First National Bank of America is looking for an Assistant Branch Manager for our East Lansing Branch. This role will be accountable for the operational soundness of the Branch and team. The leadership of this role will influence the Branch team to be proactive in conversations and daily activities to drive additional deposits and revenue to the Bank. The Assistant Branch Manager will maintain compliance within the branch, including cash handling, audit procedures and regulatory training. The ideal candidate will possess strong decision making and critical thinking skills as well as exceptional skills with technology, including the ability to problem solve when systems are not operating as intended. A successful candidate will have a strong customer focus, outstanding teamwork and communication skills, and the ability to stay organized, meet deadlines, and maintain accurate records.

Branch hours of operation - Monday-Friday, 8:30 AM-6:00 PM

Responsibilities:

• Provide solutions and advice to improve customer financial well-being in person and via emails, phone calls and instant messages
• Maintaining weekly cash flow for the branch
• Build a high performing team through onboarding, coaching and development of branch team members
• Manage operational, human capital, reputational and business risk through adherence of all relevant regulations and bank procedures
• Grow branch deposit through proactive activities, gain wallet share of consumer and business households
• Lead effective problem resolution and foster a positive working environment

Qualifications:

• 2 + years of related experience in banking or a similar field
• Detailed knowledge of banking regulations
• Exceptional verbal, written and interpersonal communication skills
• Proactive approach to creating processes & building a sustainable structure to drive solid results Working knowledge of Microsoft Office with emphasis on Excel and Word
• Experience in sales management and customer experience
• Experience with Jack Henry products is a bonus but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking a proactive and precise Bank Secrecy Act (BSA) Analyst to join the Bank Secrecy Act and Anti-Money Laundering (BSA/AML) Team. The role requires a compliance minded individual who can effectively interpret data and create insightful reports for the purpose of BSA Risk Analysis. The BSA Analyst will use their strong analytical and technical skills to complete monthly, quarterly, and annual BSA department review tasks as needed and prepare data analysis for annual risk assessment reports. The ideal candidate will possess sound and accurate judgement and problem solving with proven ability in critical thinking and attention to detail.

The BSA Analyst will play a key role in supporting the Bank Secrecy Act and Anti-Money Laundering (BSA/AML) compliance efforts by analyzing large datasets, identifying trends, and ensuring that our data management practices comply with relevant regulations. Additionally, the BSA Analyst will assist the BSA Supervisor in the development, implementation and maintenance of department information, analytics, and reporting framework. This role requires the ability to stay well organized with the aptitude to manage multiple tasks and work within time sensitive deadlines.

Responsibilities:

• Expand the Verafin Administrator Role to include the primary account contact responsibility which involves coordination with Verafin Customer Success Manager and oversight of updates, enhancements, and training opportunities
• Oversee annual model governance testing of the BSA/AML fraud monitoring software risk agent review, validation, and other testing
• Prepare data analysis for annual BSA risk assessment reports
• Compile and organize data for annual OCC-MLR report
• Assemble data and create reports as needed to further promote department efficiency
• Stay up-to-date with BSA/AML regulations and industry best practices to ensure the organization remains fully compliant with both banking and government regulations
• Demonstrate advanced Excel skills, including the use of functions, formulas, and pivot tables, to complete tasks with precision

Qualifications:

• General financial services or regulatory agency experience with an emphasis in Bank Secrecy Act (BSA), Compliance, or Operations, or equivalent level of education and experience
• Working knowledge of Microsoft Office Programs, particularly Excel
• Proven drive for continuous learning and personal development
• An understanding of the Bank Secrecy Act (BSA) and experience with Verafin Financial Crime Management platform preferred but not required
• A knowledge of and experience supporting BSA/AML initiatives, including sanctions (OFAC) screening preferred but not required
• A financial services background with working knowledge of Jack Henry Core Banking Software preferred but not required
• Experience working with Cognos and/or SQL preferred but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking a collaborative and detail-oriented Branch Operations Support Specialist. The Branch Operations Support Specialist provides critical support to both the front-line branch team and back-office operations. This hybrid role ensures efficient, compliant, and accurate processing of financial transactions, supports customer account servicing, and assists with regulatory documentation and reporting. The ideal candidate will possess high attention to detail, accuracy and strong organizational skills. The position is based in a branch but plays a pivotal role in behind-the-scenes operations.

Responsibilities:

• Review and process back-office tasks including CD clearing, unposted items, wire transfers, ACH returns etc.
• Perform daily, monthly, quarterly and annual reconciliation of internal transactions and reports
• Monitor and resolve transaction discrepancies, system exceptions, and fraud alerts
• Ensure timely and accurate scanning, filing, and archiving of customer and operational documents
• Support audit preparation and participate in periodic internal control reviews
• Work with centralized departments (Deposit Operations, IT, Risk) to resolve operational issues
• Assist Branch teams during busy time in answering calls, resolving client issues and/or help with reporting to grow low cost deposits

Qualifications:

• 2+ years banking experience, preferably in both teller and operational roles
• Strong understanding of banking systems and transaction types
• Excellent written and verbal communication
• Proficient in Microsoft Office and core banking systems (Jack Henry if applicable)

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is looking for an influential and goal-oriented Collections Supervisor to lead and support our evening Collections team. This role manages daily department operations and motivates team members to deliver exceptional results when contacting customers with past-due mortgage accounts. While banking or mortgage experience is helpful, it is not required for this role.

We proudly serve a diverse customer base, so bilingual (English/Spanish) skills are a big plus, but not required. If you're a strong communicator with leadership experience and a passion for helping others, we’d love to hear from you.

Shift: 12:00 PM – 9:00 PM, Monday–Friday + 1–2 Saturdays per month
Bilingual (English/Spanish) preferred – not required

Compensation includes an hourly wage, the opportunity to earn monthly incentive pay based on performance, and a shift premium for hours worked after 5:00 PM.

Responsibilities:

• Motivate and support Collections Representatives to meet performance goals
• Oversee day-to-day operations of the Collections Department
• Handle escalated/supervisor-level calls professionally and efficiently
• Approve and arrange repayment plans
• Assist with hiring, training, and staff development
• Help manage employee schedules
• Monitor calls for quality assurance and coaching opportunities
• Maintain current department policies and contribute to new initiatives

Qualifications:

• Previous experience in a supervisory or leadership role is required
• Strong attention to detail and organizational skills
• Able to navigate challenging customer interactions effectively
• Problem-solving mindset with a calm, steady approach under pressure
• Excellent time management and ability to prioritize daily workflow
• Proficient in Microsoft Excel, Word, and general computer use
• Bilingual in English and Spanish is a plus!

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National bank of America is growing and adding an additional Encompass Administrator to the team. This position is an opportunity that will leverage your in-depth knowledge of mortgage workflows and skillsets in project management, business analysis, development, and testing for the advanced configuration and customization of Ellie Mae Encompass (LOS) and its related interfaces. This growing team works closely with the with the Bank’s lending divisions to design and build solutions to improve business processes, increase efficiency, and maintain compliance. In addition, this Encompass Administrator will contribute subject matter expertise and vision for the continuous improvement of the overall Mortgage technology systems roadmap. The Ideal candidate for this role will possess strong client-facing and communication skills.

Responsibilities: 

• Conduct systems analysis to understand the business impact of proposed system changes, develop applicable coding, build test script documents, administer test environment, release changes, and assist in reviewing system interfaces
• Participate in Encompass automation projects and development of Encompass Web.
• Work within Encompass integrations including LoanNex Pricing, LenderPrice, TPO Connect, LO Connect, Consumer Connect, Velocify, DataConnect, Connexions, and other Ellie Mae Network services
• Assist in escalated queries as Tier II or IT Help desk as necessary

Qualifications: 

• 3+ years’ experience using or supporting Encompass loan origination system preferred
• 3 years’ experience building basic knowledge with mortgage loan process, current mortgage lending laws and regulations, mortgage compliance requirements
• 3 years' JavaScript or equivalent work-based experience with Encompass Web
• 3 years’ experience working with Windows and hosted solutions such as Office 365
• Capacity to build custom input forms using advance coding
• Advanced troubleshooting and Multi-tasking
• Willingness to learn new technologies and preserve and grow your knowledge of Ellie Mae Encompass products and services and helpdesk procedures

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking a detail-oriented Microsoft 365 Administrator to join the IT Department. This role will support, maintain, and enhance the critical applications used by our Bank and clients. The Microsoft 365 Administrator is pivotal in ensuring the smooth operation of IT systems, working across departments to resolve technical issues efficiently. The ideal candidate will have a strong technical foundation, excellent communication skills, and the ability to translate complex IT matters for users at all technical levels. A results-driven, detail-oriented mindset is essential to uphold the high standards of quality and accuracy we maintain.

Responsibilities:

• Administer and support Microsoft 365 services (SharePoint, Teams, OneDrive, Intune)
• Monitor system performance and implement improvements to increase efficiency
• Support application deployments, integrations, and troubleshooting
• Serve as a liaison between IT and business units to translate needs into system functionality
• Maintain documentation, workflows, and IT policies aligned with best practices
• Provide high-quality user support for escalated issues
• Communicate technical concepts clearly to both technical and non-technical audiences

Qualifications:

• Demonstrated experience with Microsoft 365 and business productivity platforms
• Strong knowledge of business applications, IT systems, and support methodologies
• Experience with IT service management and change management frameworks
• Excellent communication, interpersonal, and documentation skills
• Ability to manage multiple priorities independently and as part of a team
• Strong problem-solving, organizational, and analytical abilities
• Proven ability to align technology with business goals

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is looking for customer-focused candidates to contact borrowers with past-due mortgage accounts. We provide training for candidates with excellent communication and customer service skills, irrespective of their previous work experience. A successful Mortgage Collector should be goal-oriented and excel in a fast-paced environment. Join our team of dedicated professionals in assisting our customers, where you'll use your exceptional customer service skills to handle a variety of situations.

Shift Type: Afternoon/Evening (12PM-9PM)

We are currently hiring for two Collector roles:
- Bilingual Spanish/English Collector
- English-speaking Collector

Compensation includes an hourly wage, the opportunity to earn monthly incentive pay based on performance, and a shift premium for hours worked after 5:00 PM.

Responsibilities:

• Initiating and receiving incoming and outgoing phone calls
• Establishing repayment schedules
• Facilitating receipt of payments via ACH and other methods
• Confirming data on the customer's account
• Achieving the departmental delinquency goals

Qualification:

• Bilingual (Spanish/English)

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is hiring a Training Specialist to the Residential Lending Training team. The Training Specialist is responsible for educating the residential lending departments on policies, processes, and systems. This role delivers class materials in an engaging and professional manner, evaluates participant progress, and provides appropriate coaching and feedback. The Training Specialist is also responsible for program management, including content development and curation. The position will also include providing refresher courses as necessary, training on new rules and regulations as they develop, and fielding questions in regard to policy and software system. This position will partner closely with department leaders and subject matter experts to assess needs and develop/deploy innovative solutions using a variety of methods including learning by experience, learning through others and formal learning (virtual & in-person) to achieve maximum impact.

Responsibilities:

• Provide training to new hires to properly integrate them into production as it relates to core company applications and their role in addition to ongoing training updates as provided by leadership
• Regularly evaluate and improve best training practices that include, but are not limited to, eLearning (LMS modules), instructor led training (ILT) (PPT presentations) and alternative learning solutions
• Develop and organize training manuals, policies and procedures, multimedia visual aids and other educational materials
• Consult with Subject Matter Experts as needed when developing new training curriculum
• Contribute to the overall success of the residential lending team by identifying ways to continuously improve the learning process
• Adept at building relationships and working in a team environment with proven track record of sharing ideas, providing encouragement, building on other’s ideas, giving due appreciation, and bringing out the best in others
• Maintain up-to-date knowledge and compliance with internal policies and procedures. Understand and ensure compliance with laws, rules, and regulations affecting our institution.

Qualifications:

• 3+ years’ experience with mortgage lending preferred
• 2+ years’ experience training implementation and delivery experience both live and virtually
• Experience working within a Loan Origination System – Encompass is preferred
• Expert user in Microsoft Office Suite including Power Point, Visio and Teams
• Knowledge of teaching and training principles, practices and procedures including being adept at getting and maintaining attention/involvement of classroom training as well as remote training
• Experience using Learning Management Systems to develop and/or deploy content
• Knowledge of principles and methods of curriculum development, training design and measurement of training effectiveness

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is looking for a courteous and tactful Personal Banker to support our physical and online branches out of our East Lansing branch, Monday-Friday.  The ideal candidate will be able to combine accuracy and follow-through with excellent customer service skills. The Personal Banker involves working with customers with the purpose of understanding financial goals, building relationships and working with internal teams and partners through multiple channels, including phone, e-mail, in person and messaging.

