First National Bank of America is seeking an energetic individual with a passion for service to join our team as our Assistant Bilingual Servicing Manager (ABSM). This position requires outstanding communication skills, and sound decision-making ability. The ABSM will help coordinate our efforts across multiple loan servicing areas and will work with our existing management team to ensure our customers receive exceptional service. As a key contributor to our success, the ABSM will partner with our team members to consistently achieve and maintain our high standards for performance in a supportive and growth-oriented environment.

We proudly serve a diverse customer base, so bilingual (English/Spanish) skills are required. If you're a strong communicator with leadership experience and a passion for helping others, we’d love to hear from you!

Compensation includes an hourly wage, the opportunity to earn monthly incentive pay based on performance, and a potential shift premium for hours worked after 5:00 PM, and on Saturdays.

Shift: Our servicing hours are Monday through Friday, 8am-9pm, and Saturday from 9am-3pm. Given the department hours, afternoon shift is an integral part of the role. Some evening and Saturday hours will be required.

Responsibilities:

• Effective communication with both English and Spanish speaking loan customers via telephone in a call center environment
• Leads by example while promoting a positive attitude, morale, and culture aligned with company values
• Crafting professionally written communications in Spanish
• Maximizing the development and performance of our bilingual associates
• Collaboratively supervise a growing team of 20+ bilingual representatives
• Aptitude to manage multiple priorities with varying deadlines

Qualifications:

• Previous experience in a supervisory or leadership role is required
• Bilingual in English and Spanish is required
• Strong attention to detail and organizational skills
• Able to navigate challenging customer interactions effectively
• Problem-solving mindset with a calm, steady approach under pressure
• Excellent time management and ability to prioritize daily workflow
• Proficient in Microsoft Excel, Word, and general computer use

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is looking for an Assistant Branch Manager for our East Lansing Branch. This role will be accountable for the operational soundness of the Branch and team. The leadership of this role will influence the Branch team to be proactive in conversations and daily activities to drive additional deposits and revenue to the Bank. The Assistant Branch Manager will maintain compliance within the branch, including cash handling, audit procedures and regulatory training. The ideal candidate will possess strong decision making and critical thinking skills as well as exceptional skills with technology, including the ability to problem solve when systems are not operating as intended. A successful candidate will have a strong customer focus, outstanding teamwork and communication skills, and the ability to stay organized, meet deadlines, and maintain accurate records.

Branch hours of operation - Monday-Friday, 8:30 AM-6:00 PM

Responsibilities:

• Provide solutions and advice to improve customer financial well-being in person and via emails, phone calls and instant messages
• Maintaining weekly cash flow for the branch
• Build a high performing team through onboarding, coaching and development of branch team members
• Manage operational, human capital, reputational and business risk through adherence of all relevant regulations and bank procedures
• Grow branch deposit through proactive activities, gain wallet share of consumer and business households
• Lead effective problem resolution and foster a positive working environment

Qualifications:

• 2 + years of related experience in banking or a similar field
• Detailed knowledge of banking regulations
• Exceptional verbal, written and interpersonal communication skills
• Proactive approach to creating processes & building a sustainable structure to drive solid results Working knowledge of Microsoft Office with emphasis on Excel and Word
• Experience in sales management and customer experience
• Experience with Jack Henry products is a bonus but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is looking for customer-focused candidates to contact borrowers with past-due mortgage accounts. We provide training for candidates with excellent communication and customer service skills, irrespective of their previous work experience. A successful Mortgage Collector should be goal-oriented and excel in a fast-paced environment. Join our team of dedicated professionals in assisting our customers, where you'll use your exceptional customer service skills to handle a variety of situations.

Compensation includes an hourly wage plus the opportunity to earn monthly bonuses based on performance.

Responsibilities:

• Initiating and receiving incoming and outgoing phone calls
• Establishing repayment schedules
• Facilitating receipt of payments via ACH and other methods
• Confirming data on the customer's account
• Achieving the departmental delinquency goals

Qualification:

• Bilingual (Spanish/English)

Our Lansing location borders East Lansing - perfect for students or locals near by!

