Making Payments on the Internet

What’s the difference between paying online and auto pay? Auto Pay is First National Bank of America’s scheduled automatic draft from your banking account.
Paying on line allows you flexibility to make a payment at the time of your choosing.

Can I choose the date my bank account is drafted? You can select the date your account is drafted, but keep in mind your contractual due date and late fee date, if applicable.

If my payment is due on the 6th, and I make a payment on line on the 6th, will the payment be late?
Yes. Payments must be scheduled on our website by 7:00 pm EST on the day prior to the date you want the payment to be credited to your account. For example, a payment scheduled at 10:00 am EST on Tuesday, will be credited on Wednesday. A payment scheduled at 2:00 pm EST on Tuesday, will be credited on Thursday. Although you may schedule a payment 24 hours per day; payments are processed only during work hours.

How do I cancel a payment scheduled on line? Scheduled payments must be canceled by 7:00 pm EST the day they are scheduled. You must cancel the payment on the web site. Canceling or changing a payment will cancel all subsequent payments. You will have to re-initiate recurring payments.

Can I change my payment method after I’ve scheduled a payment? It depends on when you scheduled your payment. If you schedule a payment at 10:00 am EST on March 31, you can change that payment up to 7:00 pm EST on March 31. If you scheduled a future payment, it must be changed by 7:00 pm EST of the day before the scheduled payment date. For example, a payment scheduled on March 31 to be credit on April 2 would have to be canceled by 7:00 pm EST on April 1.

Will I receive written confirmation of my on line payment? A printable confirmation number will be provided once a payment is scheduled.

How much does paying on line through our website cost? We charge a $2.00 processing fee for E-Checks and $15.00 for Debit Cards. This processing fee will be automatically added to your scheduled payment. Contact the financial institution of your deposit account to verify if they will assess any additional charges.

What if I forget my password? For privacy purposes, we cannot provide you with your password. If you need assistance with your online profile, please contact a customer service representative at (800) 266-7661 for assistance.

Why are you requesting my email address? It enables us to track daily online payment transactions and identify our customers. We will not sell your email address, or use it for solicitations. It is not a required field.

What if my payment is returned as NSF? First National Bank of America assesses an NSF fee for all returned payments. The financial institution of your deposit account may assess additional fees.

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