Payoff Request

How do I request a payoff for my account?
Contact our customer service department at (800) 266-7661 or via email at service@fnba.com, Monday through Friday, 8:00 AM to 5:30 PM ET and Saturday from 9:00 AM to 1:00 PM ET.  Payoff letters can be calculated for a minimum of 7 days and up to 30 days in advance.  We will mail, email, or fax a letter to you, please provide your preference when you call.

If you need the payoff letter faxed to a title company, financial institution, attorney, or other party, we will require written authorization from you permitting us to release your information.

 

Why do you need my written authorization to send an email, fax or verification of mortgage? 
Any documents sent email or fax require written authorization to ensure that your privacy is protected.  You may email in your written authorization from the email address on file with First National Bank of America to service@fnba.com. You may fax in your written authorization to (517) 336-0497.

 

How long is the payoff amount good for?
A payoff amount is good for up to 30 days from the date of request.

 

Do I have to call and confirm the amount before sending funds?
Yes. Payments may have been made and/or other charges and fees may have been assessed to the account which would change the payoff amount.  Contact our customer service department at (800) 266-7661 Monday through Friday, 8:00 AM to 5:30 PM ET and Saturday from 9:00 AM to 1:00 PM ET to verify the payoff amount.  The payoff amount is quoted through the day on which First National Bank of America will receive the funds (certified check, wire, etc.) to pay off the account.

 

How long does it take to receive a payoff amount or verification of mortgage?
Generally, requests are responded to within 24-48 hours from time of receipt.

 

I want to wire my payoff.  How should I do this?
Contact our customer service department at (800) 266-7661 Monday through Friday, 8:00 AM to 5:30 PM ET and Saturday from 9:00 AM to 1:00 PM ET to receive the proper instructions.