Employee benefits

• Discounted childcare
• Pet Insurance
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand
• Complimentary snacks

First National Bank of America is seeking customer-focused Bilingual Support Specialist to build positive relationships with our English and Spanish-speaking customers who are seeking home ownership.  In this role, you are the front line for all new mortgage inquiries received through multiple channels such as phone, email and request forms. You will be responsible for uncovering client needs, building rapport and gathering important, sensitive information to determine if a client qualifies for our products. The ideal candidate would have the drive to exceed customer expectations, and the ability to meet goals and objectives efficiently.

Compensation includes an hourly wage plus the opportunity to earn monthly incentives based on results.

Responsibilities:

• Manage a large volume of incoming calls with a high level of urgency, professionalism and product knowledge and document all customer communications accurately
• Performing in a team-oriented environment
• Document all customer communications accurately

Qualifications:

No mortgage experience? No problem! We provide in-house training to all of our Bilingual Support Specialist focused on delivering a thorough understanding of all aspects needed to set them up for success.

• Native-like fluency in English and Spanish are required for the role
• Patience, empathy, enthusiasm and exceptional communication skills are an absolute must
• Customer service experience in a professional setting
• Proven history of showing up prepared, on time, and ready to contribute each day
• Time management and organizational skills to support working in a demanding, fast-paced environment
• Ability to learn and work with various business software
• Fluency in Portuguese is desired, but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is growing and adding an analytical and detail oriented Senior BSA Investigative Analyst to the BSA team. The Senior BSA Investigative Analyst is responsible for investigating incidents of suspicious activity, providing SAR recommendations to the BSA Officer, and performing the necessary steps for filing SARs when necessary. Additionally, this role is responsible for quarterly and monthly BSA tasks. The BSA Investigation Analyst also provides cross coverage for BSA Fraud Analyst tasks.

The Senior BSA Investigative Analyst reports directly to the BSA Supervisor and will be an integral part of the FNBA Risk Management team. The position requires an individual with a curious nature and a talent of identifying and investigating red flags related to suspicious activity. Furthermore, the individual should have a strong desire to provide leadership and guidance to other members of the investigative team. The ideal candidate will demonstrate strong critical thinking, independent work ethic, confidentiality, adaptability and sound organization and time management.

  Responsibilities:

• Perform end-to-end BSA investigations by applying investigative techniques and sound judgment to assess case facts and determine appropriate SAR filings or non-filing justifications, ensuring full compliance with banking regulations and internal controls
• Draft, review, and submit SARs in accordance with FinCEN guidelines and filing timelines, ensuring quality and accuracy in all submissions
• Oversee daily cash report reviews and file CTR’s as applicable
• Serve as a subject matter expert and escalation point for fraud analysts and specialists and provide cross coverage for BSA Fraud Analyst tasks as needed
• Stay current on regulatory changes, fraud trends, industry best practices, detection techniques, and emerging threats
• Complete required training and proactively pursue continuing education related to fraud, AML, and financial crime risk management.

Qualifications:

• A thorough understanding of the Bank Secrecy Act (BSA) and experience with Verafin Financial Crime Management platform
• 2+ years of experience conducting BSA investigations with accuracy in SAR escalations
• 2+ years of experience writing SAR narratives and filing SARs
• 1+ years of acceptable QC results regarding SAR Considered dispositions
• Strong Excel or database skills

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National bank of America is growing and adding an additional Encompass Administrator to the team. This position is an opportunity that will leverage your in-depth knowledge of mortgage workflows and skillsets in project management, business analysis, development, and testing for the advanced configuration and customization of Ellie Mae Encompass (LOS) and its related interfaces. This growing team works closely with the with the Bank’s lending divisions to design and build solutions to improve business processes, increase efficiency, and maintain compliance. In addition, this Encompass Administrator will contribute subject matter expertise and vision for the continuous improvement of the overall Mortgage technology systems roadmap. The Ideal candidate for this role will possess strong client-facing and communication skills.

