First National Bank of America is looking for an Assistant Branch Manager for our East Lansing Branch.  This role is responsible for assisting in the managing all aspects of a retail branch including account opening, account maintenance and processing transactions to assure timely and accurate handling of transactions in order to deliver exceptional customer service while driving deposit growth. The Assistant Branch Manager will maintain compliance within the branch, including cash handling, audit procedures and regulatory training. A successful candidate will have a strong customer focus, outstanding teamwork and communication skills, and the ability to stay organized, meet deadlines, and maintain accurate records.

Responsibilities:

• Coordinate/support/sell all bank products and services
• Assist customers in-person and via emails, phone calls and instant messages
• Maintaining weekly cash flow for the branch
• Perform monthly cash audits for staff and maintain corresponding records
• Comply with all relevant regulations and follow all bank procedures.

Qualifications:

• Excellent verbal, written and interpersonal communication skills
• Detailed knowledge of banking regulations
• Demonstrated ability to create process and develop structure at a growing company
• Working knowledge of Microsoft Office with emphasis on Excel and Word
• Exceptional skills with technology, including the ability to problem solve when systems are not operating as intended.
• Experience with Jack Henry products is a bonus but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking a proactive and precise Bank Secrecy Act (BSA) Analyst to join the Bank Secrecy Act and Anti-Money Laundering (BSA/AML) Team. The role requires a compliance minded individual who can effectively interpret data and create insightful reports for the purpose of BSA Risk Analysis. The BSA Analyst will use their strong analytical and technical skills to complete monthly, quarterly, and annual BSA department review tasks as needed and prepare data analysis for annual risk assessment reports. The ideal candidate will possess sound and accurate judgement and problem solving with proven ability in critical thinking and attention to detail.

The BSA Analyst will play a key role in supporting the Bank Secrecy Act and Anti-Money Laundering (BSA/AML) compliance efforts by analyzing large datasets, identifying trends, and ensuring that our data management practices comply with relevant regulations. Additionally, the BSA Analyst will assist the BSA Supervisor in the development, implementation and maintenance of department information, analytics, and reporting framework. This role requires the ability to stay well organized with the aptitude to manage multiple tasks and work within time sensitive deadlines.

Responsibilities:

• Expand the Verafin Administrator Role to include the primary account contact responsibility which involves coordination with Verafin Customer Success Manager and oversight of updates, enhancements, and training opportunities
• Oversee annual model governance testing of the BSA/AML fraud monitoring software risk agent review, validation, and other testing
• Prepare data analysis for annual BSA risk assessment reports
• Compile and organize data for annual OCC-MLR report
• Assemble data and create reports as needed to further promote department efficiency
• Stay up-to-date with BSA/AML regulations and industry best practices to ensure the organization remains fully compliant with both banking and government regulations
• Demonstrate advanced Excel skills, including the use of functions, formulas, and pivot tables, to complete tasks with precision

Qualifications:

• General financial services or regulatory agency experience with an emphasis in Bank Secrecy Act (BSA), Compliance, or Operations, or equivalent level of education and experience
• Working knowledge of Microsoft Office Programs, particularly Excel
• Proven drive for continuous learning and personal development
• An understanding of the Bank Secrecy Act (BSA) and experience with Verafin Financial Crime Management platform preferred but not required
• A knowledge of and experience supporting BSA/AML initiatives, including sanctions (OFAC) screening preferred but not required
• A financial services background with working knowledge of Jack Henry Core Banking Software preferred but not required
• Experience working with Cognos and/or SQL preferred but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is looking for a courteous and tactful Branch Customer Service Specialist to support our physical and online branches out of our East Lansing branch.  The ideal candidate will be able to combine accuracy and follow-through with excellent customer service skills. The Branch Customer Service Specialist involves working with customers with the purpose of giving or obtaining information, building relationships, or soliciting cooperation through multiple channels, including phone, e-mail, in person and messaging.

Responsibilities:

• Support Online Branch customers opening or making changes to new accounts
• Providing support to customers wishing to open, access or use online banking
• Support branch deposit production by opening accounts in-branch as needed
• Support branch by processing teller transactions as necessary
• Answer incoming calls from customers
• Comply with all relevant regulations and follow all bank procedures

Qualifications:

• Strong written and verbal communication
• Qualified candidates will be detail oriented with skills in record maintenance
• Candidates should be able to multitask while operating in a fast-paced environment.
• Knowledge of deposit account opening regulations preferred

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is looking for an influential and goal-oriented Collections Supervisor to join the Collections team. This role will manage the daily operations of the collections department and motivate our collectors to achieve exceptional results when contacting customers with past-due mortgage accounts. 

Shift type: Evenings - 12:00 PM to 9:00 PM, Monday through Friday and 1-2 Saturdays per month

Responsibilities:

• Motivate our Collectors to achieve exceptional results
• Manage daily operations of the Collections Department
• Take supervisor level calls
• Arrange repayment of delinquent debts
• Approve payment plans setup by Collections Representatives
• Assist with hiring, training and development
• Assist with employee schedules
• Monitor calls to ensure our high standards are maintained
• Maintain our current department policies, as well as implementing new initiatives

Ideal candidate will have:

• Excellent attention to detail
• Able to navigate challenging customer interactions effectively
• Be a problem solver
• Able to work effectively in a fast-paced environment while remaining calm under pressure
• Have excellent time management skills and be able to effectively prioritize the daily workflow
• Prior management and call center experience preferred
• Working knowledge of Microsoft Excel, Word, and general computer skills required
• Bilingual (English and Spanish) is a big plus!

