Contact Us

Main: (800) 968-3626

Loan Servicing / Customer Service: (800) 266-7661    

Email Customer Service*


East Lansing: (517) 351-3622

Traverse City: (231) 995-4220

Grand Rapids: (616) 538-6040

To report your ATM / debit card lost or stolen, please call 855-893-8319.  You can also report your card lost or stolen via FirstLine™ Online Banking or the FNBA Mobile app.


Mailing Address:

First National Bank of America

PO Box 980 East Lansing, MI 48826


Online Request Form


*E-mail is not necessarily secure against interception. If your communication is very sensitive, or includes personal information such as your account numbers, credit card number or social security number, you may want to call us or send it through the U.S. Post Office.

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