Responsibilities: 

• Conduct systems analysis to understand the business impact of proposed system changes, develop applicable coding, build test script documents, administer test environment, release changes, and assist in reviewing system interfaces
• Participate in Encompass automation projects and development of Encompass Web.
• Work within Encompass integrations including LoanNex Pricing, LenderPrice, TPO Connect, LO Connect, Consumer Connect, Velocify, DataConnect, Connexions, and other Ellie Mae Network services
• Assist in escalated queries as Tier II or IT Help desk as necessary

Qualifications: 

• 3+ years’ experience using or supporting Encompass loan origination system preferred
• 3 years’ experience building basic knowledge with mortgage loan process, current mortgage lending laws and regulations, mortgage compliance requirements
• 3 years' JavaScript or equivalent work-based experience with Encompass Web
• 3 years’ experience working with Windows and hosted solutions such as Office 365
• Capacity to build custom input forms using advance coding
• Advanced troubleshooting and Multi-tasking
• Willingness to learn new technologies and preserve and grow your knowledge of Ellie Mae Encompass products and services and helpdesk procedures

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America’s Loan Servicing Team is looking for a professional, genial, and highly organized Insurance Specialist to ensure accurate and timely disbursement of insurance escrow funds and compliance with all regulatory guidelines.  This role will work with borrowers and insurers via phone and email to accurately handle our borrower’s insurance needs, providing exceptional service to all. The Insurance Specialist will verify and perform escrow setup and maintenance, escrow tracking and verification, disbursement, and escrow analysis reporting. The successful candidate will have an eye for detail, problem-solving abilities, a capability to work and prioritize in a fast-paced environment, and strong written and oral communication skills. The candidate must also enjoy working in a collaborative and supportive in-person work environment, while maintaining compliance.

Responsibilities:

• Monitor accounts to ensure insurance requirements are met, including placement and removal of force placed insurance in accordance to regulations when necessary
• Certify accurate data entry of insurance policies and changes
• Clear, concise and timely communication and follow up with borrowers, fellow employees, and insurance providers to answer insurance and escrow related questions
• Answer incoming phone calls to the insurance department phone line from borrowers, agents, and fellow employees.
• Review, evaluate and process requests to eliminate escrow accounts including knowledge of guidelines on requirements
• Process and monitor insurance claims, handling document procurement and payouts

Qualifications:

• Excellent communication skills (telephone, e-mail, and in-person) and follow-through
• Ability to prioritize tasks and meet deadlines in a fast-paced environment
• Proficient use of Microsoft Word, Excel, and Outlook
• Insurance or mortgage experience beneficial, but not required
• Bilingual communication, in Spanish or Portuguese, desired, but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking a detail-oriented Microsoft 365 Administrator to join the IT Department. This role will support, maintain, and enhance the critical applications used by our Bank and clients. The Microsoft 365 Administrator is pivotal in ensuring the smooth operation of IT systems, working across departments to resolve technical issues efficiently. The ideal candidate will have a strong technical foundation, excellent communication skills, and the ability to translate complex IT matters for users at all technical levels. A results-driven, detail-oriented mindset is essential to uphold the high standards of quality and accuracy we maintain.

Responsibilities:

• Administer and support Microsoft 365 services (SharePoint, Teams, OneDrive, Intune)
• Monitor system performance and implement improvements to increase efficiency
• Support application deployments, integrations, and troubleshooting
• Serve as a liaison between IT and business units to translate needs into system functionality
• Maintain documentation, workflows, and IT policies aligned with best practices
• Provide high-quality user support for escalated issues
• Communicate technical concepts clearly to both technical and non-technical audiences

Qualifications:

• Demonstrated experience with Microsoft 365 and business productivity platforms
• Strong knowledge of business applications, IT systems, and support methodologies
• Experience with IT service management and change management frameworks
• Excellent communication, interpersonal, and documentation skills
• Ability to manage multiple priorities independently and as part of a team
• Strong problem-solving, organizational, and analytical abilities
• Proven ability to align technology with business goals

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is looking for customer-focused candidates to contact borrowers with past-due mortgage accounts. We provide training for candidates with excellent communication and customer service skills, irrespective of their previous work experience. A successful Mortgage Collector should be goal-oriented and excel in a fast-paced environment. Join our team of dedicated professionals in assisting our customers, where you'll use your exceptional customer service skills to handle a variety of situations.

Shift Type: Afternoon/Evening (12PM-9PM)

We are currently hiring for two Collector roles:
- Bilingual Spanish/English Collector
- English-speaking Collector

Compensation includes an hourly wage, the opportunity to earn monthly incentive pay based on performance, and a shift premium for hours worked after 5:00 PM.

Responsibilities:

• Initiating and receiving incoming and outgoing phone calls
• Establishing repayment schedules
• Facilitating receipt of payments via ACH and other methods
• Confirming data on the customer's account
• Achieving the departmental delinquency goals

Qualification:

• Bilingual (Spanish/English)

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America’s mortgage lending department is looking for a Mortgage Compliance Specialist to join our growing team of specialists who are responsible for monitoring compliance with applicable regulation, policies, and procedures. The successful candidate will have great attention to detail, an investigative mind, and be able to collaborate with others in and out of the department. A disciplined, conscientious, hands-on approach is central to this job and it requires work that is high quality and precise. 

Responsibilities:

• Review mortgage documents
• Work directly with residential mortgage staff
• Prepare adverse action notices
• Prepare reports for the residential compliance counsel
• Ensure compliance with federal regulation
• Ensure compliance with internal policies and procedures
• Adjust loan level data for accurate reporting to the federal government

Qualifications:

• Ability to prioritize and meet deadlines
• Previous mortgage origination experience preferred
• Knowledge of mortgage documentation, or real estate experience preferred
• Knowledge of consumer regulations (TRID, HMDA, ECOA, FCRA) regarding applications for extensions of credit secured by residential real estate preferred

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking an organized & efficient Mortgage Loan Closer to join our Residential Closing Team. This role will work closely with our sales team, our customers and title companies, all of which will rely on you to be organized, accurate and approachable. The Mortgage Loan Closer role will require an individual to be accommodating while adhering to necessary guidelines in a consistent, professional manner. The daily responsibilities will include; preparing closing documents for our customers, balance funding amounts with title companies, ensure loan conditions have been satisfied and issuing funds to settlement agencies. A successful Mortgage Loan Closer will thrive at multi-tasking, have great attention to detail and exceptional follow-up skills. The ability to effectively communicate with others through written or verbal methods is a must.

Responsibilities:

• Draw and release closing documents to the designated Closing Agent 
• Updating, reviewing and validating loan data to ensure loan documents are accurate and compliant
• Review signed loan documents to verify completed, signed and dated as required 
• Authorize the release of funds to the borrower 
• Cross train in other Closing positions

Qualifications:

• 2-3 years mortgage industry experience preferred but not required
• Encompass Loan Origination System experience a plus  
• Proficiency with Microsoft Office Suite
• High School diploma or GED required
• Ability to work consistently against required time-lines

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking an organized and detail-oriented Mortgage Specialist to join the HMDA/CRA team. The Mortgage Specialist position performs various HMDA and CRA related tasks pertaining to the Home Mortgage Disclosure Act and the Community Reinvestment Act to ensure the bank’s compliance efforts are maintained on a daily basis. The ideal candidate will demonstrate sound and accurate judgement, critical thinking, adaptability and strong time management.

Responsibilities:

• Learn and maintain current knowledge of the Home Mortgage Disclosure Act (HMDA) and the Community Reinvestment Act (CRA) regulations
• Have the ability to learn the different origination systems the bank utilizes in regards to complying with HMDA and CRA
• Perform daily review of loan files to ensure information is reported accurately on the HMDA LAR including determining if the loan files reviewed are to be reported for HMDA
• Assist the HMDA/CRA Supervisor in quarterly tasks as necessary
• Ensure that errors related to HMDA and CRA reporting are corrected in the necessary systems the bank utilizes for HMDA and CRA reporting
• Ensure that all records are properly entered into the HMDA software applications
• Continue to build proficiency of HMDA and CRA regulations through bank offered training

Qualifications:

• One year of general banking or regulatory agency experience with an emphasis in loan compliance, or equivalent level of education and experience preferred
• Well organized with the ability to manage multiple tasks and work to time sensitive deadlines
• Comfortable with both collaborating with other analysts and working independently
• Excellent oral and written communication skills in order to communicate issues and errors to different departments when needed
• Working knowledge of Microsoft Office Programs with a strong emphasis on Excel

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking an organized and efficient Residential Loan Funder and Booker to join the Residential Closing team. The Residential Loan Funder and Booker will work closely with Title on closed loan document review.  This role ensures the borrower(s) have provided, signed and dated all required documents for the loan closing.  This role will require an individual to communicate with Title, adhering to guidelines in a consistent, professional manner.  A successful Residential Loan Funder and Booker will thrive at multi-tasking, have great attention to detail, and exceptional follow-up skills. The ability to effectively communicate with others through written or verbal methods is a must.

Responsibilities:

• Monitor/Refresh the Booking/Funding Dashboard regularly ensuring same day Funding and Booking within 24 hours of close.  Staying late, as needed.
• Communicate with Title for missing information or delayed fundings daily
• Fund transactions by verifying properly executed and signed documents, including the CD, Note and Mortgage or Deed of Trust, within 15 minutes of receipt. Ensuring accuracy, compliance and timeliness of loan documents.
• Assisting borrower with Hybrid esign portion of closing doc package as needed
• Uploading funding docs to specific RCP folders in Encompass within 24 hours of receipt of package – maintaining a 95% 24 hr booking accuracy rate.
• Cross train in other Closing positions

 Qualifications:

• 1-3 years mortgage industry experience preferred but not required
• Encompass Loan Origination System experience a plus  
• Proficiency with Microsoft Office Suite
• Ability to work consistently against required time-lines

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking a highly organized Senior Auditor to join the internal audit team. The Senior Internal Auditor is a crucial member in the Bank’s effort to identify and communicate risks affecting the organization.  First National believes that three talents make great auditors. First, they must have a natural curiosity that drives them to understand the details about whichever process they are assessing. This means they must be excellent listeners and great questioners. Secondly, they must not lose sight of key principles or the larger picture despite those details. Lastly, the auditor must be able to distinguish actual risk from what may be perceived.  The willingness and ability to communicate with staff at all levels of the organization is necessary in this position.  If these are talents of yours, regardless of your background, you will be successful at FNBA in this role.

Responsibilities

• Supervision of audit projects including planning, data collection, interviewing, completion and review of workpapers, and report writing
• Provide guidance and training to staff with less experience
• Facilitate testing of financial statement controls and compliance with FDICIA requirements
• Communicates audit results to various stakeholders as necessary
• Ensure follow up reviews on audit report findings are completed
• Engage in continuous knowledge development regarding Internal Audit and Banking

Qualifications:

• 3+ years' experience that aligns with the job responsibilities will be considered, examples of which may include:
  • Prior experience in internal or external auditing
  • Experience managing projects from start to finish
  • Internal control development, review, or testing
• Experience preparing and reviewing financial statements
• Ability to work proficiently with Microsoft Office and databases
• Strong relationship building skills
• Prior experience in Financial Services is a plus

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking a customer-focused Service Desk Technician. This position requires above average attention to details, concern for the exact correctness of work, and strong commitment to tasks completed on time. The Service Desk Technician will respond to incoming support tickets and phone calls providing exceptional IT support to FNBA employees and other internal IT teams.

Responsibilities:

• Provide Help Desk Support and Resolve problems to the end user's satisfaction
• Monitor/Respond promptly to requests received thru the IT Service Desk portal
• Troubleshoot help desk tickets
• Setup and configure workstations
• Assist in department projects

Qualifications:

• Familiarity taking work from a support queue and prioritizing different tasks
• Experience providing customer service with a strong focus on effective communication
• Effectively able to document work
• Proven ability to work cohesively in a team setting
• Ability to learn quickly and possess a strong drive for continuous learning

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand