Loan Customer's Frequently Asked Questions

What is your e-mail address to send requests?
service@fnba.com

What are your hours and phone numbers?
Customer Service
Phone: (800)266-7661
Fax: (517)336-0497
Monday through Friday - 8:00AM to 5:30PM (Eastern Time)

Credit Services (Payment issues)
Phone: (800)642-4578
Monday through Thursday - 9:00AM to 9:00PM (Eastern Time)
Friday - 9:00AM to 6:00PM
Saturday - 9:00AM to 1:00PM

Insurance
Phone: (800)266-7661
Fax: (517)336-0497
Monday through Friday - 8:00AM to 5:00PM (Eastern Time)

Mortgage Services
Phone: (800)879-1009
Monday through Friday - 8:00AM to 5:00PM (Eastern Time)

Taxes and Escrow
Phone: (800)266-7661
Fax: (517)336-0497
Monday through Friday - 8:00AM to 5:00PM (Eastern Time)