Loan Customer's Frequently Asked Questions

I don’t have an invoice. How do I make my payment?
Pay online
Access FNBA.com or FNACUSA.com
Select "Make Your Loan Payment On The Internet"
there is a $2.00 service fee

You may send your payment by regular mail to:
Attn: Payment Processing
First National Acceptance Company
P.O. Box 980
East Lansing, MI 48826
(Please include your account number on the bottom of your check.)

Overnight/express mail can be sent to:
Attn: Payment Processing
First National Acceptance Company
241 East Saginaw
East Lansing MI 48823

Western Union Quick Collect
at any Western Union service provider.

Pay by phone:
Call our customer service department at (800)266-7661
You will need a blank check, and the bank routing numbers on the bottom edge of the check. There is a $5.00 fee to pay by phone.

At our bank branch:
Local customers can make payments at our branch located at:
241 East Saginaw Street
East Lansing, MI

Automatic Payment:
Automatic payment can be set up using our Auto Pay service. You will need to complete an Auto-Pay enrollment form, available by calling customer service at (800)266-7661 ext. 8904, or
CLICK HERE to print the form.

I never received my invoice, so why must I pay the monthly payment?
First National provides a monthly invoice to better serve you. However, it is the borrower’s responsibility to make every payment on time whether or not an invoice has been received. If you need to make other payment arrangements, you may call our credit service department at (800)642-4578