Branch hours of operation - Monday-Friday, 8:30 AM-6:00 PM

Responsibilities:

• Engage with customers in full financial conversation to position solutions based on their needs
• Acquire and deepen branch customer base through proactive service and sales activities
• Help customers navigate and utilize online banking services during every interaction, including account access and setup
• Contribute to branch deposit goals by being proactive, leveraging lobby traffic, deepening every customer interaction and making outbound calls to set appointments
• Respond to incoming customer calls and provide prompt, courteous service, including setting up appointments for full financial review
• Adhere to all applicable regulations and consistently follow established bank procedures

Qualifications:

• Previous banking experience required, with a strong understanding of financial products and services
• Excellent customer service skills with the ability to communicate clearly and professionally
• Detail-oriented with strong organizational and problem-solving abilities
• Comfortable using technology and quickly learning new banking systems
• Ability to work effectively both independently and as part of a team
• Strong multitasking skills in a fast-paced, customer-focused environment

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking an engaging Sales Assistant to assist the Account Executive(s) with getting a new mortgage file set up and ready for processing.  The ability to do this accurately and efficiently is important to the processing of the file from start to finish so that the loan closes on time. Leads and resources are provided for this role.

Responsibilities:

• Sorting/splitting/labeling docs when a file is submitted
• Communicate with broker to collect necessary documents and agreements
• Income calculation, complete Income workbook
• Communicate with internal parties to complete processes necessary to help the files through the process
• Follow up on eConsent/eSign/Intent to Proceed (ITP)
• Lending tech logins
• Update Encompass contacts/new CRM

Qualifications:

• 1 year of mortgage or lending experience preferred
• 1 year of sales experience preferred
• Will train the right candidate
• Bilingual fluency in Spanish and English is a bonus

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking a detail-oriented Senior Accountant to join the Accounting Department. This role is responsible for performing month-end processes, including posting accruals, prepaid expenses, and depreciation to ensure accurate and timely financial reporting to provide an accurate presentation of monthly and annual financial reports. The Senior Accountant will prepare necessary entries to record financial transactions in an accurate and timely manner, including preparing monthly analysis/reconciliations of various accounts. The ideal candidate will possess strong analytical skills, time management and a high level of ownership

Responsibilities:

• Prepare audit work papers and supporting schedules for the annual and financial statement audits
• Perform overall reasonableness tests and other procedures necessary to verify data integrity.
• Assist in the preparation and review of quarterly regulatory reporting.
• Contribute to gathering information for leadership and management for information or analysis.
• Assist in the preparation and payment of state and federal taxes.
• Support the annual profit plan process for projections of income and expenditures.
• Apply accounting principles and guidance to internal banking procedures to ensure compliance with Generally Accepted Accounting Principles (GAAP).

Qualifications:

• 5+ years accounting experience
• Financial institution experience preferred
• External audit or tax experience a plus
• Knowledge of Great Plains and Jack Henry 20/20 or Silverlake preferred
• Must possess a desire to learn programs/processes
• Ability to build and sustain positive and effective relationships with others

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking a highly organized Senior Auditor to join the internal audit team. The Senior Internal Auditor is a crucial member in the Bank’s effort to identify and communicate risks affecting the organization.  First National believes that three talents make great auditors. First, they must have a natural curiosity that drives them to understand the details about whichever process they are assessing. This means they must be excellent listeners and great questioners. Secondly, they must not lose sight of key principles or the larger picture despite those details. Lastly, the auditor must be able to distinguish actual risk from what may be perceived.  The willingness and ability to communicate with staff at all levels of the organization is necessary in this position.  If these are talents of yours, regardless of your background, you will be successful at FNBA in this role.

Responsibilities

• Supervision of audit projects including planning, data collection, interviewing, completion and review of workpapers, and report writing
• Provide guidance and training to staff with less experience
• Facilitate testing of financial statement controls and compliance with FDICIA requirements
• Communicates audit results to various stakeholders as necessary
• Ensure follow up reviews on audit report findings are completed
• Engage in continuous knowledge development regarding Internal Audit and Banking

Qualifications:

• 3+ years' experience that aligns with the job responsibilities will be considered, examples of which may include:
  • Prior experience in internal or external auditing
  • Experience managing projects from start to finish
  • Internal control development, review, or testing
• Experience preparing and reviewing financial statements
• Ability to work proficiently with Microsoft Office and databases
• Strong relationship building skills
• Prior experience in Financial Services is a plus

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand