Loan Customer's Frequently Asked Questions

How do I request a payoff for my account?
Contact our customer service department at (800)266-7661 or via email at service@fnba.com, Monday through Friday, 8:00 AM to 5:30 PM EST. Payoff letters can be calculated up to 30 days in advance. We will mail a letter, free of charge, or will fax a letter or provide a verbal qoute for a $10.00 fee that can be added to your account balance
If you need the payoff letter faxed to a title company, financial institution, attorney, or other party, we will requre written authorization from you approving the fax fee (if the letter is faxed) and permitting us to release that information to that party.

Why do you need my written authorization to send a fax or verification of mortgage? Is there a fee?
Any documents sent via fax require written authorization to insure that your privacy is protected. Your written authorization is also required before the $10 fax fee and/or $10 Verification Of Mortgage (VOM) fee can be assessed. To avoid any fees you may request to have the same information mailed to your home address with no additional fees. Please fax the form to (517)336-0497.

How long is the payoff amount good for?
A payoff amount can only be dated 30 days from the date of request.

Do I have to call and confirm the amount before sending funds?
Please contact customer service to verify the payoff amount before sending payoff funds. The payoff amount should be verified the day the payoff funds are received. It is possible that additional fess may have accrued since the initial payoff amount was quoted. A payoff must be updated within 30 days to be covered under the same $10 fax fee. If you request an update via fax after the 30 days has lapsed, there will be an additional $10 fax fee. To avoid any fees you may request to have the same information mailed to your home address with no additional fees.
CLICK HERE to request a payoff amount via email.

How long does it take to receive a payoff amount or verification of mortgage?
Generally, it is only a 24-48 hour turnaround time for payoff requests.

I want to wire my payment. How should I do this?
Just call (800) 266-7661 and we will give you the proper instructions.