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National bank of America is growing and adding an additional Encompass Administrator to the team. This position is an opportunity that will leverage your in-depth knowledge of mortgage workflows and skillsets in project management, business analysis, development, and testing for the advanced configuration and customization of Ellie Mae Encompass (LOS) and its related interfaces. This growing team works closely with the with the Bank’s lending divisions to design and build solutions to improve business processes, increase efficiency, and maintain compliance. In addition, this Encompass Administrator will contribute subject matter expertise and vision for the continuous improvement of the overall Mortgage technology systems roadmap. The Ideal candidate for this role will possess strong client-facing and communication skills.

Responsibilities: 

• Conduct systems analysis to understand the business impact of proposed system changes, develop applicable coding, build test script documents, administer test environment, release changes, and assist in reviewing system interfaces
• Participate in Encompass automation projects and development of Encompass Web.
• Work within Encompass integrations including LoanNex Pricing, LenderPrice, TPO Connect, LO Connect, Consumer Connect, Velocify, DataConnect, Connexions, and other Ellie Mae Network services
• Assist in escalated queries as Tier II or IT Help desk as necessary

Qualifications: 

• 3+ years’ experience using or supporting Encompass loan origination system preferred
• 3 years’ experience building basic knowledge with mortgage loan process, current mortgage lending laws and regulations, mortgage compliance requirements
• 3 years' JavaScript or equivalent work-based experience with Encompass Web
• 3 years’ experience working with Windows and hosted solutions such as Office 365
• Capacity to build custom input forms using advance coding
• Advanced troubleshooting and Multi-tasking
• Willingness to learn new technologies and preserve and grow your knowledge of Ellie Mae Encompass products and services and helpdesk procedures

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

Seeking a dynamic sales role where your potential knows no bounds?

First National Bank of America is the largest buyer of seller-financed loans in the country and we are looking to add an additional a top tier Inside Sales Representative to help us grow even larger. We value producers and team players over credentials. The ideal candidate will possess an enthusiastic personality, the drive to achieve monthly goals and a desire to be part of a dynamic team. If you enjoy interacting with people on the phone, enjoy being challenged and have the drive to exceed customer expectations, we welcome you to apply to join the First National team!

Responsibilities:

• Build relationships with land contract sellers nationwide to bid on the purchase of seller financed loans
• Accurately price and provide quotes to note holders to purchase notes
• Consistent follow up practices for signing up and closing seller-financed notes

Qualifications:

• Excellent critical thinking, problem solving, and sound judgment skills
• Must be a team player with strong attention to detail and able to work independently
• Experience with loan sales or purchasing loans is a plus

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is looking for customer-focused candidates to contact borrowers with past-due mortgage accounts. We provide training for candidates with excellent communication and customer service skills, irrespective of their previous work experience. A successful Mortgage Collector should be goal-oriented and excel in a fast-paced environment. Join our team of dedicated professionals in assisting our customers, where you'll use your exceptional customer service skills to handle a variety of situations.

Shift Type: Afternoon/Evening (12PM-9PM)

We are currently hiring for two Collector roles:
- Bilingual Spanish/English Collector
- English-speaking Collector

Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results. 

Responsibilities:

• Initiating and receiving incoming and outgoing phone calls
• Establishing repayment schedules
• Facilitating receipt of payments via ACH and other methods
• Confirming data on the customer's account
• Achieving the departmental delinquency goals

Qualification:

• Bilingual (Spanish/English)

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is adding a Risk Analyst to the Risk Management Team who thrives on turning complex problems into simple, elegant solutions.  The Risk Management Team is seeking an advocate capable of envisioning a plethora of options to fulfill regulatory guidance that strategically support existing processes or make unobtrusive adjustments.  The ideal candidate views risk as an opportunity in disguise with some barriers that need to be overcome.  The Risk Analyst will assist with the development and execution of risk assessments of individual programs, processes, and the enterprise as a whole. The Risk Analyst must be able to work cooperatively with a range of people within the Bank and possess effective communication and presentation skills. The ideal candidate will be curious, creative, highly analytical, collaborative and solutions oriented. They must be highly organized and possess a strong sense of urgency, with the ability to manage multiple initiatives simultaneously.

Responsibilities:

• Work cross functionally with other departments documenting business processes and workflows
• Exercise sound judgment in developing risk assessments and assessing potential risks
• Assist with the development, implementation, execution, and ongoing improvements of the Enterprise Risk Management program
• Collect and consolidate data from multiple departments and data sources
• Develop and maintain risk reporting dashboards to reflect holistic view of risk
• Develop repeatable processes which minimize manual data gathering and leverage existing information
• Meet established timelines for intake, production, drafting and finalization of materials with limited re-work
• Suggest how to unobtrusively capture information necessary for identification and monitoring of enterprise risk

Qualifications:

• Risk management, program management or technology implementation experience with industry knowledge is preferred (financial risk, non-financial risk, regulatory and/or compliance)
• Database Management and Record Management experience is preferred
• Proven ability to communicate and collaborate with all levels within an organization through both verbal and written channels
• Strong listening skills and ability to synthesize information into clear actions
• Comfortable working in an ambiguous environment in which businesses processes, tools, deadlines etc. are continually evolving
• Ability to prioritize time to support business objectives

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand