable consumer protection laws and regulations serving as a subject matter expert in mortgage lending and deposit regulations. Working within the bank’s Compliance Management Program, the Senior Compliance Specialist is responsible for delivering quality results while regularly connecting with and maintaining relationships with the line of business management. The ideal candidate will bring strong judgment, critical thinking, and attention to detail to support effective oversight and regulatory compliance. This individual will be well organized, capable of managing multiple priorities under tight deadlines, and adept at navigating compliance resources. Excellent communication skills and the ability to provide clear, practical guidance across business lines are essential for success in this role.

The Senior Compliance Specialist supports the line of business by: 

• Communicating regulatory requirements to the business lines
• Ensuring business line policies, standards, and procedures enable compliance with applicable laws and regulations within the bank’s compliance risk appetite
• Leading and reviewing business line / department training related to compliance, as appropriate
• Supporting the resolution of complex compliance related questions between business line and compliance
• Providing compliance input to business lines during implementation of new products or services, and process changes related to activities to ensure operational controls supporting compliance are designed appropriately
• Supporting the Compliance Monitoring Program by assisting with executing reviews on line of business compliance controls and providing practical guidance on remediation, where necessary

The Senior Compliance Specialist will report to the Compliance Officer and will interface with all levels of management and personnel.

Responsibilities:

• Actively improve compliance control design or operation through guidance, advice, and effective challenge
• Advise business lines on compliance requirements, control design, and process improvements to strengthen regulatory adherence and risk management
• Maintain expert understanding of Compliance Risk Management Framework and applicable laws and regulations
• Build relationships with peers and lines of business to enable partnership and collaboration
• Assist in complaint management process by reviewing inquiries and complaints generated from lines of business. Provide guidance on complaint remediation, escalate and facilitate with subject matter experts, when necessary.

Qualifications:

• Minimum 5 years banking or regulatory agency experience with an emphasis on compliance
• Provides communication on research results concisely and clearly with a high level of precision
• Knowledge of compliance testing and monitoring methods.
• Proficient understanding of banking laws and regulations relevant to the areas of bank business
• Has achieved Certified Regulatory Compliance Manager (CRCM) certification

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking a Bank Teller to join our East Lansing Branch at our Headquarters. The Bank Teller will be responsible for creating an exceptional experience for our customers. Your ability to communicate efficiently and effectively will be crucial to your success and the success of our clients. A successful Bank Teller will be able to combine accuracy and follow-through, have an optimistic outlook, enthusiastic personality and be able to adapt to changes in pace of work. If you enjoy working with people, are up for new challenges and like to build rapport with customers, we welcome you to apply to join the First National team!

Responsibilities:

• Being resourceful in finding solutions to meet our customers' needs
• Processing monetary transactions for customers while maintaining excellent balancing records
• Assisting with branch operational tasks while maintaining knowledge of security procedures and bank policies
• Answering incoming calls from customers, assisting them with inquiries or transferring to other departments as needed
• Engage in outbound calls to provide exceptional service and follow up to our customers
• Delivers a unique customer experience aimed towards improving customer financial wellbeing while creating loyalty
• Cross-sell bank services and digital banking solutions including mobile apps, online banking, and ATM services
• Achieve monthly referral goals and contribute to branch sales objectives
• Responsible for self-directed development of product knowledge, focused on all aspects of bank products, services, policies and procedures

Qualifications:

• Ability to multitask, self-organize, and self-monitor follow up
• Exhibit strong sense of detail
• Professional writing and communication skills
• Previous banking experience not required but preferred
• Computer skills including Microsoft Office Outlook

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match